© Laura Portolese Dias 2011, published by Flat World Knowledge Human Resource Management By Laura Portolese Dias 1-1

© Laura Portolese Dias 2011, published by Flat World Knowledge This work is licensed under the Creative Commons Attribution-Noncommercial-Share Alike 3.0 Unported License. To view a copy of this license, visit sa/3.0/or send a letter to Creative Commons, 171 Second Street, Suite 300, San Francisco, California, 94105, USA 1-2

© Laura Portolese Dias 2011, published by Flat World Knowledge Chapter 1 The Role of Human Resources 1-3

© Laura Portolese Dias 2011, published by Flat World Knowledge Learning Objectives 1. Define and explain the role of HRM in organizations. 2. Discuss some of the major HRM activities. 1-4

© Laura Portolese Dias 2011, published by Flat World Knowledge What is HRM? Capital – Cash, valuables or goods used to generate income – People is one of the most important capital in a business Human Resource Management (HRM) – The process of employing people, training them, compensating, developing policies relating to people and developing strategies to retain employees 1-5

© Laura Portolese Dias 2011, published by Flat World Knowledge The Role of HRM In HRM, we can focus on internal factors which include: – Staffing – Development of workplace policies – Compensation and benefits administration – Retention – Training and development – Laws affecting employment – Worker protection 1-6

© Laura Portolese Dias 2011, published by Flat World Knowledge The Role of HRM 1-7

© Laura Portolese Dias 2011, published by Flat World Knowledge The Role of HRM External factors – Globalization – Offshoring – Changes to employment law – Healthcare costs – Employee expectations – Diversity – Technology – Increase of social networking 1-8

© Laura Portolese Dias 2011, published by Flat World Knowledge The Role of HRM External factors (continued) – Changing demographics – A highly educated workforce – Layoffs, downsizing 1-9

© Laura Portolese Dias 2011, published by Flat World Knowledge The Role of HRM 1-10

© Laura Portolese Dias 2011, published by Flat World Knowledge Learning Objectives 1.Explain the professional and personal skills needed to be successful in HRM. 2.Define Human Resource Management and the certifications that can be achieved in this profession. 1-11

© Laura Portolese Dias 2011, published by Flat World Knowledge The Skills Needed for HRM Multitasking Ethics Conflict management People skills Communication Understanding of specific job-related skills Strategic mindset 1-12

© Laura Portolese Dias 2011, published by Flat World Knowledge The Skills Needed for HRM HRM Certifications – PHR Professional in Human Resources – SPHR Senior Professional in Human Resources – GPHR Global Professional in Human Relations 1-13

© Laura Portolese Dias 2011, published by Flat World Knowledge The Skills Needed for HRM Examples of HR titles – Recruiter – Compensation Analyst – Human Resources Assistant – Employee Relations Manager – Benefits Manager – Work/Life Coordinator – Training and Development Manager – Human Resources Manager – Vice President for Human Resources 1-14

© Laura Portolese Dias 2011, published by Flat World Knowledge Learning Objective 1.Identify and explain some of the challenges associated with HRM. 1-15

© Laura Portolese Dias 2011, published by Flat World Knowledge Today’s HRM Challenges Cost Containment Technology The Economy The Changing and Diverse Workforce Ethics 1-16