Management and Leadership Introduction to Business Chapter 7

What do Managers do? Planning Organizing Staffing Implementing Analyzing information, setting goals, making decisions, etc… Organizing Arranging the work and resources Staffing Obtaining, preparing, and paying employees Implementing Direct and lead people to accomplish the work Controlling Determines the success

Levels of Management TOP MANAGEMENT Referred to as Executives Set long-term plans Accountable for profitability and success Mostly Planning and Controlling Control of business communications Ex: CEO, President, COO, etc…

Levels of Management Mid-Management Specialists with specific responsibilities Organizing, Staffing and Implementing Coordinates their work with others managers EX: Marketing manager, Operations manager, human resources manager

Levels of Management Supervisors First level of management Responsible for the work of a group of employees Implementing plans of executives Also have non-managerial duties: Day-to-day planning Distribute resources Evaluate employees’ work

Management Style Tactical Management Strategic Management Managing a group of people is not an easy this to do. Each group is different and may be motivated in different ways. Tactical Management Strategic Management Mixed Management

Tactical Management The manager is more directive and controlling They make the major decisions and keep a close eye on workers Crisis times? New employees?

Strategic Management Experienced workers may need less “control” Involve employees in decision making Trust that employees are working towards a goal and will seek advice when necessary

Mixed Management Combined use of tactical and strategic How a manager acts may depend on the issue at hand, how experienced the workers are, working within a certain time frame or budget, etc…

Which to use??? TACTICAL Working with part-time or temps Unmotivated employees Tight time frames New tasks Employees not involved in decision-making STRATEGIC Skilled and experienced employees Routine work Employees enjoying work Improve group relations Employees want responsibility

What makes a Leader? The ability to motivate individuals and groups to accomplish important goals People are the most important resource of a business. If they are not satisfied, they will not perform to ability

Leadership Characteristics Understanding Initiative Dependability Judgment Objectivity Confidence Stability Cooperation Honesty Courage Communication Intelligence

How to be a Leader … Study leadership Participate in organizations Read books or take courses Participate in organizations Take roles in clubs, teams, etc… Practice leadership at work Take on extra duties; initiative Observe leaders See what works and what does not Work with a mentor Do a self-analysis and ask for feedback

What is Human Relations? The way people get along with each other. As a leader, why is this important to study? Self Understanding, Understanding Others, Communication, Team Building, and Developing Job Satisfaction

Human Relations Self Understanding Understanding Others Know your own strengths and weaknesses Do not be predictable or unfair Which decisions are effective and which are not Understanding Others Recognize similarities Differences can help a company Involve each person appropriately

Human Relations Communication Team Building Formal or informal Internal or external Vertical or horizontal Oral or written Must use all types Listening is part of communicating! Team Building Combined skills are stronger than individuals Does everyone always get along? Team building can be problem solving

Human Relations Job Satisfaction Jobs provide needed benefits More people are satisfied than not Why are workers unhappy? Happiness = productivity!

The impact of Influence! Influence enables a person to affect the actions of others POSITION INLFUENCE REWARD INFLUENCE EXPERT INFLUENCE IDENTITY INFLUENCE