1. Utility Management & Leadership
Human Resource Management
January 10, 2017

2. What is Human Resource Management?
Assumption: The people are the key to business success.
HR is the function in the organization designed to maximize employee performance in service of an employer's strategic objectives. – Wikipedia
HR is primarily concerned with the management of people within organizations, focusing on policies and on systems.

3. What is Human Resource Management?
Managing and motivating people effectively to inspire them to do their best work.
How to manage and inspire employees is always changing because work is changing.

4. HR Questions How much should we be paying our workers?
When do we have to pay overtime?
How many employees will we need in five years to meet our projected growth?
How do we motivate our workers to meet the organizations goals?
Do we allow a Muslim worker time for daily prays?
Can I fire a pregnant work who can no longer do her job?

5. The 5 Core Functions of HR
Staffing
Human resource development
Compensation and benefits
Safety and health
Employee and labor relations

6. Fields of Human Resources
Compensation
Benefits
Staffing: recruitment, selection, retention
Performance management
Employment law
Diversity
Leadership & employee development
Workplace health, safety, and security
Employee relations
Labor relations
Change management
Strategic HR

7. HR Staffing
Very small organizations – HR functions performed by multiple staff members
Small organizations – 1 HR staff member
In large organizations – Full HR support staff dedicated to specific functions
Compensation
Benefits
Recruiting / staffing
Work life
Safety
Training & development

8. Dedicated HR Staff? Who does this work in your organization?
Typically need an HR staff person at 75 to 100 employees.
Average: 1HR staff member per 100 employees
HR Manager position – Requires Bachelor’s degree
Most jobs now require certification
PHR, SPHR, GPHR
SHRM-CP, SHRM-SCP
CCP, CBP, WLCP
Many consulting and support resources available.

9. HR Support Resources
Society for Human Resource Management (SHRM) Membership
National and local chapter membership
Many internet resources available
Mountain States Employers Council
A non-profit association of employers with over 550 members in Utah. Also in Arizona, Colorado & Wyoming.
HR & employment law consulting
Compensation consulting
Training resources (seminars, webinars, on-site)
Tool kits (sample forms, checklists, sample policies)
Independent HR consultant or consulting firm

10. Exercises & Examples What to pay for a specific job position?
Job analysis – Use JAQ or PAQ
Internal equity – Ranking or scoring
External - Market surveys
Interviewing – What to ask? What not to ask?
Behavioral questioning
Protected status questions
Performance Management
Performance evaluation
Performance development