The 21st Century Workforce Attracting and Retaining Key Talent for the Future Pierce Phillips HR Manager, Sprint Nextel 913.762.6475 (w) 913.957.9201 (m)
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Presentation on theme: "The 21st Century Workforce Attracting and Retaining Key Talent for the Future Pierce Phillips HR Manager, Sprint Nextel 913.762.6475 (w) 913.957.9201 (m)"— Presentation transcript:
The 21st Century Workforce Attracting and Retaining Key Talent for the Future Pierce Phillips HR Manager, Sprint Nextel 913.762.6475 (w) 913.957.9201 (m) Pierce.firstname.lastname@example.org
10/1508 2 Sprint Nextel has already put into place strategies for attracting and retaining top talent. –Establish a reputation in the job market as being a good employer –Develop an environment that supports teamwork –Clarify company and employee expectations –Provide recognition for talented employees –Reward for performance –Create a culture of high performance But these are just table stakes !
10/1508 3 Our future workforce has some very unique needs X Barrier Free Connected Informed Now !! Bottom line, they want to work: Where they want ! When they want ! How they want !
10/1508 4 Meeting the generational needs during talent acquisition means going to where they work, live and play Sleek/modern/engaging web site Robust job advertising Text Messaging Email Social Networking / Social Media Video Postings / Podcasts Live Chat Connected - Information Hungry - Barrier Free - NOW !! 2-way communication Where they want ! When they want ! How they want !
10/1508 5 Meeting the generational needs after talent acquisition means implementing process, culture and technology for Keeping them Connected Feeding their information hunger Knocking down barriers Making it all happen – NOW ! Connected - Information Hungry - Barrier Free - NOW !! Where they want ! When they want ! How they want !
10/1508 6 How Sprint meets the need Connected - Information Rich - Barrier Free - NOW !! Mobility Tools Knowledge Management Unified Communications Work from Anywhere Blogging So our employees can work: Where they want ! When they want ! How they want !
10/1508 7 Sprint Mobile Workforce: Globally Distributed and “Work Anywhere” Workforce Sprint Mobile Workforce
10/1508 8 Sprint Mobile Workforce Sprint Mobile Workforce Principles: Most associates ‘work anywhere’ today Increased number of “knowledge workers” Assigned spaces are under utilized Collaboration spaces in demand Leverages Sprint’s products/services Reduces real estate costs Positive employee experience/new culture Increases satisfaction and retention Reduces carbon footprint
10/1508 9 Sprint Mobile Workforce What this really means : Most associates don’t need “our” personal, dedicated, 24-hour-a-day workstation. We need a place to work that has access to individual, team, collaborative, private, on- demand workspace…
10/1508 10 Sprint Mobile Workforce Where are we working? Formal Meeting Collaboration Teaming Travel / Mobile Working in place: Predictable location Phone or email Paper-based Observed Occupancy In Dedicated Workspaces Sprint Employees are only at their workstations ~40% of the time. Average industry utilization rate for workstations is <50%.
10/1508 11 Sprint Mobile Workforce Technology – Tools at our Fingertips We use what we sell! > Hardware > WiFi enabled Laptops > Sprint EVDO Connection Card on the road > Broadband Access Services > EVDO Rev A > Sprint Extended Workplace remote access (VPN) > WiFi in the workplace > Voice and Data Services > Unified Communications > Blackberry, Mobile Phones with ActiveSync > i-Digitize Tools > Virtual Teaming tools – Live Meeting / Roundtables > FedEx / Kinko’s
10/1508 12 Sprint Mobile Workforce So what is ‘mobility,’ anyway?
10/1508 13 13 Sprint Mobile Workforce Sprint Mobile Workforce: What it is: A more collaborative workplace Increased choice and flexibility Enhanced technology Heightened sense of community Change – move to “non-dedicated” space for many Attractive financially What it isn’t: More working outside the office (already happening) Telecommuting An opportunity to shirk responsibility For everyone Change – in the way associates already work Free Victories : Increased Productivity Introduction to tools and technology Financial savings Associates embrace this as a way of life Improved Life / Work Balance
10/1508 14 Sprint Campus Consolidation Sprint Mobile Zones: Program Highlights and Successes 70+ field sites implemented to date More than 6,000 participating employees Associates from varied business units Nearly 1M SF reduction Savings in excess of $25M annually
10/1508 15 Sprint Mobile Workforce Our Experience - Sprint Mobile Zones: High Levels of Workplace Satisfaction at 180 days In addition to the satisfaction survey, EES data consistently show that WA employees have higher results across satisfaction attributes compared to all S&D exempt employees. The 5 indices are: retention, commitment, engagement, manager quality and market opportunity.
10/1508 16 Sprint Mobile Workforce Value Proposition: SMW Offers Choice and Flexibility! Greater Flexibility Greater Management Visibility and Accessibility Greater Choice Reduced reliance on Real Estate for moves Increased Collaboration Sprint Mobile Workforce gives Sprint the ability to demonstrate real-life solutions to solving business problems with the solution sets we sell to our customers. Use of Sprint products and services