Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission _ 1 Cisco SMART Services Strategy And Business Value Realization Pete Davis June 18, 2013

Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission _ 2 The shift is happening Customer Success Stories Transforming Business… Starts with Smart What’s happening in the marketplace Services in changing the way IT is consumed Smart Services Why you should care? Portfolio review Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission.

120309_ 3 Shifting buying power from IT to business Buyers Solutions Customer preference for integrated solutions driven by need for simplicity Outcome Based Customers insisting on business outcome assurance and risk sharing Declining value on systems and services on their own Market Trends, Customer Expectations Consumption Models Rapid uptake of flexible consumption models and cloud based delivery Systems Leverage Customers focused on software and services to maximize value of systems Business outcomes are the priority Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission.

120309_ 4 Consumption Economics If you’re a tech company, the most dramatic effect of megatrends like cloud computing, managed services, and the rise of consumer technology won’t be felt in your company’s product line. The true disruption will be to your business model. ” “

Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission _ 5 REACTIVE MODEL Responding to problems as they arise, resulting in costly redundancies and overinvestment in constant monitoring REACTIVE Incident-Based Services PROACTIVE MODEL Relies on awareness capabilities to detect potential problems and analytical capabilities to predict damage before it occurs The Market Is Transitioning  With Smart Opportunities PROACTIVE Support Services Self Support  Field Support  Remote Support  Community Intellectual Capital  Instrumentation  Automation  Analytics “ Smart services will become increasingly important to enterprises as more and more business and IT activities move into the cloud and onto the network.” Forrester, 2012 “…automated and technology-enabled connectivity and intelligence, to more effectively deliver value…” Harvard Business Review, 2005

Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission _ 6 Cisco Is On a Journey Future Vision 3 to 5 years: “The Internet of Everything” Industry Trends 1 to 3 years Now Cisco Campaigns Data in Motion …and we want Partners to join us

Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission _ 7 Cisco + Partners – Better Together Partner Resources Partner Investment Partner Strategy Leading Practices (Process, Methodology, Tools) Leading Practices (Process, Methodology, Tools) Cisco Services (Cisco Branded Resale, Collaborative Services, Data Collection) Cisco Services (Cisco Branded Resale, Collaborative Services, Data Collection) Standardized Architectures (Smart Business Architecture) Standardized Architectures (Smart Business Architecture) INCREASED Services Sales  Profits Reduce Cost Speed to Market Reduce Risk + = Cisco-Branded Resale Services Enabled Partner Services Offers IMPROVED Differentiation Customer Satisfaction  

Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission _ 8 What Is a Cisco “Smart” Service? Services that have …which collect …which is analyzed and compared to …to provide CISCO INTELLECTUAL CAPITAL + Automated Software- Enabled Capabilities Network Diagnostic Data Actionable Insight Cisco’s Intellectual Capital +  90K+ technical documents 6M annual customer interactions 50M installed devices 25 networking innovation leadership years

Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission _ 9 Cisco Is Strategically Positioned + Support Leadership Analytics Unique Differentiation Smart Services +  Unparalleled intellectual capital 80% Automation World’s largest installed base

Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission _ 10 Evolution Toward a Full Solutions Portfolio Datacenter Custom Silicon ASICs IP NGN Borderless Networks IOS IOS Industry Solutions Business Outcomes Network Attributes  Security  QoS  Policy  Identity  Presence  Data  Intelligence  Analytics TS  Smart Services  Advanced Services Consulting Services Collaboration VXI VXI CEO CIO Cisco Services Strategy ASICS  HARDWARE  SOFTWARE  SERVICES TECHNOLOGY

Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission _ 11 Cisco-Branded ServicesCollaborative Services Smart Net Total Care  NOS with Smart Analytics  Remote Management Services  Focused Technical Services  SMARTnet with SCH Partner Support Service One Portfolio (Assurance Services)  Four Services Tiers (Reactive, Proactive, Pre-emptive, Operate)  Single SKU to customer Smart Net Total Care  NOS with Smart Analytics  Remote Management Services  Focused Technical Services  SMARTnet with SCH Partner Support Service SMARTnet with SCH Smart Care  CPS Smart Services by Market Segments Transformational Customers Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission.

120309_ 12 Smart Services Bringing the Best Together Business Relevance Install Base Analytics++++ Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission.

120309_ 13 SITUATION Need to track dynamic network of 2,400 devices (switches, routers, wireless access points) over 3 campuses and numerous labs Simplifying IT Operations RESULT Significant time and cost savings. SNTC seen as essential to inventory management SOLUTION Smart Net Total Care Simplify contract renewal process Increase inventory tracking and coverage Increase awareness of network risks “We have one place to go to see all of our equipment. We can simplify upgrades, monitor only the alerts that matter to us, and do it in just minutes. What a difference.” David Robertson Network Service Delivery Manager Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission.

120309_ 14 Questions? Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission.