SUPERVISORY SKILLS

Objective ►To develop excellent team in order to achieve organizational goals. ►People are asset to every organization, without them no goals can be achieved

Desk Pin….. Up  Coming together is a beginning;  keeping together is progress;  working together is success.

Your Attitude Being a Supervisor Attitude is the way you look at things mentally. Individual has the power to look at his position in any way he wishes.

2 Ways to Look Your Attitude If you look at in a positive, lively manner you will communicate to your employees that you are ready to accept your new responsibility and they will enjoy working for you. +ve -ve If you are unsure or insecure they may interpret your attitude as negative and you may receive less cooperation.

Attitude & Productivity Nothing will improve relationships with those you supervise more than a consistently positive attitude. Your attitude sets the pace and the tone in your dept. If you are late arriving at your work, it will be reflected in the attitudes of your staff; If you discuss negative aspects of your organization with employees, your comments will eventually be reflected in their attitudes.

Attitude Attitudes are caught not taught Your attitude Speaks so loudly, employees can’t hear what you say.

Building Value in to People’s Work When employees don’t get the job done…. They don’t know how Something or someone keeps them from it. They don’t want to When employees don’t get the job done…. They don’t know how Something or someone keeps them from it. They don’t want to

Building Value in to People’s Work

Build Value Tell People What You Expect Them to Do Make the Work Valuable Make the Work Doable Give Feedback Reward Successful Performance

The Challenge Ahead Supervision is a special challenge that can help you to reach new career and life style goals. You can be a Role Model for your colleague and co- workers.

3 Factors Three factors you will require to be a different kind of person on the job Those in your department will expect to lead where in the past you have been, Like them a follower. You must satisfy your Superiors and at the Same time, keep your employees happy so they will maintain high productivity. You will be responsible for creating a disciplined environment where employees do not violate company standards or those set by you.

Communication Process

Communication is a two-way Process In every point of contact with the colleague, you are communicating something but unfortunately, it may not be the right things. In order to be effective, body, tone and words must match. Remember these are communicated in both face-to-face contact and over the phone.

Non-Verbal Communication 93% Non Verbal 7% Verbal

Non-Verbal Communication Four important components of Non- Verbal Communications are: –Body language –Posture –Gestures –Face & Eyes

Communication Tools Tone Empathy Smile Words I understand how you feel they can hear it

4 Motivating Techniques Personal Thanks Written Thanks Public Praise Morale Building Meetings

Attitude & Productivity Accept Opposing viewsAccept Opposing views Communicate ClearlyCommunicate Clearly Listen completelyListen completely Criticize ideas, not peopleCriticize ideas, not people Accept criticismAccept criticism Share your ideas & opinionsShare your ideas & opinions Invite every one to participateInvite every one to participate Stay on the subjectStay on the subject Thank peopleThank people Leave disagreement in the roomLeave disagreement in the room Invite every one to participateInvite every one to participate

Attitude & Productivity Minutes spent planning can save hours when it comes to execution

Attitude & Productivity

Supervisor & HR Role