The 9 th Annual Engagement and Retention Research Study Christopher Mulligan Chief Executive Officer Commit. Engage. Excel. Chief Executive Officer

Today’s Briefing National Business, Engagement and Retention Trends What are Organizations Doing to Drive Engagement and Retention Discover What “Best in Class” Organizations are Doing Differently Strategies and Tactics for 2013 © TalentKeepers

We are a leader in: - Award-winning engagement and retention solutions - Proven results in boosting performance, retention, service and business results We help our clients address business issues with a range of talent management strategies, tactics and tools -Employee Engagement - Employee Retention -Standard & Customized Surveys- On-boarding -Leadership Development - Research & Benchmarking -Co-worker Collaboration 3 What We Do © TalentKeepers

Select Clients we have helped to enable their employees to Commit, Engage and Excel

Results are clear… Engaged Employees Deliver Better Performance 5 Happy and Engaged Employees:  31% Higher Productivity  37% Higher Sales  3x Greater Creativity Happy and Engaged Employees:  31% Higher Productivity  37% Higher Sales  3x Greater Creativity Harvard Business Review, January 2012 People & Strategy, April 2012 Aberdeen Group, August 2012 Talent Management Magazine, December 2012 © TalentKeepers

6 TalentKeepers 2013 Engagement and Retention Trends Survey (TERTS ) Participation © TalentKeepers 618 U.S. based organizations Company Size (Employees): % 500 – % < 50038% 22 Industries Represented; top 5 are: Financial Services/Insurance Healthcare/Pharmaceutical Business Services Retail Sales Educational Services

Employment and Workplace Trends REMOVED SLIDES © TalentKeepers

National Business, Engagement and Retention Trends

Engagement vs. Disengagement

Employee Engagement Strategies A Majority Now Budget Funds and Resources to Support Engagement Initiatives in 2013

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Do you link employee engagement metrics to organizational performance and profitability?

Do you know the cost of attrition and lack of engagement for your organization?

Normal Survey Respondents

Engagement and Retention Trends What are Organizations doing to Engage and Retain their Staff? © TalentKeepers

BEST IN CLASS

33 Factors Contributing to Employee Engagement and Retention © TalentKeepers

BEST IN CLASS

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What people are saying about “communication”… “We ask our employees what’s important to them, and then LISTEN.” “Cascade communication, share the goals and information with employees…” “Communicate well, develop managers to use employee feedback to improve the workgroup.” “Communicate, engage, give middle managers more exposure and say in how to manage their staff.” © TalentKeepers

New for 2013: “Best in Class” Organizations “Best in Class” are the Top 10% of all organizations that: 1.Prioritize engagement and retention as a key strategy 2.Commit budget and resources to drive engagement and retention 3.Drive high engagement and retention of top performing employees at all levels 4.Link engagement and retention measures to business metrics 5.Regularly survey employees to gather data to guide planning 6.Require planned meetings between leaders and employees to discuss engagement, fulfillment and more © TalentKeepers

Strategies & Tactics to become “Best in Class” in 2013 © TalentKeepers

Engagement & Retention Challenges for Growing stability in the economy is raising expectations among key employee groups Organizations slow to respond risk being left short of talent in business-critical positions Emergence of Gen Y will further shape definitions of organization culture and workplace dynamics Leaders at all levels, always important to success, will be faced with greater responsibility for energizing and keeping talent and promoting a stable work environment

7 Strategies and Tactics for 2013 © TalentKeepers 1.“Size the Problem” - Calculate the cost of disengagement and attrition to build the business case for action. 2.Actively engage senior executives to drive accountability for engagement and retention in all levels of leadership. 3.Link engagement and retention metrics to business results to build sustainability and to negotiate for resources.

7 Strategies and Tactics for 2013 © TalentKeepers 4.Educate leaders on the value of engagement, their influence on their teams, and develop their engagement skills. 5.Establish Engagement Metrics. What gets measured, gets done! Hold stakeholders accountable for improving key engagement metrics just as you do sales, service and productivity metrics. 6.Target your best performers. Motivating and keeping your most productive talent strengthens your cultures, fuels team performance and ensures results. 7.Focus on High-Impact Areas. On-Boarding, Job/Career Discussions, Leadership Engagement Skills.

TAKE: 9 th Annual Talent Engagement and Retention Trends Survey Research tab->2013 Research Survey BENEFIT: Benchmark your data compared to “Best in Class,” total results, or by industry REQUEST: Our research report by giving us your business card so we can send a copy once it is released. TRIAL: One of the top programs being used in 2013 Onboarding tools, career development, succession planning, and engagement surveys BENEFIT: Start performing like a “Best in Class” organization Our Gift To You

Thank You! Questions?