ANNA NEMITTANAN ALLEN CROTTY TOYA DARTIS WILL OLALEYE Web 2.0 and the Emergence of Emergence

A New Version of the Web? The concept of “Web 2.0” began with a conference brainstorming session between O’Reilly and MediaLive International. Dale Dougherty, web pioneer and O’Reilly VP, noted that far from having “crashed”, the web was more important than ever, with exciting new applications and sites popping up with surprising regularity. What’s more, the companies that had survived the collapse seemed to have some things in common. Could it be that the dotcom collapse seemed marked some kind of turning point for the web, such that a call to action such as “Web 2.0” might make sense. We agreed that it did….

Companies, Organizations and Sites represented By Web 2.0 Wikipedia Social Sites like MySpace and Facebook Web-book marking Delicious Media-sharing sites YouTube and Flickr Blogging utilities, i.e Blogger and Typepad Web Search engine Google Location-based classified ad site Craigslist

Definition of Web 2.0 “Web 2.0 is the business revolution in the computer industry caused by the move to the Internet as platform, and an attempt to understand the rules for success on that new platform. Chief among those rules is this: Build applications that harness network effects to get better the more people use them.”

Three Trends Yield Better Tools 1. Free and Easy Platforms for Communication and Interaction 2. A Lack of Imposed Structure 3. Mechanisms to Let Structure Emerge

Free and Easy Platforms for Communication and Interaction s, mobile phone texting and some types of IM are channels. Alternative to a channel is called a Platform, such as every Web site, whether on intranet, extranet, or the Internet Free and easy platforms exist on the web; current popular Web 2.0 platforms like Facebook, MySpace and Blogger. Also Twitter.

A Lack of Imposed Structure Workflows Decision right Interdependencies Information

Throughout history the norm has been to use technology to impose these work structures  To define workflows, interdependencies, decision rights allocation, and information needs ERP(enterprise resource planning) CRM(customer relationship management) SCM(supply chain management)  All experienced explosive growth in the mid 90’s  By using software to define business processes

It becomes an almost unquestioned assumption that technology should impose the work structures  This is reflected in the design of groupware and KM systems. Software was originally designed to be a moment by moment accomplishment  It has become the most accomplished groupware in use

Several arguments over the use of technology in workflows came about  Whether it should be used to achieve the goal or simply organize the flow of work  Whether it is always appropriate is the key issue The greatest online encyclopedia, Wikipedia, was created based off a web program called Nupedia. This encyclopedia was created in a seven stage process

Nupedia Article assignment:  Each article was put through a content screening from whether the person was qualified for writing it to what its content really was. Lead Review  Was blind and confidential Open Review  Open for the general public to view Lead Copyediting  Once it passed open review copyeditors were asked to copyedit the article Open Copyediting  The article was set aside for a member of the public to review Final Approval and markup  The article was finally posted on Nupedia after final approval

In the fall of 2000 the creators found wikis.  Web pages read and edited by the reader On wikis users and add or delete data from a website they create  They are supported by databases which keep track of all changes. As of 2008 Wikipedia is the largest reference site in the world.  They have 2.4 million articles in English and hundreds of thousands in other languages.

Due to the advancements of web defined structures companies such as Yahoo! Don’t have to define their structure The web will do that for them!!

John Allen Paulos “The internet is the world’s largest library. It’s just that all the books are on the floor.”

Web I.O Search Engine Web I.O search engines developed by Alta Vista, Infoseek, Excite, etc. provided as alternative to Yahoo’s hierarchy. “Web Crawling” Analyzed the content of websites

Two Major Problems with Web I.O Search Engines 1. If several Web sites existed on the same topic, it was difficult to determine which was best. 2. It relied on the accuracy of the Web sites’ and pages’ own descriptions.

Google Google’s Founders: Larry Page and Sergey Brin Relied on other sites to determine how good a given site was. First Search engine to view the Web as a community rather than a collection of in individual sites

Emergent Social Software Platforms (ESSPs) SLATES:  Search  Links  Authoring  Tagging  Extensions  Signals

Enterprise 2.0 Web 2.0 has been defined as any web site that provides value through the actions of its users, and as such includes Blogs, Wikis, and other forms of collaborative or social tools.

Enterprise 2.0 Social networking capabilities can help organizations capture unstructured tacit knowledge Booz Allen Hamilton study – 2400 consumers Web 2.0 is already at critical mass, the study concludes. Businesses who don’t respond are placing themselves at risk.”

Enterprise 2.0

Advantages  Recruitment  Search Engine Optimization (SEO)  Marketing/PR  Loyalty  Reduced Cost  User Requirements/Improved Offerings  Scalability

Enterprise 2.0 Disadvantages  Security Concerns  Strategic Risk  Recurring Cost  Reliability  Lack of Control