1. www.workwiseuk.org © 2013 Work Wise UK David Lennan Work Wise UK www.workwiseuk.org Remote working is wise working- Transforming into the 21 st Century Workplace

2. www.workwiseuk.org © 2013 Work Wise UK Work Wise UK Assessing workplace culture and readiness for change Managing People, Process and Technology to deliver greater workplace efficiency and productivity Supporting the delivery of Smarter working through flexible and remote working practices, promoting a better work-life balance and a healthy workplace Work WiseUK helps organisations to deliver transformational change and improved performance

3. www.workwiseuk.org © 2013 Work Wise UK The Business Benefits Productivity and Competiveness Outputs & Quality Reducing Environmental Impact Developing Social Aspects Creating Transport Efficiency Key Focus is Delivering

4. www.workwiseuk.org © 2013 Work Wise UK Questions How to manage in this new flexible world ? How this impacts on your business, your customers, your organisation and your reputation? How to transform your workplace to 21 st C? How to manage the changes without loss of performance? How to manage the changes without loss of people and skill Does flexible and homeworking actually work? Can Managers change? How do you measure the changes and performance?

5. www.workwiseuk.org © 2013 Work Wise UK Workstyle driven Empowering individuals to be as flexible as their role and personality allow Segmenting based on grades, job function or location is not a route to success Fixed office Home based Occasional/nomadic homeworker Flexible in-building Nomadic Mobile Office based Home based Nomadic multiple bases Nomadic touchown Nomadic home working Ad hoc home working

6. www.workwiseuk.org A few stats 83% of people place flexibility as a key factor in accepting a job offer 68% of people want to work remotely rather than be office based every day 59% feel picking own hours is important 57% see remote working as the way forward 50% value not having to commute, reduces stress 45% believe in recruiting on talent not location From a survey by powwownow 2012 © 2013 Work Wise UK

7. www.workwiseuk.org © 2013 Work Wise UK Benefits claimed by Smarter Working Economic benefits – increase overall efficiency & productivity by: Reducing absenteeism Increasing staff retention Reduced property, heating, lighting and transport costs Enhancing staff & management skills Investment in your human capital Environmental benefits – reduce impacts & stresses by: Reduce transport congestion Decrease vehicular pollution Encourage sustainable redevelopment of regional economies Social benefits – for individuals, employers & society at large: Reducing wasted overall travel time Increasing available time for family, voluntary & leisure activities Increasing corporate and individual social responsibility

8. www.workwiseuk.org © 2013 Work Wise UK Making the right links If you have good people hang onto them Do your HR policies really link to your business strategy Do your policies really reflect your culture Do you get buy in for the future from the staff Do you really manage change/transformation How do you stay ahead of the competition The keys are:

9. www.workwiseuk.org © 2013 Work Wise UK Leadership, management and great communication Setting clear strategic intent and direction Communicating to all stakeholders Recognising and managing the risks Managing reputation Managing value We have all seen how things go wrong!!

10. www.workwiseuk.org © 2013 Work Wise UK

11. www.workwiseuk.org © 2013 Work Wise UK Drivers for change Customer focus –Increasing responsiveness 24/7 –Competition –Margins Productivity & Competiveness –People work when they are most productive - reducing dead time –Teleconference, web conference, online training etc Performance People –Work-life balance –Employer of choice –Retaining skill and experience –Developing skills Absenteeism –Work around obstacles rather than be stopped by them Corporate Social responsibility –Reduce pollution and congestion

12. www.workwiseuk.org Your Organisation: should it change? BEHAVIOUR ORGANISATIONAL AGING Bankrupt aristocracy Adolescent organisation Prime organisation Go-go organisation Stable organisation Infant organisation Aristocratic organisation Early bureaucracy Bureaucracy Bankruptcy © 2013 Work Wise UK

13. www.workwiseuk.org © 2013 Work Wise UK Introducing Transformation: key activities Clear HR strategy sets the direction Consultation and employee survey vital Managing expectations from all sides Understanding the cultural shift to behaviours & attitudes Measuring the impact on clients Effective communications Training for the new ways required Contract changes for staff

14. www.workwiseuk.org © 2013 Work Wise UK Implementation Initial Assessment and clear road map. Project /Programme Management rigour. Linking achievement of milestones to personal performance objectives. Visibly dealing with resistance appropriately. Learning to manage and measure outputs. Clear management development and training Celebrating success. A robust communication plan.

15. www.workwiseuk.org © 2013 Work Wise UK Tools to help The Work Wise Workplace plan helps to: Identify and reduce wasted employee effort Identify staff motivators Review workflow and activities Review premises usage and travel budgets & plans Analyse behavioural activities and work practices Understand your culture Evaluate your happiness factor Understand communication processes and gaps Lay clear foundations for change management plan Start to manage outputs not inputs Link Strategy to business and people planning Deal with productivity and competiveness issues

16. www.workwiseuk.org © 2013 Work Wise UK Pitfalls in changing times Fairness to all No top level commitment Organisational culture Attitudes and behaviours Management styles Measuring the wrong things Balance of people, process & technology Taking the people with you on the journey

17. www.workwiseuk.org Smarter Working 2013 and beyond Focus is on cost of the workforce Whole area of commuting is under scrutiny Rising travel costs becoming prohibitive Smart working is about mobility of work Smart working is about cost management Smart working is about delivering results © 2013 Work Wise UK

18. www.workwiseuk.org © 2013 Work Wise UK The way forward –Complex areas always changing –Keep up to date –Create opportunities from changing laws –WWUK resources available to you www.workwiseuk.org Work Wise UK provides guidance and consultancy on all aspect of organisational development, change and people management.

19. www.workwiseuk.org © 2013 Work Wise UK Thank you & questions www.workwiseuk.org david@workwiseuk.orgwww.workwiseuk.orgdavid@workwiseuk.org