Employee Attachment Nexgen

Areas What is Attachment What is Attachment How employees attach How employees attach Impact on staff retention Impact on staff retention The psychological contract The psychological contract How to create a blueprint for trust How to create a blueprint for trust

The Role of Leaders “A Leader must impact the thoughts, behaviours and performance of their people” (Robert Cooke)

Within The Corporate Arena As a leader how do you YOU ensure your staff “Attach”?

The Attachment Model RoleOrg You

What Attaches Employees to You? Character Character Attitude Attitude Capability Capability Skills Skills Knowledge Knowledge Leadership and Management skills Leadership and Management skills Status Status Mentor/Coach skills Mentor/Coach skills

What Attaches an Employee to the Role? Status Status Money Money Tasks Tasks Postioning of the role Postioning of the role Opportunity Opportunity Learning and Development opportunities Learning and Development opportunities Future prospects Future prospects

What Attaches an Employee to the Organisation? Values Values Mission Mission Industry Industry Induction Induction Culture Culture Industry Industry Success Success Induction program Induction program

Four Phases of Attachment Recruitment process Recruitment process Induction process Induction process On going Management On going Management “De- attachment” “De- attachment”

Recruitment Be real Be real Explain the mission Explain the mission Express the values Express the values Be open re management styles Be open re management styles Learning and development opportunities Learning and development opportunities Meet team members Meet team members Communication and contact through whole process Communication and contact through whole process High level communication after job offer High level communication after job offer

Induction 90 day critical period Formal induction plan Formal induction plan Mentoring Mentoring Corporate culture and values Corporate culture and values Establish a vision for the new employee Establish a vision for the new employee Create opportunities to demonstrate fairness Create opportunities to demonstrate fairness Spend as much time as you can with employee Spend as much time as you can with employee

The Psychological Contract “Psychological contracts are implicit, involving an individual's beliefs of reciprocal exchange between two parties pertaining to trust, loyalty and the well- being of all involved.” SL Rousseau

Attitude, Behaviour &Attachment In the honeymoon period, employee loyalty is manifested in the form of ATTITUDES In the honeymoon period, employee loyalty is manifested in the form of ATTITUDES Your positive attitude leads to increased attachment Your positive attitude leads to increased attachment Increased attachment leads to better employee attitudes Increased attachment leads to better employee attitudes Attitudes are expressed through behaviours - both of which significantly impact clients. Attitudes are expressed through behaviours - both of which significantly impact clients.

Ongoing Management Communicate Communicate Feedback Feedback Praise Praise Show “Care” Show “Care” Follow procedures (performance appraisals) Follow procedures (performance appraisals) Schedule “fun” Schedule “fun” Set the example Set the example Be consistent and predictable Be consistent and predictable Trustworthy Trustworthy

The Role Of Trust Trust Assured resting of the mind on the integrity, veracity, justice, friendship, or other sound principle, of another person; confidence; reliance. Webster's Revised Unabridged Dictionary, © 1996, 1998 MICRA, Inc – USA 70% of employees feel that trust and loyalty within their firms is declining 2001 – USA 70% of employees feel that trust and loyalty within their firms is declining 60% responded that they did not believe their manager was “honest, upright, and ethical”. 60% responded that they did not believe their manager was “honest, upright, and ethical”.

Creating Trust Blueprint 1. Leadership Authenticity personal passion + organisational purposepersonal passion + organisational purpose 2. Emotional Intelligence (EQ) Foster strong emotional relationships with your peopleFoster strong emotional relationships with your people 3. Climate Building Audit your climate – does fear exist in any form, is it safe to express, to innovate and to make mistakesAudit your climate – does fear exist in any form, is it safe to express, to innovate and to make mistakes 4. Walking Your Talk What evidence would your people provide to prove this of youWhat evidence would your people provide to prove this of you

Loyalty “Without loyal employees, it is extremely difficult to keep loyal customers… Frontline managers are the key players in establishing and developing trust-based working relationships (which develop into high levels of loyalty).” Terry White 2001

The Key to Loyalty Clarify your values and express them Clarify your values and express them Demonstrate trust of your people Demonstrate trust of your people Encourage people to question and challenge you without repercussion Encourage people to question and challenge you without repercussion Care about the employee first as a person then as an employee Care about the employee first as a person then as an employee Value the employee as an individual rather than as a commodity Value the employee as an individual rather than as a commodity Be honest Be honest Be willing to admit mistakes Be willing to admit mistakes Demonstrate support of and for your people Demonstrate support of and for your people Don’t just hear, listen Don’t just hear, listen Be highly visible and predictable Be highly visible and predictable

De-Attachment Lasting impression Lasting impression Resignation Resignation Exit interview Exit interview Notice period Notice period Public relations exercise Public relations exercise Remaining team Remaining team