1. PQASSO quality standards Mirella Grillo PQASSO Quality Mark Co-ordinator Charities Evaluation Services

2. UK voluntary sector
Civil society is varied – small volunteer-led organisations, social enterprises, national charities, infrastructure organisations
Government and funder led priority for quality assurance systems
Demand for accountability, efficiency and focus on outcomes
Many QAS including ISO 9001, PQASSO and bespoke systems

3. Charities Evaluation Services
Established in 1990 to support the sector with monitoring and evaluation and quality systems
20 years of expertise in this field of work
Provide training and consultancy
Developed a range of publications, including free publications on our website

4. About PQASSO In 1997 CES developed the PQASSO quality standards
PQASSO is the most popular quality assurance system used by civil society and voluntary organisations in the UK
14,000 copies in circulation
Adaptations in specific sectors (e.g. refugees, care services)
Adaptations in Europe – Croatia (SOKNO) and Hungary

5. PQASSO is… Designed as a workpack
A step-by-step approach to identify what you are doing well and what could be improved
An holistic approach – the standards cover all areas of organisational life
A self-assessment tool – an organisation judges its performance against the PQASSO standards
A self-assessment tool supported by evidence
A tool to identify what improvements can be made

6. More information
Visit our website:
Contact us:
Training -
publications –
PQASSO –
In-depth support and consultancy –
Or telephone CES on