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Blue Ray DVD/DVR Players

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Presentation on theme: "Blue Ray DVD/DVR Players"— Presentation transcript:

1 Blue Ray DVD/DVR Players
Apple Disabled Samsung Smart TV Blue Ray DVD/DVR Players Issues And Solutions Quality Team

2 Apple iPhone, iPad, iPod Touch
Phone/pad/pod disabled When you set up a pass code to secure the use of your iPhone, iPad, or iPod touch and then enter the wrong pass code, you may see a message saying your device is "disabled". Learn what to do if you have forgotten or can't remember your pass code, or if your device displays a message saying it is disabled. If you enter the wrong pass code six or more times, you'll see a message that says one of the following: iPhone is disabled iPad is disabled iPod touch is disabled If you have previously synced your device with iTunes, you may be able to reset the pass code by restoring the device:

3 Methods to unlock the iPhone/iPad/iPod
Connect the device to the computer with which you normally sync and open iTunes. Note: If iTunes asks you to enter the pass code, try another computer that you have synced with. Otherwise, go to "If you have never synced your device with iTunes, or you do not have access to a computer" section below. If the device is still disabled, or if iTunes does not automatically sync your device, sync the device with iTunes. If you have chosen to encrypt your backup, it will contain the pass code. Disable backup encryption before restoring from backup. When the backup and sync is complete, select Restore from Backup and choose the most recent backup of your device.

4 Never synced device with iTunes, or do not have access to a computer
If you see one of following alerts, you need to erase the device: "iTunes could not connect to the [device] because it is locked with a pass code. You must enter your pass code on the [device] before it can be used with iTunes.“ "You haven't chosen to have [device] trust this computer“ If you have Find My iPhone enabled, you can use Remote Wipe to erase the contents of your device. If you have been using iCloud to back up, you may be able to restore the most recent backup to reset the pass code after the device has been erased. Alternatively, place the device in recovery mode and restore it to erase the device: Disconnect the USB cable from the device, but leave the other end of the cable connected to your computer's USB port. Turn off the device: Press and hold the Sleep/Wake button for a few seconds until the red slider appears, then slide the slider. Wait for the device to shut down. While pressing and holding the Home button, reconnect the USB cable to the device. The device should turn on. Continue holding the Home button until you see the Connect to iTunes screen. iTunes will alert you that it has detected a device in recovery mode. Click OK, and then restore the device.

YouTube app doesn't work Videos freeze and do not buffer using Samsung Smart TV with YouTube App Samsung Smart TV application works slow YouTube app on Samsung Smart TV sound/picture out of sync HD videos from YouTube on Samsung smart TV experience alternating freezes of video and audio SMART TV "Network Interference Occurred. Try Again Later." Samsung smart TV Netflix problems. When I try to play something from my iPad it launches the Netflix app, but then it goes black and the app restarts and then the iPad throws an error. Samsung Blu-Ray cannot stream Netflix Lots of other apps will update as we will receive the issues

6 Netflix solution for Smart Tv
1. Be sure the date and time is correct on the Tv. 2. if 1 fails, use the Google DNS of and Check if there is newer firmware for the TV. 4. If all this fails, call Netflix. Disconnect and Reconnect the Netflix application These instructions will work on most consumer electronic devices with the Netflix application. Launch the Netflix app. Using the arrows on your remote, enter the following sequence: Up, Up, Down, Down, Left, Right, Left, Right, Up, Up, Up, Up Select Deactivate and exit the screen. Restart the Netflix app and sign in to your account.“

7 NETWORK SETUP GUIDE Press Menu on your remote and scroll to Network

8 Set the Network Type to Wireless

9 Select Network Setup

10 Select a Network

11 Select your Network Name

12 Enter your Wi-Fi password and press the Blue button on your Samsung remote

13 Your Samsung TV will attempt to connect to your Charter Wi-Fi

14 When you are connected select OK
Note: You may need to power your TV off and on again for changes to take effect

15 Wired Connection Connect one end of an Ethernet cable to the LAN port on your Samsung Smart TV

16 Connect the other end of the Ethernet cable to an open LAN port on your Charter Wi-Fi gateway.
Note: The gateway pictured is just an example. The steps listed should work correctly for all gateway types

17 Press Menu on your remote and scroll to Network

18 Set the Network Type to Wired

19 Select Network Test to verify connectivity

20 Your Samsung Smart TV should now be connected

21 Upgrade firmware of Samsung SMART TV via USB Drive
STEP 1. DOWNLOADING FIRMWARE FROM WEBSITE   The firmware updates are required to enhance the efficiency and use of the Smart TV's as it adds variety of features and options to the TV. a). On your computer log on to Samsung Download Website and scroll down to select the Type / Subtype & Model no. of your Samsung TV and click the button Manuals & Downloads at the bottom.


23 b). Click on Manuals & Downloads, it will take us to the Download page, locate Firmware from the options on the left hand side and click it.

24 c).  On the firmware download page, choose the latest release date and click on the file symbol , and it will start the download of the upgrade file. Choose the location where you would like to save the file on your computer.

25 d). Once the files are saved , extract the zip file to a separate folder and then copy the extracted folder to the USB Drive.( Do not copy the compressed file, as the TV might not be able to recognize the format) e). Once you have completed copying the files to the USB drive, connect the USB drive to the USB jack in the TV. Make sure that the TV is switched off when you connect the USB drive and then Power On. Note: Samsung players and TV's does not have a back up feature to get the old firmware version. But there are exceptions in which we can install the old firmware

26 Samsung Blue-Ray cannot stream Netflix
reset the smart hub Press the Smart hub on the remote. Press the blue button the remote to open settings menu. Use the arrow keys to select the reset and press reset. You may asked for password press 0000. The reset of smart hub will complete. Reset in progress Done. Please check whether the issue persists. With no disc in the player press and hold the Stop button on the front of your Blue-ray player for about 8 seconds or until the front display reads 'SETUP'. 'Resetting all settings to default values...' is displayed on your TV screen as the Blue-ray player powers off and resets. Setting up internet on unit Internet is connected successfully. Initial Setup Complete retry Netflix

27 Smart Hub is downloading.
Installing Waiting on the unit Starting... Connecting to Netflix... "Starting“ Error: The smart hub is not functioning properly. The icons for the apps are not present. The names are all there, but the pictures for each icon are missing. try rebooting the unit "Starting" the smart hub. "Smart hub needs to update“ Updating 1/11 2/11 3/11 4/11 5/11 6/11 7/11 11/11 Updated

28 Starting Netflix "Loading" video Unable to load Disable the firewall on the router please contact the Netflix support as the other apps are working fine. Note: Samsung players and TV's does not have a back up feature to get the old firmware version. know the firmware version of the player With the disc tray open, press and hold the INFO button on the remote control. The System Information appears on the screen. connect the modem, router with only player without any other sharing devices and check if the issue persists.

29 Update Samsung Blue-ray Firmware
Instructions CD Method Open a Web browser and go to Samsung’s support page. Enter the model number of your player or select your model from the drop-down menu and click "Search. Select the correct firmware update for your model. Download it and save it to your desktop. Unzip the file using Win-Zip or Win-RAR and extract the .ISO file to your desktop. Insert a blank CD into your computer. Right-click on the extracted .ISO file and select the "Burn using..." option. Remove the CD from your computer and place it in the Blue-ray player. Follow the onscreen instructions to finish the process.

30 USB Method Plug a USB flash drive into your PC. Take note of the drive letter assigned to your USB drive. Open a Web browser and go to Samsung’s support page. Enter the model number of your player or select your model from the drop-down menu and click "Search.“ Select and download the firmware update to your desktop. Unzip the file using Win-Zip or Win-RAR and extract the files to your USB flash drive. In your system tray, right-click on "Safely remove hardware" to remove the flash drive. Remove the USB drive from your PC and insert it into the USB port on the back of your Blue-ray player. Follow the on-screen instructions.

31 Network Method Determine if you have a network connection on your Blue-ray player so you can install any firmware updates via this method. Make sure the network cable is plugged in and there is no DVD in the drive. Click "Menu," then highlight and select "Setup." Press the down arrow button until "System Update" is highlighted and click "Enter.“ Wait as the Blue-ray player automatically updates and installs any firmware upgrades. Tips & Warnings Updating your firmware can reset your system configuration. Once it is updated, you will likely need to enter your personal settings again. Older Blue-ray players are not upgradeable. If you are unable to play newer Blue-ray discs, you may need to purchase a new player.

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