Survey for Consumers Received: 364 updated

Q1: To your knowledge, is Internet service available to you? A. Yes B. No C. Don’t know

Q2: Do you subscribe to an Internet Service Provider? A. Yes B. No

Q3: What is your access to the Internet? A. 56K dial-up telephone modem B. Cable modem DSL Other E. Don’t know

Q4: If telephone dial-up, is the phone call local or toll? A. Local Toll

Q5: Who is the service provider? A. Local telephone service provider B. Local cable company C. other

Q6: How would you rate the service? A. Excellent B. Good C. Fair D. Bad

Q7: Would you like your Internet access provider to make available broadband service with: A. No charge B. A reasonable charge C. Don’t care D. Don’t know

Q8: Would you agree that any Internet service provider should have access to broadband service if provided by the wireline carriers (telephone company or cable service provider)? A. Yes B. No C. Don’t know

Q9: Have you requested from your local provider additional broadband services? A. Yes B. No

Q10: If yes to Q9, did the provider meet your needs? A. Yes B. No

Q11: What future improvements would you like to see from your local provider? A. Increase the speed to access the Internet B. More capacity C. Satisfied with current services