Attitudes Can Shape Your Life
What Is an Attitude? A thought, accepted as true, that leads one to think, feel or act positively or negatively toward a person, idea or event
Figure The Relationship Among Values, Attitudes, and Behaviors
Root Causes of Negative Attitudes Low self-esteem Unresolved conflict Work that is not satisfying Fear or uncertainly
The Powerful Influence of Attitudes
The Age of Information Mandates Attitude Changes As the information age unfolded, advanced technology was not enough to retain clients and customers Competitive advantage is superior customer service provided by well-trained employees with effective interpersonal skills
How Attitudes Are Formed Socialization Peer and reference groups Rewards and punishment Role model identification Cultural influences
Socialization Process through which people are integrated into a society by exposure to actions and opinions of others
Peer Groups People one’s own age Reference Groups Several people who share a common interest and tend to influence behavior
Rewards and Punishment Attitudes developed to minimize punishment and maximize rewards
Role Model Identification A role model is someone that you admire or are likely to emulate
Cultural Influences Total of knowledge, beliefs, values, and customs that we use to adapt to our environment
Attitudes Valued by Employers
How to Change Attitudes
Changing Your Own Attitude Attitudes that help achieve positive results: Choose happiness Embrace optimism Think for yourself Keep an open mind
Choose Happiness Happiness is the state of mind that permits us to live life enthusiastically
Embrace Optimism
Think for Yourself
Keep an Open Mind
Helping Others Change Attitudes
Follow This Simple Rule When experience is followed by positive consequence, person is likely to repeat behavior When followed by a negative consequence, behavior should soon stop
Figure Serenity Prayer, Source: “Serenity Prayer” by Dr. Reinhold Niebuhr.