Portal User Group Meeting June 29, 2006

Agenda Introduction (Angela Taetz) Ulogin (Mario Mezzio) Database Breakup (Mario Mezzio) New Help Desk Forms (Craig Mollison) MS Security Updates (Craig Mollison) WebTrends (Craig Mollison) Portal Updates (Angela Taetz) Open Discussion

Ulogin Is Ulogin Enabled? Benefits of Ulogin New User Registration Existing User Registration Registration Manager Reminder to eAlerts subscribers

Is Ulogin Enabled? Ulogin logo displayed on login page

Registration with Ulogin Users still retain single sign-on capabilities Added Security –During registration user adds a question/answer used to verify your identity if you lose your userid or password

Ulogin Process for New Users

Ulogin Process for Existing Users

Registration Manager No Global Account link Users are now listed as local users Deleting a user profile only deletes the local account created on your site. The Ulogin Account will be retained

Reminder to your eAlerts Subscribers

Database Breakout Why Breakout the Database? Status

Why breakout the Database? All sites are currently in one large database. Performance –By breaking sites up into separate, smaller databases, it will reduce the load which will improve performance Issue Resolution –Reloading the application tables on the back end has caused double folders and latest news to disappear

Database Breakout Status Several sites have been broken out into a new database for testing We will be notifying System Administrators as we schedule the breakout of sites

Help Desk Forms Why DOIT implemented these forms Change is Good! (or, What is different from the last Portal User Group Meeting?) When do you submit a Problem vs. a Work Request? How PMG handles these tickets Examples of Problems and Work Requests

Why DOIT Uses These Forms Improves response time Improves the flow of work through the Help Desk The customer can track the progress of their submitted tickets Allows DOIT to track trends Helps DOIT allocate resources more effectively

Change Is Good! Why has the procedure changed since the last Portal User Group Meeting?

Problem vs. Work Request Critical Issues – Call directly ( ) Problems –Loss of functionality (Routing, eAlerts, etc.) –Site is down –Content missing –Double folders –Latest news not appearing

Problem vs. Work Request Work Requests –Training –Graphics –WebTrends reports –Form creation –General questions –New site creation –New Portal features

What Does PMG Do With The Tickets? All PMG members can see the tickets One PMG member has primary responsibility for tickets –Craig M. and Mario rotate on a weekly basis –Craig C. and Rich assist with tickets as needed

Examples

MS Security Updates A Microsoft critical patch created issues with the Active X control features Some symptoms of this issue could include: –Invalid license key errors –Memory errors and browser crashes –Losing content from the editor while just toggling between tabs –Browser just closes on Save as Staged Version or Publish

WebTrends Web analytic software Free service for DOIT-hosted websites –Applications are not included Upgrade to Version 8.0 Take a look

Portal Updates Migration Status Streaming Video DSF Upgrades Request for Information (RFI) Status

Migration Status

Streaming Video Currently piloting the technology Working on an implementation plan and service offering (including a rate) Due to infrastructure issues, the earliest this service will be available is September 2006 Please contact us if you are interested in this service

DSF Upgrades DB and application tuning – performed last month DB breakup – In progress Upgrade to SQL 2005 – on order Hardware replacement – on order

Request for Information(RFI) Status Cost estimates from RFI’s were used for DOIT budget expansion options

Presentation Materials Presentation materials will be posted on the website. We will send the link once they are available.

Open Discussion