Session: 1024 Flexible Learning: End User Training for HRMS Alma Deutsch HRMS Training Administrator Division of Human Resources Kansas State University

Session Outline n Overview of HRMS at Kansas State University n Training Strategies n Approaches to End User Training n Challenges \ Lessons Learned n Questions ?

Kansas State University Overview n Fall 2000 Enrollment =21,929 n Over 10,000 Active Employees n Land Grant Institution with Employees in 105 Kansas Counties Plus Other States n Process Payroll for K-State plus four (4) affiliated corporations

PeopleSoft Implementation/Upgrades Dec 95 … Implemented PS 4.0 HRMS with Base Benefits and Payroll Jun Upgraded to PS 6.01 Public Sector Oct 99 … Upgraded to PS 7.5 HRMS Educ & Govt Oct 01 … Upgrade to PS 8 HRMS

PeopleSoft Users at PeopleSoft Users Addresses -- Budget Data Education Data -- Payroll Funding PS Query -- Student Pay -- Time & Leave Training Administration -- Unclassified Data Budget Office & HR Benefits -- Deductions -- Job Data Payroll Data -- Position Data

End User Training for HRMS n Training Administrator – HR Background – PeopleSoft Training and Support – Project Team Member – Fit Analysis – Process Reengineering – Test Data for System Requirements – Recommend System Modifications – Key Liaison

. In times of change, training is in higher demand.

Designing Training for HRMS n Multiple Delivery Methods n Timely n Interesting \ Unique n Job Related n Technology

End User Training for HRMS Web-Based Training Module Hands-On Training Information Sessions 1/1 Training

Web-Based Training Module Introduction to PeopleSoft F Macromedia FLASH 4 Software F Timely Training F Real-World Scenarios F Self-Paced Learning F Interactive F User Convenience

Web-Based Training Module Developing On-Line Skills (Prerequisite) n Sign-In \ Sign-Out \ Change Password n Accessing Functional Areas, Window Applications, Panel Groups & Panels n Adding\Deleting Effective-Dated Rows n Printing HRMS Reports n HRMS Support n Other HRMS Training Opportunities

New HRMS User Access Before Access to HRMS is granted: n User Completes Web-Based Tutorial n User Completes Quiz n User Completes and Submits HRMS Access Form and Quiz to HR

Hands-On Training n Classroom Setting Tell - Demo - Practice - Perfect n 8-10 Workstations - Training Database n 1 Instructor Station with Projector n Participant Guides n Activities

Hands-On Training n Activities: Developing On-Line Skills n ?’ s Frequently Asked – Designed for New Users – Locate\View Data On-Line – Builds Navigation Skills – Future Reference Guide

?’s Frequently Asked

Hands-On Training n HRMS Tips and Techniques n View Multiple PS Panels n Set-Up Default Window Application n Set-Up Default Operator ID n Import PS Report to Excel Spreadsheet n Establish “Favorites” n “New Window” Option n Process Monitor

Hands-On Training n HRMS Process Courses n Establishing & Maintaining Position Data n Maintaining Employee Data n Maintaining Department\Budget Funding n Processing Additional Pay n Query Basics n Query Advanced

Hands-On Training n HRMS Process Courses continued -- n Processing Student Pay Rate Changes n Processing Unclassified Pay Rate Changes n Processing Budget Data n Recording Time and Leave n Maintaining Training Administration

Information Sessions n Introduce New Processes n Demonstrate New Process n Option to Attend Hands-On Session

One-on-One Training n User’s Workstation \ Office n Provide Individual Training Session n Review Training Process n Set-Up Position Pools for Funding n Set-Up Unique Processes

User Support n Computer Labs n Help Desk – Technical Assistance n HR Staff – On-Line Procedures – Functional Assistance – Polices & Procedures

User Support n HR Newsletter (Electronic Mail) n Monthly Schedule n HR Web Pages n Electronic Mail n Course Session Handouts n Memos

Monthly Schedule in Calendar Form

Challenges \ Lessons Learned n Be Prepared n User Levels n Facing Change n Be Flexible -Training Needs Change n Take Advantage of Technology n Humor\Patience

Project Team Member Functional Support User’s Key Liaison PeopleSoft Training HR Backgroun d

Flexible Learning: End User Training for HRMS Flexible Learning: End User Training for HRMS

QUESTIONS?

Thank You - Thank You - Thank You - Thank You

Need more information? Alma Deutsch