1. Coaching for Superior Employee Performance Techniques for Supervisors

2. © Business & Legal Reports, Inc. 0901 Session Objectives Recognize the benefits of coaching Identify the role of the coach Understand the techniques involved in successful coaching Use coaching effectively to improve employee performance

3. © Business & Legal Reports, Inc. 0901 What Is Coaching? Informal one-to-one or small group interaction Encouraging, advising, motivating, and developing Essential supervisory tool Philosophy of employee management

4. © Business & Legal Reports, Inc. 0901 Inform Teach Guide Recognize Inform Teach Guide Recognize Purposes of Coaching

5. © Business & Legal Reports, Inc. 0901 Motivate Assist Develop Empower Purposes of Coaching (cont.) Motivate Assist Develop Empower

6. © Business & Legal Reports, Inc. 0901 Improves quality and productivity Boosts enthusiasm and morale Strengthens relationships and communication Increases job satisfaction Improves teamwork Builds trust and enhances loyalty Benefits of Coaching Improves quality and productivity Boosts enthusiasm and morale Strengthens relationships and communication Increases job satisfaction Improves teamwork Builds trust and enhances loyalty

7. © Business & Legal Reports, Inc. 0901 Coaching Is an Important Part of Your Job Helps you to keep in touch with workers Lets you get closer to employees Allows you to work with employees Uses everyday situations to improve performance

8. © Business & Legal Reports, Inc. 0901 QUALITIES OF A GOOD COACH Positive & Enthusiastic Knowledgeable Observant Good Communicator Good Listener

9. © Business & Legal Reports, Inc. 0901 QUALITIES OF A GOOD COACH (cont.) Respectful Supportive Patient Tactful Empowering

10. © Business & Legal Reports, Inc. 0901 Effective Coaching Is Immediate Coaching is often spontaneous Coaching is most effective when it closely follows events or behavior

11. © Business & Legal Reports, Inc. 0901 What is done well and what needs improvement Required skills and knowledge Standards of good performance Significance of the job Corrective action Effective Coaching Is Specific What is done well and what needs improvement Required skills and knowledge Standards of good performance Significance of the job Corrective action

12. © Business & Legal Reports, Inc. 0901 Effective Coaching Is Interactive Discuss rather than lecture or give orders Ask questions Listen to what the employee has to say Pay attention to body language, too

13. © Business & Legal Reports, Inc. 0901 Coaching Techniques: True or False? Coaching is an important part of your job. Coaching isn’t something you should do on the spur of the moment. Effective coaching is specific and interactive. Coaching should only be used to correct workers when they’re doing something wrong. Coaching only benefits employees.

14. © Business & Legal Reports, Inc. 0901 Do you understand: What coaching is? Purposes of coaching? Benefits of coaching? Basic coaching techniques? Coaching Basics Do you understand: What coaching is? Purposes of coaching? Benefits of coaching? Basic coaching techniques?

15. © Business & Legal Reports, Inc. 0901 Observe employees at work Show concern for them as individuals Find out what motivates them Focus on cooperation, not competition Observe employees at work Show concern for them as individuals Find out what motivates them Focus on cooperation, not competition Your Role as a Successful Coach

16. © Business & Legal Reports, Inc. 0901 Highlight growth and development Provide new challenges Give support and assistance Create a positive work environment Your Role as a Successful Coach (cont.) Highlight growth and development Provide new challenges Give support and assistance Create a positive work environment

17. © Business & Legal Reports, Inc. 0901 Determine the agenda Focus on one or two issues at a time Begin by checking progress Show appreciation The Coaching Session Determine the agenda Focus on one or two issues at a time Begin by checking progress Show appreciation

18. © Business & Legal Reports, Inc. 0901 The Coaching Session (cont.) Ask for feedback Discuss problems and possible solutions Allow time for questions Agree on a plan of action

19. © Business & Legal Reports, Inc. 0901 The Coaching Session (cont.) Look ahead Aim high, but keep goals within reach Thank the employee for input and participation Set a date for the next coaching session

20. © Business & Legal Reports, Inc. 0901 Follow Up Review performance and goals Provide feedback Offer advice and support Don᾽t give up Review performance and goals Provide feedback Offer advice and support Don᾽t give up

21. © Business & Legal Reports, Inc. 0901 Provide frequent feedback Be specific Ask for input Coaching Top Performers

22. © Business & Legal Reports, Inc. 0901 Keep them challenged Give them adequate recognition and rewards Coaching Top Performers (cont.) Keep them challenged Give them adequate recognition and rewards

23. © Business & Legal Reports, Inc. 0901 Coaching Average Performers Determine employees’ potential Find out why they aren’t doing better Reinforce strengths Clarify standards Develop a plan

24. © Business & Legal Reports, Inc. 0901 Coaching Poor Performers Consider causes Encourage employee input Work to develop solutions Renegotiate goals and objectives Agree on an action plan Schedule follow-up sessions

25. © Business & Legal Reports, Inc. 0901 Coaching Employees Through Periods of Change Explain what’s going on Offer reassurance Involve employees in the change process Teach them the new skills Set clear goals Monitor performance

26. © Business & Legal Reports, Inc. 0901 Coaching Sessions: Is it True? Focus only on one or two issues per session. Because sessions are informal, you don’t need an agenda. Little employee participation is required for a successful coaching session. Set goals a lot higher than you know employees can reach to challenge them.

27. © Business & Legal Reports, Inc. 0901 Do you understand: Your role as a successful coach? How to conduct coaching sessions? Coaching techniques for top, average, and poor performers? Coaching employees through times of change? Do you understand: Your role as a successful coach? How to conduct coaching sessions? Coaching techniques for top, average, and poor performers? Coaching employees through times of change? Effective Coaching

28. © Business & Legal Reports, Inc. 0901 Key Points to Remember Coaching employees is a very important part of your job. Coaching helps employees improve performance and grow professionally. Coaching helps you develop closer, more effective working relationships with employees. You already possess the qualities that will make you a good coach.