1. Management and Leadership
CHAPTER 7
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Management and Leadership
7-1 Management
7-2 Leadership
7-3 Ethical Management
ITB

2. Define the five functions of management.
LESSON 7-1 Management
Goals
Define the five functions of management.
Describe the levels of management in businesses.
Discuss when to use the two management styles.
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3. Key Terms management planning organizing staffing implementing
controlling
management style
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4. ROLE AND WORK OF MANAGERS
Who is a manager?
What do managers do?
Planning
Organizing
Staffing
Implementing
Controlling
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5. >> C H E C K P O I N T What are the five management functions?
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6. MANAGEMENT LEVELS Top management Mid-management Supervisors
Management by others
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7. >> C H E C K P O I N T
What are the differences among the three levels of management?
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8. MANAGEMENT STYLES Tactical management Strategic management
Mixed management
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9. >> C H E C K P O I N T
How is tactical management different from strategic management?
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10. LESSON 7-2 Leadership
Goals
Describe the need for leadership skills and the characteristics of an effective leader.
Identify the human relations skills needed by managers and leaders.
Recognize four types of leadership influence.
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11. Key Terms leadership human relations influence informal influence
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12. WHAT IS A LEADER? Need for leadership Leadership characteristics
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13. Characteristics of Effective Leaders
Understanding
Initiative
Dependability
Judgment
Objectivity
Confidence
Stability
Cooperation
Honesty
Courage
Communication
Intelligence
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14. Preparing to Be a Leader
Study leadership
Participate in organizations and activities
Practice leadership at work
Observe leaders
Work with a mentor
Do a self-analysis and ask for feedback
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15. >> C H E C K P O I N T
What are several ways to develop leadership skills?
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16. IMPORTANCE OF HUMAN RELATIONS
Human relations skills
Self understanding
Understanding others
Communication
Team building
Developing job satisfaction
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17. >> C H E C K P O I N T
Why do managers and leaders need effective human relations skills?
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18. INFLUENCING PEOPLE Kinds of influence Formal and informal influence
Position influence
Reward influence
Expert influence
Identity influence
Formal and informal influence
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19. >> C H E C K P O I N T
What is the difference between formal and informal influence?
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20. LESSON 7-3 Ethical Management
Goals
Justify the need for ethical management.
Identify the role of leaders in increasing ethical behavior.
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21. Key Terms
ethical business practices
core values
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22. IMPORTANCE OF ETHICAL BEHAVIOR
Not everyone has the same belief about what is ethical and what is not ethical.
Organizations should develop a clear view of what is acceptable business behavior and what is not.
Individuals and organizations develop reputations based on their actions and the decisions they make.
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23. WHAT IS ETHICAL BEHAVIOR?
It is lawful.
It is consistent with company values and policies.
It does not harm some while benefiting others.
If the actions and results become public, it will not embarrass the company.
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24. ETHICAL MANAGEMENT
Actions and activities of the business are legal, honest, and ethical.
People and other companies treated fairly.
Work of the company improves the communities and countries in which it operates.
Company works to protect the environment and conserve natural resources.
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25. >> C H E C K P O I N T
What are the two parts of ethical behavior?
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26. INCREASING ETHICAL BEHAVIOR THROUGH LEADERSHIP
Preparing the organization
Modeling ethical behavior
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27. >> C H E C K P O I N T
What are the core values of an organization?
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