1. Leveraging the Power of Microsoft March 16, 2006

2. Leveraging the Power of Microsoft Microsoft CRM 3.0 Manage relationships easier Stay connected with Constituents Automate repetitive work tasks Flexible design & implementation Extend with service orientation Adapt easily to changing needs Work within existing infrastructure Easy to manage and maintain Integrate across sites, platforms & systems EnsureEnd-useradoption AdaptEasily IntegratePowerfully Ensure End-user adoption AdaptEasily IntegratePowerfully

3. Leveraging the Power of Microsoft Works the Way You Do Native Outlook Experience Works the Way Your Business Does Easy Adaptability Build, Deploy & Extend Works the Way Technology Should Microsoft CRM 3.0 Successful deployment & implementation

4. Leveraging the Power of Microsoft Works the Way You Do Empowering end-users through familiar tools & technology Work within everyday applications Reduce user learning curve Increase adoption and usage + “The 3.0 version of Microsoft Dynamics CRM tightly marries Office and CRM functionality… it’s virtually impossible to separate one from the other.” - Bruce Richardson, AMR Research