1. 6/10/2016 1 Dashir Management Services, Inc. Presents: Expectations of a Facility Manager Presented by: Dean Hetzel and Pat Lang

2. 6/10/2016 2 Introduction What is our role as a Facility Manger? Today’s goal: To learn a little more about the expectations of a Manager Even if you’ve been a manager for a while, it is hoped that you will come away with some new insight into your position. Interactive, please feel free to interject with comments or suggestions.

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4. 4 To Video, go to: http://blog.givemore.com/?s=chick+fil+a

5. 6/10/2016 5 Expectations of you Serving Others –This is what we do It’s not demeaning, its fulfilling It’s not the mindset that we are beneath others, it is that we have received the highest calling, serving others to help them become better. Instead of just doing a job, oblivious to those we run into everyday, take just a few seconds and ask yourself how you would treat others if you had walked in their shoes?

6. 6/10/2016 6 Expectations of you Do your actions... create a positive buzz about you and your work? make others want you as a part of their team? make your employer cringe at the thought of losing you? make your colleagues (or customers, clients) excited about referring you to others? You want your actions to scream value without the need for you to say a word. If your answers to any of those questions are anything but an enthusiastic yes, sit down and create an action plan to make things better (and then do it).

7. 6/10/2016 7 Expectations of you Professionalism –Part of Administration team, even if not included at every level –Dress and act the part, you are not only representing Dashir, but the school district –Language, be aware of the type of body language you project. Use of profanity is prohibited. –Remember that you are not alone, Dashir is about networking. There is no need to re-invent the wheel.

8. 6/10/2016 8 Expectations of you Respect of clients –Our clients include not only the administration members, but teachers, para’s, parents and students. –Be respectful of board members, but remember that the superintendent is the district manager and responsible for daily operations Remember that our job is about perceptions –What people see, regardless of reality, it what they will believe.

9. 6/10/2016 9 Expectations of you Always search for ways to improve the current school environment Exceed the schools expectations, look for the next thing to focus on, before they do. Communication is critical. Regularly communicate with your Supervisor.

10. 6/10/2016 10 Search for areas of improvement Add to your PM program areas you should be inspecting: –Scoreboards –Outdoor lighting Working and are timers correct? –Fencing –Landscape –Overall appearance (See spreadsheet handout for more ideas)

11. 6/10/2016 11 Plan, Plan, and then Plan again Keep a running 5 year plan of projects –(See handout) –Even if not approved by school, keep it so that you can demonstrate that you are doing your job. You can’t prove you’ve done your job if its not written down.

12. 6/10/2016 12 Closing You are the key to Dashir’s continued success It is by the word of mouth of our customers that we all achieve our goals and fulfill our personal missions in life. Remember we are all in this together. Network with each other and let’s all learn from each others experiences. Remember, we all have excuses….

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14. 6/10/2016 14 To Video, go to: http://blog.givemore.com/nike-excusing-us- not/