1. Office of Administration Enterprise Server Farm November 2004 Briefing

2. Agenda LiveStats ver 7.0 Demo LiveStats ver 7.0 Demo SQL migration and consolidation Update SQL migration and consolidation Update IBM Director service IBM Director service Change Management Process Change Management Process Proxy Servers/Services Proxy Servers/Services External Forest - Active Directory Upgrade to 2003 External Forest - Active Directory Upgrade to 2003 Agency Sharepoint Portals to ESF Agency Sharepoint Portals to ESF PA Login / EPay PA Login / EPay ESF Hardware Standards ESF Hardware Standards

3. Agenda – Contd. Interim & Alternate Site Interim & Alternate Site Application Maintenance Contracts Application Maintenance Contracts Agency Application Code Agency Application Code ISS Server Sensors Install ISS Server Sensors Install Host Solution Engine Host Solution Engine Sorry Server Sorry Server Application Monitoring from Internet Application Monitoring from Internet Q & A Q & A

4. LiveStats Eric Eyster

5. New user interface New user interface Emailed weekly or monthly reports Emailed weekly or monthly reports New custom reports New custom reports Export to flat files Export to flat files LiveStats Upgrade v7 Features

6. Web Retention Policy Web Retention Policy –Live Reporting on web - 12 months –Web Logs on the server - 2 months –Web Logs Archived on CD - 24 months Statistics only accessible from within the MAN Statistics only accessible from within the MAN Security Security LiveStats Upgrade Impact to Customers

7. LiveStats 7.0 Demo

8. SQL Cluster Upgrade Project Completed on October 29 th 2004 Project Completed on October 29 th 2004 –Upgraded to Windows 2003, New Servers, Faster processors, Increased Memory, New SAN storage, etc Issues identified Issues identified –Hard coding database configurations within the application –Hard coding database configurations within Crystal reports –Updates to ESF Document Benefits Benefits –Increased database performance –Increased storage capacity –RAID 10 for data –Growth in processors and memory

9. SQL Server Consolidation Enterprise Direction Enterprise Direction –License consolidation –Server consolidation –Support consolidation Consolidation has begun in Managed Services and licenses and servers are being re-allocated for other projects. Consolidation has begun in Managed Services and licenses and servers are being re-allocated for other projects. Co-Location agencies that are utilizing SQL services will be contacted to review existing requirements Co-Location agencies that are utilizing SQL services will be contacted to review existing requirements

10. IBM Director Centralized Service Offering Centralized Service Offering –We are working with IBM to implement an Enterprise IBM Director Server that could be leveraged by Commonwealth agencies –Will install both a staging and production server for future testing and upgrades “Rules of Engagement” document “Rules of Engagement” document –This will provide the agencies with the necessary information to leverage this service Release Schedule Release Schedule –Approximately 3 months

11. Change Management Review Process (CMR) OIT Enterprise CMR Process OIT Enterprise CMR Process –Reviews all changes that could affect the Enterprise DNS request DNS request Enterprise Firewall requests Enterprise Firewall requests Etc Etc ESF CMR Process ESF CMR Process –Reviews all changes that affect the Enterprise Sever Farm ESF Firewall changes ESF Firewall changes Server Deployments Server Deployments Patch Management Patch Management Etc Etc

12. Change Management Review Process (CMR) Both process are being documented Both process are being documented They will be posted on the ESF Web Site They will be posted on the ESF Web Site Links will be sent to all ESF customers Links will be sent to all ESF customers We will review both processes at the next quarterly briefing We will review both processes at the next quarterly briefing

13. Proxy Server/Services Proxy Server/Services ITB Proxy Server/Services ITB –The OIT is discouraging the use of proxy server/services by the agencies –A waiver process will exist for agencies that have technical and business requirements Managed Services will be offering a highly available redundant Proxy Service Managed Services will be offering a highly available redundant Proxy Service –Microsoft ISA 2004 Standard Edition –Requirements are being collected –Will pilot with existing agency Schedule Schedule –December – Requirements gathering and lab testing –January – Build staging and production and conduct pilot –February – Go Live!

14. Active Directory Upgrade External Forest (APPS) External Forest (APPS) –Will upgrade to Windows 2003 Complete in Lab Complete in Lab Complete Staging Forest Complete Staging Forest Complete Production Forest Complete Production Forest –Upgrade Schedule Between 3 to 6 months Between 3 to 6 months Internal Forest (CWOPA) will also be upgrading to Windows 2003 in the near future Internal Forest (CWOPA) will also be upgrading to Windows 2003 in the near future

15. Agency Sharepoint Portals to ESF Sharepoint portals for all agencies have been created Sharepoint portals for all agencies have been created Currently we have some upgrade and configuration issues with SharePoint Currently we have some upgrade and configuration issues with SharePoint We are working with Microsoft for resolution We are working with Microsoft for resolution Release Schedule Release Schedule –Dependant on resolution of current issue

16. PA Login / EPay PA Login release schedule PA Login release schedule –Migration from Ulogin to PALogin –Staging Week of Nov 22 nd –Production Week of Dec 6 th EPAY Update schedule EPAY Update schedule –Migration from SurePay to YourPay –Staging Week of Nov 22 nd –Production Week of Dec 13 th

17. ESF Hardware Standards Commonwealth has standardized on IBM Servers & Storage Commonwealth has standardized on IBM Servers & Storage ESF Standard IBM Specifications & Costs ESF Standard IBM Specifications & Costs –Web Server –Application Servers –Database Servers –SAN Storage http://www.oit.state.pa.us/esf/cwp/view.asp?a=710&q=1 93924&esfNav=| http://www.oit.state.pa.us/esf/cwp/view.asp?a=710&q=1 93924&esfNav=| http://www.oit.state.pa.us/esf/cwp/view.asp?a=710&q=1 93924&esfNav=| http://www.oit.state.pa.us/esf/cwp/view.asp?a=710&q=1 93924&esfNav=|

18. Interim & Alternate Site Interim Site Interim Site –Status –Schedule January 1 st 2005 January 1 st 2005 Alternate Site Alternate Site –Status Money released Money released DGS determining architect DGS determining architect –Schedule Available FY 06/07 Available FY 06/07

19. Custom Application Maintenance Contracts Background Background –Many agencies have custom applications that were developed and implemented by vendors Issues/Concerns Issues/Concerns –Once the applications have been developed and deployed, there is no longer a maintenance contract in place –Requested or Required changes are delayed Support Options Support Options –Yearly maintenance contracts for break fix & other support –OA OIT Services and Solutions

20. Agency Application Code Agencies often request copies of their deployed application code within ESF Managed Services. Agencies should keep local repository of code Agencies should keep local repository of code DSF, Ulogin/PALogin and EPay code must be requested from the following individuals: DSF, Ulogin/PALogin and EPay code must be requested from the following individuals: –DSF > Mark Rodgers –Ulogin > Mary Fulton –PALogin > Mary Fulton –EPay > Mary Fulton The following procedure should be followed to ensure security of existing code: Create Remedy Ticket Create Remedy Ticket Requestor should be an established contact in ESF document Requestor should be an established contact in ESF document ESF Verification Process ESF Verification Process –Confirm Requestor –Review Requested Code for sensitive ESF specific information –Remove Password information

21. ISS Server Sensors Install Server Sensor upgrades from 6.2.1 to 7.0 Server Sensor upgrades from 6.2.1 to 7.0 Agencies that have servers located in the ESF Co- Location are required to install the latest server sensor Agencies that have servers located in the ESF Co- Location are required to install the latest server sensor Server Sensor installation link: Server Sensor installation link: –http://www.keycomm.state.pa.us click on the Enterprise Security Link http://www.keycomm.state.pa.us

22. Hosting Solution Engine (HSE) Allows agency more control of load balanced servers via the ESF Content Services Switch (CSS) Allows agency more control of load balanced servers via the ESF Content Services Switch (CSS) Provides a web interface allowing agency contacts to suspend and activate their services Provides a web interface allowing agency contacts to suspend and activate their services Will allow integration with AD in next revision Will allow integration with AD in next revision Release Schedule Release Schedule –To be deployed by Jan 2005

23. Sorry Server ESF has deployed a Sorry Server which will display a “Sorry” page if all servers of an application are unavailable ESF has deployed a Sorry Server which will display a “Sorry” page if all servers of an application are unavailable Can be setup for any agency using the CSS with no application changes required and only a minor CSS configuration change by ESF Can be setup for any agency using the CSS with no application changes required and only a minor CSS configuration change by ESF ESF is beginning to pilot with Co-located agencies ESF is beginning to pilot with Co-located agencies Phase 1 Phase 1 –Generic sorry page for all agency applications Phase II Phase II –Incorporate agency controlled page content

24. Application Monitoring from Internet ESF has deployed a Monitoring Server on an “outside” Internet connection (Comcast) ESF has deployed a Monitoring Server on an “outside” Internet connection (Comcast) Provides availability and response time reports for applications from an end user perspective Provides availability and response time reports for applications from an end user perspective The software utilized is Paessler The software utilized is Paessler Currently being piloted in Managed Services and Co- Location Currently being piloted in Managed Services and Co- Location Notifications can be sent to Co-Location agency contacts Notifications can be sent to Co-Location agency contacts

25. Resources / Links ESF Web Site ESF Web Site http://www.oit.state.pa.us/esfhttp://www.oit.state.pa.us/esfhttp://www.oit.state.pa.us/esf Application Guidelines for ESF Application Guidelines for ESF http://www.oit.state.pa.us/esf/cwp/view.asp?a=629 &q=182556&esfNav=|http://www.oit.state.pa.us/esf/cwp/view.asp?a=629 &q=182556&esfNav=|http://www.oit.state.pa.us/esf/cwp/view.asp?a=629 &q=182556&esfNav=|http://www.oit.state.pa.us/esf/cwp/view.asp?a=629 &q=182556&esfNav=| Web Statistics - Livestats Web Statistics - Livestats http://www.esfreports.state.pa.ushttp://www.esfreports.state.pa.ushttp://www.esfreports.state.pa.us Single Point of Contact Single Point of Contact ESF Agency Account Managers (AAM)ESF Agency Account Managers (AAM) http://www.oit.state.pa.us/esf/cwp/view.asp?a=2&Q= 189934http://www.oit.state.pa.us/esf/cwp/view.asp?a=2&Q= 189934http://www.oit.state.pa.us/esf/cwp/view.asp?a=2&Q= 189934http://www.oit.state.pa.us/esf/cwp/view.asp?a=2&Q= 189934 Help Desk Help Desk (717) 506-1079 Option 1(717) 506-1079 Option 1

26. Questions?

27. THANK YOU!!