Driving People Passion Kaisri Nuengsigkapian Chief Encouraging Officer KPMG Phoomchai Group August 30, 2010

2 กลุ่มบริษัท KPMG International เคพีเอ็มจี เป็นบริษัทที่ ให้บริการด้านวิชาชีพชั้น นำของโลก เคพีเอ็มจี มีสำนักงานใน 140 ประเทศทั่วโลก และ มีพนักงานรวมกัน มากกว่า 100,000 คน เคพีเอ็มจี ประเทศไทยมี พนักงาน 1,100 คน Amer icas Europ e, Middl e East & Africa Asia Pacifi c KPMG International

3 ด้านการ ตรวจสอบบัญชี ด้านการ ตรวจสอบบัญชี ด้านภาษี ด้านที่ปรึกษา การจัดการ และการเงิน ด้านที่ปรึกษา การจัดการ และการเงิน KPMG Phoomchai group

4 Driving People Passion Professional Firm Professional Firm Board of Shareholders CEO AuditTaxAdvisory

5 Driving People Passion CEO COO General Admin AdminITHR Knowledge Knowledge Mgt Mgt Finance & Accounting People PeoplePassion

6 Driving People Passion Stage 1 : New Company Stage 2 : Continuous Change Stage 3 : Current

7 Driving People Passion New Company AK

8 Driving People Passion New HR policy Simple HR policy Simple HR policy Go program Go program Language program Language program

9 Driving People Passion Create one Create one Alignment Alignment Challenge of communication Challenge of communication Change the culture Change the culture The Right team – Recruit new monkey The Right team – Recruit new monkey Putting customer relationship Putting customer relationship

10 Driving People Passion Consistency Repetition Consistency Repetition Passion & Enthusiasm Passion & Enthusiasm Policies & Practices Policies & Practices Alignment through compensation Alignment through compensation Recruiting & Hiring Recruiting & Hiring Track & Measure Track & Measure

11 Driving People Passion Continuing changes Continuing changes Employee survey Employee survey Client survey Client survey Predicting future Predicting future Creating momentum & keep it going Creating momentum & keep it going Empower Empower Listen to people Listen to people

12 Driving People Passion 3 reasons people don’ t move They don’ t know what to do They don’ t know what to do They don’ t know how to do They don’ t know how to do They don’t know why they should do They don’t know why they should do

13 Wherever you are tomorrow and wherever you may be a few months from now, know this you are all special no matter what other people say. You are all individually unique, wonderfully made by God. This is your identity. This is who you are. And on this basis, go out with courage to fulfil your dreams and your aspirations. Be true to yourself

14 People Passion People Passion Our passion for our people, the firm and Thailand Our passion is our commitment to making Thailand a better place through the optimisation of individual talent working in teams Changing global economy Under development of talent Generational differences Lack of competitive challenge (internal & external) Cultural divide Community needs Globalisation of KPMG Life/Work balance Goals achieved Strengths utilised Happy people Corporate Social Responsibility Exceptional Professionals Strategy 1 ReleasePotential Strategy 2 Encouraging Environment Strategy 3 A Great Place to Work People Passion Team Challenges Results

15 People Passion It’s all about developing strengths, coaching, encouraging and supporting our people as a means of maximising satisfaction and engagement Release Potential Everyone has the opportunity to fulfil opportunity to achieve their goals A positive and friendly workplace where people are important, learning is priority and effort is valued An organisation that cares for people and encourages everyone to strive for personal excellence Encouraging Environment A Great Place to Work

16 People Passion Our ‘Release Potential’ projects & deliverables Strategy Project Deliverables Deliverables ReleasePotential Everyone has the opportunity to achieve their goals Know your potential Motivating for performance Build your career Utilise strengths – know yourself / know your team! Goal Setting based on strengths and competencies Roles & responsibilities Improve your Competencies! Know your client! Know your specialisation! Create your Network! Smart Goal Managing my performance workshop Revised Dialogue POMM

17 People Passion Our ‘Encouraging Environment’ projects & deliverables Strategy Project Deliverables Deliverables Coaching model Tools and resources Measures & KPI’s Encouraging Environment An organisation that cares for people and encourages everyone to strive for personal excellence Coaching Framework Discovery Questioning GROW Model More Happy Helpers Happy Helper Networking More Coaching Workshops Coaching Goals Report ‘Critical Incident’ More people on ASEAN GO program

18 People Passion Our ‘A Great Place to Work’ projects & deliverables Strategy Project Deliverables Deliverables ‘Dialogue’ (Communication Program) Attractive Rewards & Benefits Development Opportunities A Great Place to Work A positive and friendly workplace where people are important, learning is a priority and effort is valued ‘Stop – Start – Continue’ Mom & Dad Open house Internal Communication via HHs Web board Encourage Life/Work Balance Creative & Participative Staff Programs Rewards & Benefits Benchmarking Upward Feedback Leadership Skills Program Milestone events ‘International Exposure’

19 People Passion focus for 2010/11  Everyone is a leader  Goals setting base on > Strategic goal > Strategic goal > Leadership goal > Leadership goal > Usual goal > Usual goal  Continue utilising Strengths & Passion  Upward feedback/ Critical incident  Continue coaching and encouraging environment environment

20 Presenter’s contact details Kaisri Nuengsigkapian KPMG Phoomchai Group +66 (2)