InGenius Connector Enterprise: CTI for Dynamics CRM March 2013.

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Presentation transcript:

InGenius Connector Enterprise: CTI for Dynamics CRM March 2013

x3000 InGenius Overview Proven Experience 20 years experience with CTI Over 50,000 active CTI users around the globe Delivered critical CTI solutions for major enterprise customers Support for top enterprise PBX platforms Reputation for Quality Long term OEM partnerships TMC 2011 Product of the Year for Unified Communications

x3000 InGenius Connector Enterprise (ICE) Dynamics CRM Click-to-Dial & Screen-Pop Solution Handles both inbound and outbound calling Supports detailed call logging and reporting inside Microsoft Dynamics CRM

x3000 Why ICE? Easy to Deploy No Desktop Install Deploy ICE in less than an hour to your entire organization and use any browser on any machine. Easy to Use Click-to-Dial Screen-Pop Call Logging Familiar call control and automated call logging that are fully integrated with the users desk phone. Easy to Manage Detailed Call Reports for Your Process Out of the box configurable settings enable consistent process reporting across different departments and divisions.

x3000 Key Differentiators Server based deployment – Avoids the major scaling problems of desktop solutions Includes everything needed to enable CTI – No additional hardware or software required 2 nd Generation User Interface – Delivers more value with less clicks All data saved in MS-CRM – Not dependent on IT or other systems for detailed call reports Close relationship with Microsoft – Certified for Microsoft Dynamics CRM – Joining Early Technology Adapter Program Supports All Deployment Types – Online, On-Prem & Hosted

x3000 Easy to Deploy STEP 1 Enable CTI Users On Your Switch STEP 2 Setup Your ICE Server or VM STEP 3 Enable CTI for your Users in Microsoft Dynamics CRM Windows 2003/2008 Entire process takes about an hour. Installation guidance and support included in purchase price. No additional hardware or software is required.

x3000 Easy to Use Integrated GUI Click-to-Dial Capture Details

x3000 Easy to Manage Map To Your Process Automatically Capture Consistent Data Call – Duration, Type, Result, Agent… Capture – Notes, Follow-ups, Tasks… Auto-Populate – Subjects, Dates, Times… Logged Against– Contacts, Leads, Cases…

Contact Sales x3000