Quality assurance system in Slovenia Tina Divjak, CNVOS

CNVOS National umbrella organisation App. 500 members Support organisation (information sharing, counselling, trainings) Advocacy organisation (civil dialogue, NGO policies)

QAS SLOVENIA First ideas long time ago First conference, November 2005 – getting to know different QAS, guests: SMART First contacts with Slovenian institute for quality and metrology SI model based on ISO 9001:2008 and foreign NGO systems (PQASSO, Investing in volunteers ipd.) Working groups (NGO, SIQ, external expert)

QAS SLOVENIA 3 General requirements 4 Management and governance 3 Employees and Volunteers 5 Resource management 7 Process management 8 Monitoring and evaluation 9 Improvement (PDCA system)

Particularities Focus on transparency, financial accountability Internal and external communication, equal treatment of employees and volunteers (mentoring, motivation, trainings) Project management Networking and partnerships Indicators of success - Impact on the society Certification or self-assessment

To get certificate Free workshops (more than 40 organizations participated since 2008) Help and couselling when establishing the system Certification – at the beginning combination of SIQ and NGO experts, now only CNVOS under SIQ’s supervision, specially trained auditors

To get certificate 3-year cycle: certification audit – 1. regular audit – 2. regular audit – (new cycle) renewal audit 14 certificated NGOs at the moment

Annual conferences First one a month ago Each year on specific topic, one element of the model, which seems to be the most problematic among NGOs This year indicators of success (how to develop your indicators, how to measure them, when to change them) – monitoring, evaluation and constant reactions to findings is a key to success

Future? One of criteria for project approval Promotion across ministries – the cost of maintenance of the certificate as eligible cost How to spread the system without free workhsops?

THANK YOU!