BCS, The Chartered Institute for IT Mauritius 6 th November 2012

David Clarke MBE Group CEO BCS, the Chartered Institute for IT

The 5 th Wave of Computing Mobile Computing and the Cloud Do we have the skills to deliver ? 3

1. Mainframes 2. Mini Computers with Ethernet connection 3. Workstations 4. Personal Computers 4

The link between the Web and Clouds? Clouds are the Web based revolution continued to the next level 5

CONNECTIVITY The Internet provides universal - CONNECTIVITY CONTENT The Web provides ubiquitous - CONTENT 2 2 COMMUNICATION Web 2 introduces people centric - COMMUNICATION 3 3 PROCESS Clouds aim to introduce shared - PROCESS 4 4 Close Coupled Architecture of Applications Loose Coupled Cloud of Services 1 1 6

But its more than just Clouds; there are four major Technologies enabling business change 7

Mobility Any Connection Any Device Any Service Mobility Any Connection Any Device Any Service Cloud Computer Resources Apps and Services On Demand Cloud Computer Resources Apps and Services On Demand Big Data Real-Time Information And Intelligence Storage and Search Big Data Real-Time Information And Intelligence Storage and Search Social Tools Any Community Any Media Any Person Social Tools Any Community Any Media Any Person 8

And four distinct and different Enterprise Environments 9

Innovative Business Models Digital Transformation Servicing customers Front Office Revolution Computing Resource Shift Everything as a Service On Demand IaaS, PaaS, & SaaS Productivity of People Social Networking Collaboration Tablets & Smart Phones Evolution of IT Capabilities Virtualisation of Data Center Flexibility and Agility Development & Test The Digitally Transformed Enterprise Front Office Internal Back Office Internal New Markets & Revenues ExternalResourcing 10

So its both a Business Capability Revolution and IT Delivery Evolution! 11

Innovative Business Models Digital Transformation Servicing customers Front Office Revolution Computing Resource Shift Everything as a Service On Demand IaaS, PaaS, & SaaS Productivity of People Social Networking Collaboration Tablets & Smart Phones Evolution of IT Capabilities Virtualisation of Data Center Flexibility and Agility Development & Test The Digitally Transformed Enterprise Front Office Internal Back Office Internal New Markets & Revenues ExternalResourcing Business Capability Revolution IT Delivery Evolution 12

The Business Revolution is where the new focus lies; Different Technologies and Different Business Requirements 13

Back Office IT Cost reduction and process automation Front Office Market and Information value producing Application IT Security Border Customers Suppliers Partners Inside - Out Outside - In Web & Cloud Services Innovation in Business Models Market 14

Making it understandable by an Example: Servicing the Aircraft on the Ramp between flights 15

Individual synchronised predictions on plane scheduled arrival and activities with staff inside the firewall Real time operations and reactions between staff sharing information and communications Traditional IT ApplicationsCloud based Services Back Office IT Outside – In Inside – Out 16

Business Model Innovation requires new working practices; and they are human centric, not industrial or process! 17

Business Technology Unstructured Events Enterprise IT Structured by Data and Procedure Work is delivered as expected to the Worker/Manager Respond to the buyer and the market Roles and Responsibilities are clear Unable to tell who may know the answer or the names of all the people is effective To communicate to these known people and process is effective To communicate to these known people and process Social Networks are the most effective tool as they are ‘topic’ centric and therefore scale Inside – Out Back Office IT Outside – In Front Office Outside – In Front Office Skills and Capabilities In a people centric Environment driven by Human intellect and experiences 18

People and Social Networks Working in new ways Placing value in intellect Using knowledge and experience 19

The Innovation is to adopt people centric business models 20

We have a lot to understand around the broad impact … 21

YesterdayYesterdayTodayToday Centralised Organisation Resource Constrained Data Driven Transactions Closed and Secure De-personalised by ‘the system’ De-Centralised Society Unlimited Resources People Driven Interactions Open with Privacy Personalisation by ‘the crowd’ 22

How are we going to manage all of this ? 23

Do we have the skills ? 24

Questions ? 25