1. Personal leadership qualities
I do stop and ask them to consider why quality matters and what are some of the consequences of poor quality healthcare

4. Self awareness Aware of your own values
Recognise and articulate their own values and principles, recognising that they may differ from other individuals and groups
Identify own strengths and limitations, the impact of their behaviour on others, and the effect of stress on their own behaviour
Identify own emotions and prejudices and understand how these can affect their judgement and behaviour
Obtain, analyse and act on feedback from a variety of sources

5. Managing your self
Manage the impact of their emotions on their behaviour
Reliable in meeting their responsibilities and commitments to high standards
Ensure plans and actions are flexible and take into account the needs and work plans of others
Plan workload and activities to fulfil work requirement and commitments without compromising own health

6. Continuing personal development
Actively seek opportunities and challenges for personal learning and development
Acknowledge mistakes and treat them as learning opportunities
Participate in continuing professional development
Change behaviour in the light of feedback and reflection

7. Act with integrity Uphold personal and professional ethics and values
Communicate effectively with individuals, appreciating their social, cultural, religious and ethnic background
Value, respect and promote equality and diversity
Take appropriate action if ethics and values are compromised

8. 10 common management and leadership mistakes http://www. mindtools
Management mistakes
Failing to Keep a To-Do List
Not Setting Personal Goals
Not Prioritizing
Failing to Manage Distractions
Procrastination
Taking on too Much
Thriving on "Busy"
Multitasking
Not Taking Breaks
Ineffectively Scheduling Tasks
Leadership mistakes
Lack of Feedback
Not Making Time for Your Team
Being Too "Hands-Off"
Being Too Friendly
Failing to Define Goals
Misunderstanding Motivation
Hurrying Recruitment
Not "Walking the Walk"
Not Delegating
Misunderstanding your role

9. Delegation
It is good leadership practice to support and develop staff by building their confidence and competence in their ability through supportive delegation

10. Delegation Disadvantages of NOT delegating Burnout Poor quality work
Holding back someone’s career by not giving them opportunities
Reduce motivation – controlling / not trusting your staff

11. What is supportive delegation
1. Determine what to delegate
Be specific
Identify and list the responsibilities that need to be assigned to others
The clearer the task is, the more likely it is that you will communicate clearly to the co-worker or employee
2. Follow up
Check on progress
Offer additional support and guidance

12. What is supportive delegation
3. Match projects to staff members
Determine which assignments would best suit each employee.
Understand the skills and knowledge of your employees
Match responsibilities to strengths
Offer assignments that people will enjoy
Show appreciation
5. Thank people

13. The most successful leaders are those who understand their staff and know how to motivate them through trust and personal development