January 30, 2007 Advanced Uses of Telecommunications Infrastructure

Where Do We Go From Here? Responding to Change in the Information Economy

Today's Urgent Issues  Transportation  Sprawl  Air Pollution  Reliance on Oil  Economic Viability  Emergency Preparedness  Continuity of Operations Planning  Quality of Life

Drivers for Change  Growing congestion, pollution and sprawl  Increasing cost & time of transportation  Reliance on imported oil  Greater emphasis on security and business continuity  Globalization and shifting labor markets  Changing nature of work

Globalization and Services Economy What Cities Need To Offer to Compete  Quality of life  Competitive environment (Access to jobs and skilled workers)  Working smarter by leveraging infrastructure  Attract and retain high tech workers  Establish a knowledge worker labor pool

Winning is about...  Talent  Team  Technology  Training  Timing  Tactics

Our Economic Viability will depend on utilizing the technology we already have in new and creative ways.

Telecommunications Proximity Land Use Transportation 3 Methods of Access “Accessibility is a key ingredient of well-being and prosperity in contemporary societies.” AIR POLLUTION FROM GROUND TRANSPORTATION UN and World Bank Long Lead Times 5-7 Years Short Lead Times 1-2 Years

Evolution of IT Solutions for Remote Workers  Telework (Home Based) – Early 1970’s  Telework Centers (Modest Real Estate) – Early 1990’s  Distributed Workplace (Strategic use of Real Estate)

Distributed Workplace Distributed workplace centers are the strategic use of real estate combined with a broad range of information technologies to allow alternative, sustainable and secure workplace environments for economic and social advantage

San Antonio

San Antonio Distributed Workplace Network Concept Metro-Area Topology PSTN PBX Integrated VoIP POCKETS will engineer and coordinate connectivity from Partners and Clients to POCKETS Main-Office or other POCKETS locations. Connectivity integrates with clients main leased-line, Frame Relay or other Wide Area Network strategy. MAN and LAN options include Wireless, Ethernet or Optical links. Design for LAN/MAN/WAN connections include traffic- engineering to allow for Data, integrated Voice (VoIP) and Video Conferencing Capability. These will be as extensions of client’s services into POCKETS sites as remote office locations for clients.

Enterprise Tenant Proof of Concept TeleSuites are networked throughout a major metropolitan or statewide area

Converged Desktop Technologies

3 Locations – 1050 People 5-8 TeleSuites/ Location People /TeleSuite Seat Distributed Call Center/location Broadband LAN/WAN Voice/Data/Video Connectivity End User Systems & Software Support $6,500 – $7,500 Investment/person 3 Locations – 1050 People 5-8 TeleSuites/ Location People /TeleSuite Seat Distributed Call Center/location Broadband LAN/WAN Voice/Data/Video Connectivity End User Systems & Software Support $6,500 – $7,500 Investment/person Distributed Workplace Federal Government Federal Government Enterprise Tenant Enterprise Tenant Web Enabled Call Center State & Local Government Pilot Parameters Tech Center & Education Tech Center & Education

Work Location/Method Benefit Comparison FactorsSingle Location TeleworkDistributed Workplace Productivity011 Attraction & Retention011 Lower absenteeism011 Reduced stress011 Employee satisfaction0½1 Environmental impact0½1 Security-people, systems, data101 Time & money savings to employee0½1 Business continuity0½1 Management Oversight1½1 Family emergencies, inclement weather, work-life balance 0½1

Community Opportunities  Increase accessibility/mobility of workforce  Improve job opportunities in the community  Leverage knowledge-based workforce  Increase real estate values and broadband technology through workforce deployment

Employer Opportunities  Attract and retain the highest caliber employee  Establish an advanced infrastructure to provide security of people, systems and information  Create a deployment process to enhance emergency preparedness and continuity of operations planning (pro-active approach)  Differentiate by building a 21 st century employment environment to advance higher levels of employee productivity and performance

DISTRIBUTED WORKPLACE METROPOLITAN JOINT VENTURE PILOT INITIATIVE

Potential Partners  Federal Government  State Government  Regional Authorities  Major Area Employers  Local Organizations  Technology Providers

Current Status Proposing Public-Private Pilot Projects to Assess, Plan and Implement Distributed Workplace Potential Supporters –  Federal Government –  GSA – Innovative Workplace Practices Group  EPA - Dallas  House Committee on Government Reforms  Senate Committee on Homeland Security  State Government  TX State Energy Conservation Office

Elements of Distributed Workplace