Installation And Troubleshooting Guide

PHONE REQUIREMENTS High Speed Internet Connection Using DSL Modem, Cable Modem or Wireless Canopy With a minimum bandwidth of 100kbps stable connection Desktop or Laptop Computer One (1) meter Ethernet Cable (Optional) External Router

FOR SMARTBRO USER Remove Smartbro Cable from your computer and connect it to Phone’s WAN Port Connect your computer to LAN port of the Phone using the Ethernet Cable provided Plug the Power Adaptor both on Smartbro and Tawag Tipid Phone and Open your Computer

FOR SMARTBRO USER Reactivate Smartbro After the Cabling. Check the LCD Screen on the phone. The status should be LOG ON SIP Fail. You need to reactivate your Smartbro Account You will need your Service Reference Number and your Account Number. Check your Smartbro Billing Statement for the details you need. 1. Open your Internet Browser (Firefox or Internet Explorer) 2. Smartbro Redirection Page will load automatically. 3. Fill in your SRN and Account No. then continue 4. If re-activation succeed. Phone Status will change to NETEL SIP. Phone is ready to make and received calls 5. Reboot the Phone and Smartbro Antenna and wait to initialize and reconnect to its Network Servers Log on SIP fail Retrying Log on SIP fail Retrying NETEL SIP MAR 06 11:10:32 NETEL SIP MAR 06 11:10:32

FOR DSL USER Remove DSL Cable from Computer and connect it to WAN port of Tawag Tipid Phone Connect your computer to LAN port of the Phone using the Ethernet Cable provided Plug the Power Adaptor both on Smartbro and Tawag Tipid Phone and Open your Computer

FOR DSL USER After the Cabling. Power On all devices and wait for them to initialize and connect to its network servers After the initialization, “NETEL SIP” will appear on the screen of the Tawag Tipid Phone The Phone is ready to make and received calls NETEL SIP MAR 06 11:10:32 NETEL SIP MAR 06 11:10:32 Reboot the Phone and ADSL Modem to test stability of the connection

USERS WITH EXISTING NETWORK Basic Local Area Connection (LAN) Setup INTERNET Connect the 1 meter Ethernet Cable to any available port on the router or a switch hub, and the other end to the WAN port of Tawag Tipid Phone Power On the phone and wait to initialize and connect to its servers WAN LAN

Troubleshooting Common Errors And How to Fix Them

REBOOT AND RESTART Before continuing, try to restart or reboot all devices. to refresh internet and network connection, By doing this, some problem can be fix. Unplug the Power Adapters of Phone unit, DSL Modem or Smartbro Canopy (Antenna). Restart your Computer. After 2-3 minutes plug it again and wait all devices to initialized and connect to its network servers. If reboot does not fix the problem, Error message will appear on the LCD screen on the phone unit.

CHECK YOUR INTERNET IF ACTIVE CHECK YOUR INTERNET SPEED 1. Directly connect Smartbro Cable or your ADSL Modem Cable to your computer 3. Browse the internet 2. For Smartbro: Reactivate your account 4. If internet is active, proceed to the next step of troubleshooting. Don’t forget To return the original connection. 1. To check your internet speed, go to 2wire webpage. Type On the Address Bar of your Internet Browser 2. Click Speed Meter then wait for the result of the Testing

COMMON ERRORS DHCP/NA Retrying…. DHCP/NA Retrying…. Cause: No IP Address received from Modem or Router Smartbro, Modem or Router has no Power Network cables are not properly connected Solutions Reboot or Restart Check Power Adapters if properly plugged to the Electric Outlet Check Ethernet Cables, Smartbro Cable and Modem Cables. Unplug then plug it again

Log on SIP fail Retrying…. Log on SIP fail Retrying…. COMMON ERRORS Cause: No active internet Suspended account both of Tawag Tipid and ISP Solutions: Reboot and Restart Press down Key No. 2 on Phone’s keypad for about 3 – 5 second. Monitor the LCD screen. It will change status to DHCP Mode. Restart the Phone Unit only Re-activate Smartbro Check if internet is active Low Bandwidth received from ISP

VOIP PHONE JAN 00 00:00:00 VOIP PHONE JAN 00 00:00:00 COMMON ERRORS Cause: Solutions: Phones settings are reset to manufacturer’s default If computer is available and internet is active. Coordinate with Tawag Tipid Technical Support, to reconfigure Phone’s setting thru Remote Admin Call or Text

For Advance Installation and Troubleshooting Coordinate with our Technical Department For Hands-on training and Seminars -end-