Support Services Department- Leadership Teams Involving Everyone in the Plan on a Page!

Two Objectives 1.) Make the department work better and 2.) Make the department a better place to work

Agenda Sharing SMART goals by department (Learning For All) Sharing SMART goals by department (Learning For All) An introduction to Data Displays (Data Driven Decisions) An introduction to Data Displays (Data Driven Decisions) An overview of LEAN processes (Continuous Improvement) An overview of LEAN processes (Continuous Improvement) Going deeper with survey data (Customer Satisfaction) Going deeper with survey data (Customer Satisfaction)

Why are you here today (as a Department Leadership Team) Together, what do you hope to accomplish? What did we say last time?

Leadership Leaders are people who do the right things Leaders are people who do the right things Leadership is about coping with change Leadership is about coping with change Leaders are concerned what things mean to people Leaders are concerned what things mean to people Leaders are architects Leaders are architects Leadership focuses on the creation of a common vision Leadership focuses on the creation of a common visionManagement Managers are people who do things right Managers are people who do things right Management is about coping with complexity Management is about coping with complexity Managers are concerned about how things get done Managers are concerned about how things get done Managers are builders Managers are builders Management is the design of work… its about controlling Management is the design of work… its about controlling

Create Your Workgroup Map (Your Department) (Workgroup) Think of job-alike categories Groups will create SMART goals

Reviewing SMART Goals Reporting progress toward SMART goals

Key questions: o 1.) How did you get employee input into the SMART goals? o 2.) What worked well? o 3.) What did the group struggle with? o 4.) What does the SMART goal draft look like?

Going Deeper with Survey Data

Survey Data for DLTs 1.) Harris School Poll (school-based) 1.) Harris School Poll (school-based) All teachers & administrators All teachers & administrators Parents & students Parents & students Norm referenced and standardized Norm referenced and standardized Comparable data Comparable data 2.) Support Services Staff Survey 2.) Support Services Staff Survey Staff only Staff only Support service employees Support service employees Some questions from Harris School Poll Some questions from Harris School Poll No comparative data No comparative data

Leadership and Feedback… Leaders ask tough questions… Leaders ask tough questions… Leaders need thick skin… Leaders need thick skin… Continuous improvement is a process… Continuous improvement is a process… Stakeholder input will help us get better… Stakeholder input will help us get better… Survey data is based on perception… Survey data is based on perception… Using data in an integrated way… Using data in an integrated way…

©2005, Harris Interactive Inc. All rights reserved. Cedar Rapids Community School District Harris School Poll Interpretation

Cedar Rapids Community School District Support Staff Survey Results

Survey Participants 552 Participants ESC, Support Staff and non-school based employees April 20, 2007 Online and Paper format Harris-like questions (only those that would apply to the support staff)

Cedar Rapids Community School District Results - Overall Findings

Overall Findings Strengths 90%- Recommend employment here 91%- Supervisor feels your work is valuable 95%- Enjoy your work 94%- I am an important part of the department 89%- Treated with respect/Proud of District 87%- Know department mission and goals Opportunities 42%- Not enough recognition 40%- Not as enthusiastic about work as when first started 22%- Dont believe they are encouraged to share ideas in the dept. 39%- Dont believe salary is adequate 27%- Dont believe job is secure

Results Online

Team Time Review both sets of survey data Review both sets of survey data Harris and Support Staff Survey results Harris and Support Staff Survey results Identify common themes Identify common themes Look for high priority items Look for high priority items

An Overview of LEAN

The Data Display What could it include? District Strategic Plan District Strategic Plan Department Plan on a Page Department Plan on a Page SMART Goals SMART Goals Charts & graphs Charts & graphs performance projections for goals with current and past performance Customer Feedback Customer Feedback The graphic representation of continuous improvement.

Data Display Example SMART GoalsData Displays SMART Goal #1 SMART Goal #2 SMART Goal #3

Next Steps… Finalize your SMART goal for each workgroup Finalize your SMART goal for each workgroup Begin planning your data display Begin planning your data display Be thinking about improvement areas (for a possible LEAN project) Be thinking about improvement areas (for a possible LEAN project) Next Session: January 25th Next Session: January 25th