1. Partner Smart Talk Series 101

2. Cisco Collaborative Professional Services
Noemi Carreno-Houshmand
Program Manager
Update date

3. Collaborative Professional Services
AGENDA
Collaborative Professional Services
Program Overview
Portfolio Offerings
Engaging with CPS

4. CISCO SERVICES TECHNICAL SERVICES ADVANCED SERVICES
Cisco Brand Resale:
SmartNet
SmartCare
Smartnet Total Care
PSS
Partner Branded / Collaboration:
CSPP
Direct (CBR)
SOW Based
AS-T
AS-F
AS-S
Cisco-Customer
Engagement
Collaborative Professional Services (CPS)
No SOW
AS-F
AS-S
Cisco-Partner
Engagement

5. Collaborative Professional Services
Develop new practice / strengthen existing capabilities
Planning, Design, & Optimization phases of Lifecycle
Support partners with projects in the commercial to mid- enterprise segments
Portfolio of professional services sold only to qualified partners
Eligible to ATP, Gold, Silver & Premier partners
Customer
Partner

6. Collaborative Professional Services
Cisco – Partner Collaboration
Cisco provides: engineering expertise, smart services innovation, best practices, proprietary methodologies
Partner provides: intellectual capital, resources, and customer knowledge
SKU based - Fixed scope / price
Orderable in CCW *
Delivered to partner remotely and virtually via Cisco NCEs/CCIEs
Project based
Invoiced upon project completion *
* Exception Knowledge Services

7. Collaborative Professional Services Portfolio Offerings
ENSURING CUSTOMER
SUCCESS
FUELING BUSINESS TRANSFORMATION
Collaborative Professional Services Portfolio Offerings 1
Guidance Services
BORDERLESS NETWORKS 2
Development Services 3
COLLABORATION
Assessment Services 4
Knowledge Services
Technologies supported in
Borderless Networks: Routing & Switching, Wireless, Security, IdentiTy Services Engine, IPV6
Collaboration: Unified Communications, Unified Messaging, Contact Center, Video
Data Center/Virtualization/Cloud: UCS, Nexus, Flexpod, Virtualization Experience Infrastructure, Cloud
New: Cloupia & SAP HANA
DATA CENTER /
VIRTUALIZATION /
CLOUD 5
Practice Accelerator Workshops
CLOUPIA
SAP HANA
BE6000 6
Deployment Services

8. PRACTICE ACCELERATORS Data Center, Virtualization, and Cloud
GUIDANCE SERVICES
GUIDANCE SERVICES
DEVELOPMENT SERVICES
ASSESSMENT SERVICE
KNOWLEDGE SERVICES
PRACTICE ACCELERATORS
Validate partner created documentation:
- High Level Designs
- Low Level Designs
- Network Implementation Plans
- Test Plans
Technical Findings document
Borderless Networks
Guidance
Services
Collaboration
Partner Benefits
Cisco’s technical validation of all your network design documents
Build in-house experience and confidence
Ensure customer satisfaction and a successful deployment
Standardize and build documentation for consistent deliverables
Borderless Network Guidance Service
Identity Services Engine Guidance Service
Unified Communications Guidance Service
Video Guidance Service
Data Center Guidance Service
Data Center, Virtualization, and Cloud
** Partner Specialization required for all guidance services **

9. PRACTICE ACCELERATORS Data Center, Virtualization, and Cloud
GUIDANCE SERVICES
DEVELOPMENT SERVICES
ASSESSMENT SERVICES
KNOWLEDGE SERVICES
PRACTICE ACCELERATORS
Deliver Designs and As-built documentation
- High Level Design
- Detailed Design
- Network Implementation Plans
- Test Plans
- Migration Plans
Borderless Networks
Development
Services
Collaboration
Partner Benefits
Partners starting a new practice/new technology – assurance project will be planned/designed successfully
Knowledge transfer / ‘Hands-on’ learning
Mitigate risk & minimize costs
Build technical design capacity
Off-load document creation from your engineers and create a professional and consistent look to your deliverables
Borderless Network Development Service
Unified Communications Development Service
Video Development Service
Data Center Development Service
Private Cloud Development Service
Data Center, Virtualization, and Cloud

10. PRACTICE ACCELERATORS Data Center, Virtualization, and Cloud
GUIDANCE SERVICES
DEVELOPMENT SERVICES
ASSESSMENT SERVICES
KNOWLEDGE SERVICES
PRACTICE ACCELERATORS
Intelligent validations and recommendations for network stability, optimization, performance & security:
- Discovery Tool
- Detailed Reports
- Review Discussion
- Actionable recommendations
Borderless Networks
Assesssment
Services
Collaboration
Routing & Switching Assessment
Router & LAN Switch multi-day Audit
Network Device Security Assessment
IPv6 Assessment
Identity Services Engine Readiness Assessment
Video Level Service Agreement Assessment
Unified Communications Assessment
Unified Messaging Assessment
Contact Center Assessment
Video Assessment
Data Center Assessment
Cloud Consumption
NEW
Partner Benefits
Reduce risk of network instability and outages
Proactively manage and assess health & stability of network
Determine if network is able to support advanced technology solutions, support expansion and increased traffic demands
Build robust BOM
Increase agility to launch network assessments with minimum investment
Increase your margins on assessments
Outsource service delivery & shorten delivery cycle
Optimize your engineering resources
Create consistent delivery methodology leveraging Cisco’s Smart tools, and best practices
Data Center, Virtualization, and Cloud

11. PRACTICE ACCELERATORS
GUIDANCE SERVICES
DEVELOPMENT SERVICES
ASSESSMENT SERVICES
KNOWLEDGE SERVICES
PRACTICE ACCELERATORS
Technical Knowledge Library
- Subscription-based experiential knowledge for Cisco solutions
- Access to proprietary knowledge portal available 24 x 7
- Accessibility via a web browser or a mobile application
- Content supports plan, build, & manage phases
Borderless Networks
Knowledge
Services
Collaboration
Partner Benefits
Refresh or maintain your engineer’s technical capabilities
Facilitate staff career development
Preparation for Cisco certifications
Access to latest practices
Experiential technical knowledge transfer
Network Infrastructure Knowledge Service
Wireless Knowledge Service
Security Knowledge Service
Collaboration Knowledge Service
Data Center Knowledge Service
Total Knowledge Library (TKL)
Data Center, Virtualization, and Cloud

12. Comprehensive Knowledge Flavors
Advanced Services Best Practices
Design and implementation guides
White papers and technical tips
Video on demand (VoD) presentations and other self-study resources
Cisco® Press titles
Available in digital format
Learnings from Solution Validation Labs
Test cases, benchmarking results, and recommendations
Case Studies from Customer Proof of Concept (CPOC) Labs
Experiential learning from CPOC Labs
IntelliShield Security feeds
Comprehensive and actionable threat and vulnerability information
CCENT/CCDA/CCNP/CCNA Security & Voice Certification
Self-Study Guides
Certification exams test-preps
NEW

13. PRACTICE ACCELERATORS
GUIDANCE SERVICES
DEVELOPMENT SERVICES
ASSESSMENT SERVICES
KNOWLEDGE SERVICES
PRACTICE ACCELERATORS
Practice Accelerator Workshops
Cisco Provides to Partner consultative workshops to enable the establishment of a new practice:
Technical Selling and Consulting
Design/Delivery Methods
Project Management
Lab/Demo
Practice
Accelerators
Partner Benefits
Minimize adoption time of a new technology
Increase solution turn-around
Reduce time to revenue
Reduce risk to entering new practice
Interaction with Cisco engineers who provide knowledge transfer based on experience, tools and methodologies
Cloud Builder Accelerator Service
Flexpod Technical Consulting Accelerator Service
Virtualization Experience Infrastructure Technical Consulting Accelerator Service
Unified Computing System Partner Lab Demonstration Accelerator Service
Data Center, Virtualization, and Cloud

14. Why CPS Alternative AS support model available to partners
Scale Professional Services
Expand Operational Efficiencies
Generate new business streams
Increase profit margins
An extension of your PS staff

15. “Cisco’s true value is in what we make possible.”
John Chambers, Chairman and CEO, Cisco

16. Thank you