1. Technology Support Strategy for UNI Learning Spaces
August, 2016

2. Background
For many years, IT organizations across campus have provided outstanding classroom service and support to faculty within their respective colleges.
As part of a recent technology review process, faculty communicated the need for a consistent approach to classroom technology and support across the enterprise.
In response, a draft vision and project plan has been developed for the support of instructor-led learning spaces and your input is essential!

3. Base Classroom Technologies Learning Spaces Support Team
Vision
Base Classroom Technologies
Learning Spaces Support Team
Support Response Model
Training & Support
Funding

4. Base Classroom Technologies
Flat Panel Display or
Projector with Electronic Screen
Wireless Screen Sharing Device
(Mersive Solstice)

5. Base Classroom Technologies
Desktop Computer
(primarily Windows, Mac where necessary)
Mobile Device Connectors
(VGA, HDMI)
Presentation Device
(remote mouse)
Webcam
Touch-Screen Monitor

6. Base Classroom Technologies
Object/Document Camera
DVD/Blu-Ray Player
Wireless Microphone / Assisted Listening
Audio-Reinforcement System

7. Base Classroom Technologies
ADA-Compliant Lectern
Control System
(Extron)
IP-Telephone

8. Learning Spaces Project Team
Co-Project Sponsors:
Melanie Abbas, Director, IT Educational Technology & Media Services
Ben Arnold, Director, IT Client Services
Project Team Membership:
IT College Professionals
IT-Client Services
IT-Educational Technology & Media Services Professionals
Project Team Location:
ITTC 108

9. Learning Spaces Project Team Responsibilities
Oversight of technologies used in scheduled, instructor-led learning spaces, including: Classrooms, StudioIT labs, Testing Centers, and related learning spaces.
NOTE: General purpose and discipline-specific computing labs and facilities will continue to be supported by IT professionals reporting to IT-Client Services
The design, installation, implementation, and service of new classroom technology, including new building and renovation projects
The selection and use of appropriate remote classroom support tools and systems
Response to calls for assistance from faculty actively teaching in and using learning spaces
Equipment inventory
Participate in the development of training on technology use
Technical and user documentation
UNI classroom technology web site

10. Learning Spaces Project Team Recommendations
At the conclusion of the project, the team will be asked to submit recommendations addressing:
An effective support structure and size of a dedicated, permanent support team
Which IT unit should provide this service going forward
Classroom technology standards
Support Response Model procedures
Additional observations and lessons learned

11. Support Response Model
Response Overview:
Support telephone # (x5555, press #1)
Calls directed to Learning Spaces Support Team
Learning Spaces Support Team Specialist evaluates the issue and dispatches a first responder
Remote Support Services:
Key technologies will reside on the campus network
Software will be selected and implemented to remotely configure, proactively monitor and support technologies

12. The Learning Spaces Support Team will offer:
Training & Support
The Learning Spaces Support Team will offer:
Face-to-face, hands-on technology training opportunities to faculty and staff
A comprehensive support web site will be developed, offering an array of videos, quick reference guides, and other training and/or support materials.

13. Funding & Project Tasks
Funding Source:
Student Technology Fees – Learning Spaces Allocation
High-Level Project Tasks: #
Task 1
Design Vision for Classroom Support Structure 2
Establish Learning Spaces Support Project Team 3
Develop Classroom Technology Standards 4
Prepare for Pilot Project Installation 5
Conduct Pilot Project (one classroom per building) 6
Seek Final Classroom Input 7
Establish Long-Term Classroom Support Team 8
Installation of Base Technology in Remaining 110 Classrooms 9
Conduct Faculty Technology Use Training

14. Discussion