1. Manager as Leader Chapter 7

2. What is leadership? influence The ability to influence individuals and groups to accomplish important goals.

3. What is charisma? a personal attractiveness or interestingness that enables you to influence others. a personal magic of leadership arousing special popular loyalty or enthusiasm for a public figure (as a political leader) a special magnetic charm or appeal as is the charisma of a popular actor.charisma

4. What is human relations? the way people get along with each other.

5. What are human relations skills? Self-Understanding—know your own strengths and weaknesses. Understanding others—knowing the strengths and weaknesses of others. Communications—every manager must have effective communication skills.

6. What are human relations skills? Team-Building—businesses are made of groups and teams not of individuals. Combined skills of people on a team are greater than individuals working alone. Developing job satisfaction—happy employees are good employees. Managers must make the work environment as positive as possible.

7. Leadership Characteristics Understanding Respecting the feelings and needs of others.

8. Leadership Characteristics Initiative Having the ambition and motivation to get work done without being asked.

9. Leadership Characteristics Dependability Following through on commitments.

10. Leadership Characteristics Judgment Making decisions carefully. Comes with age and often thought as wisdom.

11. Leadership Characteristics Objectivity Looking at all sides of an issue before deciding.

12. Leadership Characteristics Confidence Being willing to make decisions and take responsibility for the results. Inspire security.

13. Leadership Characteristics Stability Avoiding being too emotional or unpredictable.

14. Leadership Characteristics Cooperation Working well with others.

15. Leadership Characteristics Honesty Being ethical on their decisions and their treatment of others.

16. Leadership Characteristics Courage willing to take reasonable risks and make unpopular decisions. Chesley B. “Sully” Sullenberger

17. Leadership Characteristics Communications Able to listen, speak and write effectively.

18. Leadership Characteristics Intelligence having the knowledge needed to perform well.

19. What are the various types of influence found in organizations? position influence the ability to get others to accomplish tasks because of the position the leader holds. reward influence results from a leader’s ability to give or withhold rewards such as money, benefits, or recognition.

20. What are the various types of influence found in organizations? expert influence arises when group members recognize that the leader has special expertise in the area. Such as a great salesperson or engineer. identity influence stems from personal trust and respect members have for the leader. When the leader is well-liked and viewed to have the best interests of the group in mind members are likely to support the leader.

21. What is leadership style? The way a manager treats and directs employees. Can change based on the circumstances.

22. What is Tactical Management (Theory X)? Manager is more directive or controlling. Used in a crisis situation Working with employees who are not motivated. Working under tight time pressures. Inexperienced employees. Employees prefer not be involved in decision-making. May believe that people are basically bad and that they cannot be trusted.

23. What is Strategic Management (Theory Y)? Less directive and involve employees in the decision making process. Employees are skilled and experienced The work is routine with few new challenges Employees are doing work they enjoy The manager wants to improve group relationships Employees are willing to take responsibility for the results of their work. May believe that people are basically good and can be trusted.

24. What is Mixed Management? Effective managers use both leadership styles based on the circumstances and the types of employees being managed. Good managers recognize that they must use tactical and strategic management styles.

25. What is a labor union? An organized group of employees who negotiate with employers about issues such as wages and working conditions. Popularity of unions peaked in 1940s and 1950s when 1/3 of the US population was unionized. Now participation is less than 15%. Police firefighters, government employees, teachers, trades (plumbers, electricians, carpenters