Business Enabled Communications CO Line Features Business Enabled Communications

Contents Basic Concept CO Ring & DID Flow Outgoing Attributes Voice Networking H.323 Call SIP CO Call

Incoming CO Route Group (max. 72/24) Basic Concept Introduction of CO Function I (Incoming CO) Incoming CO Route Group (max. 72/24) DID (Direct in Dialing) using Digit Conversion Table DIL (Direct in Line, Ring Assignment) DISA (Direct Inward System Access) CCR (Custom Call Routing) ICLID (Incoming Call Line IDentification) Alternative Destination DIL – Ring Assgnmnet DOD – outgoing dial, 9, 801 co group Truck Access Code – 888001, co line 3

Outgoing CO Route Group (max. 72/24) CO Group Access code Basic Concept Introduction of CO Function II (Outgoing CO) Outgoing CO Route Group (max. 72/24) CO Group Access code It follows flexible numbering and 8-digit sequence of number (Max. 73/25) ARS (Alternative Route Selection) Each CO Group access code has 2 ARS and it could be serviced CO access code or CO route group AND (Automatic Network Dialing) LCR using Digit Conversion Table According to 9 class, digit converted (max.16-digit ) Alternative Destination ARS – PGM 180 ARS ON , ARS value AND – PGM 180 AND, 9 9 4

Basic Concept Digit Conversion Usage Digit Conversion LCR for Station – Digit conversion table can be assigned about each station. – LCR can be supported with Digit Conv. Table. DID for CO line – Digit conversion table can be assigned about each CO line. – Received Digits from PSTN can be converted to the internal/external Destination – LCR can be supported with transit call. Dial From Station/CO Emergency Call (PGM 258) Destination Digit Conversion Digit Convert (PGM 251~2) Digit Analysis Digit Restriction With Toll Table (PGM250) Virtual Dial Tone with Dial Tone Digit Table (PGM240) 5

Basic Concept Digit Conversion Table 9 Digit Conversion Table is provided and there are 300 index in a table Apply Type – Unconditional / Follow Day/Night/Timed / Follow LCR Time DNT/LCR Time Table Index – Time table index of System Time Table, NOT ASG-STA/CO Time Table Index Name – DID Name Apply Option – All / Station / CO line/ Disable Dialed Digit/Changed Digit : 0~9, *, #, X (X means Mask Digit) 6

CO Ring & DID Flow DID – Digit Conv.(PGM251) Normal – Ring Assign(PGM167) – DISA/CCR ICLID – ALT CO Ring Table(PGM181) Alternative Dest. – ALT Dest. (PGM169) Related to CAUSE 7

DID Service DID Service DID – Service Type : DID – Check Digit Conv. Table Digit Conversion Table – Unconditional – Follow D/N/T – Follow LCR Destination – Station (with Delay Ring) – Station Group – CCR / Drop – VMIB – ATD Call – CO Access – Page – Speed – CONF Room 8

DID Service DID Example CO Line Attribute (PGM 160) Set CO Service Type to ‘DID’ Assign Digit Conversion Table index of CO line Digit Conv. Table (PGM 251) If DID number is ‘3XXX’, it is converted to ‘1XXX’ DID number is 3500, it is converted to ‘1000’ in Day, to ‘620-Station Group’ in Night, to ‘670001-CCR 1’ inTimed DID number is 3600, it can be routed to specific station, Hunt Group, or VMIB announcement according to the Day/Time zone. PGM 251 9

Normal Service CO ring Assignment Normal – Service Type : Normal – Check Ring Mode (DNT) – Follow CO Ring Assignment Table Destination – Station (with Delay Ring) – Station Group – Announcement Table(CCR) – Announcement Table and Drop – DISA Tone – Direct VM Transfer – Networking Number – Company Directory(USA Only) – Digits Related PGM – CO Ring Assignment (PGM167) 10

Normal Service DISA/CCR Example CO Line Attribute (PGM 160) Set CO Service Type to [NORMAL] CO Ring Assignment (PGM 167) Select Service Type to [Feature] Select Service Type to [Announcement Table] 11

Normal Service Station Group Example CO Line Attribute (PGM 160) Set CO Service Type to [NORMAL] CO Ring Assignment (PGM 167) Select Service Type to [Feature] Select Service Type to [Station Group] Enter Hunt Group Number to Feature Code. 12

Practice DID with H.323 System A MPB1 IP : 10.10.10.1 STA 1XXX System B MPB1 IP : 10.10.10.2 STA 1XXX If the user seizes CO Group 2 and dials ‘2000’ in System A, make the call routed to station 1000 in System B 1) Assign an incoming/outgoing group for VOIU channel (CO 1~4) :CO Group 2 CO Line Attribute(PGM160) Service Type : DID Outgoing /Incoming CO Group : Group 2 CO Line Attribute (PGM 161) Service Mode : H.323 2) H323 Routing Setting H.323 Routing Table (PGM 360) Digit : Prefix Digit for Outgoing H.323 Call – 2 in system A, 1 in system B Dest IP Addr : IP Address for H.323 Call H.323 Incoming Attribute (PGM 362) From IP Address : IP address for Incoming H.323 Call Incoming CO Group Number : group 2 3) CO/IP Group access CO /IP Group access (PGM 150) in Station Number Data Allow group 2 Digit conversion Table 2XXX  1XXX 13

ICLID Service ICLID Routing Calling Party Incoming call can be routed according to the Calling Party number. - On System basis, calling party number is checked first (higher priority) - On DN basis, calling party number is checked again (lower priority, PGM 71 each a station) CID: 010-9703-2750 4 1 CLI matched Rerouted Destination : 3. Outside Number (1) System Base Main Office 3 PGM 262, 181 Networking 2 (2) DN Base DN: 4635 DN: 3635 DN: 2635 Called Party Rerouted Destination : 2. Networking station Rerouted Destination : 1. Internal Station 14

ICLID Service ICLID Service ICLID – Compare CLI – Check Ring Mode(DNT) – Alt Ring Table Index from ICLID Table – Follow Alternative Ring Table Destination – Assign Alt. CO Ring Table. – Station – Station Group – CCR – CCR Drop – DISA Tone Related PGM – ICLID Table (PGM262) – Alternative Ring Table (PGM181) Iclid에서 day, night, week는 왜 구분이 안되어있나 167은 되어 있음. * ICLID Service (PGM 165-Index7) 15

Alternative Service Alternative Service Destination Incoming CO Alternative service - Busy - No answer - Vacant - Transfer No Answer - Recall No Answer - DND - Out Of Service - Error Outgoing CO Alternative service - Recall No Answer - Transfer No Answer - No Answer 16

Alternative Service Incoming Alternative Service Related PGM – Incoming Call can be rerouted to Alternative Destination according to CAUSE Related PGM – Incoming Alternative Destination (PGM169) Destination – Disconnect – Attendant – CO Ring Assignment – Alternative Ring Table – Tone – Pilot Hunt – Ring – Transfer Station 17

Alternative Service Alternative CO Ring Table Related PGM – System provides additional ring table except CO ring table. – It can be programmed as Alternative Destination, Holiday Destination, ICLI Destination. Related PGM – Incoming/Outgoing Alternative Destination (PGM169, 173) – Alternative Ring Table (PGM181) 18

Outgoing Attributes CO Access Code Each CO Group Access Code allows user to access the CO group using different codes and different options. Round Last First Automatic Network Dialing Digit ‘9’ is sent after CO line seized First (Second) Alternate CO Group Access code CO Group Access code failed to find available CO line. 19

Outgoing Attributes Sending Calling Party Number Sending Caller Number (PGM 170-2) : ON 2-1) Representative CLI (based on CO Line)  CLI : Representative CLI Representative CLI Usage(PGM170-11) : ON Representative CLI (PGM170-12) : assign CLI 2-2) CLI Type - Normal  CLI : Own Code + DN Number CLI Type (PGM 170-14) : Normal Own Code (PGM170-13) : 20

Outgoing Attributes Sending Calling Party Number 2-3) CLI Type - Long CLI 1/2/3  CLI : Long CLI 1/2/3 on DN Attributes CLI Type (PGM 170-14) : Long CLI 1/2/3 Long CLI 1/2/3 (PGM135 -10/11/12) 21

Outgoing Attributes Inter Digit Timer ipLDK : fixed time (2~5 sec) After Inter Digit Timer, the voice path is automatically connected. This timer apply to LCO lines (not digital CO lines). 1st Digit 2nd Digit 3rd Digit 4th Digit 2 sec 1 2 3 4 ipLDK : fixed time (2~5 sec) 6 sec iPECS-MG : flexible time * PGM 174 22

Outgoing Attributes DTMF Sending When making outgoing CO calls, the time interval to send DTMF tones of each digit can be adjusted. This feature is useful for the Speed Dial or Redial feature 1 2 3 4 1st Digit 500 msec 2nd Digit 200 msec 3rd Digit 200 msec 4th Digit 200 msec * PGM 175 23

Outgoing Attributes Class of Service (COS) – based on STA, CO Restriction Remark COS 0 Always Restrict Each CO, STA COS 1 Always Allow COS 2 ~ COS 15 Follow Toll Restriction Table CO Call Duration Restriction – Time Restriction Basic Call time restriction can be applied differently according to the call types (Local, Long Distance, or International call) based on Tenant. Each tenant has available attributes related to Call duration restriction according to call types Restriction CO call can be restricted according to the call type. Call Type can be defined with Call Prefix Table (Local/Long/International) Call Type – No Restriction / All Call / Long + International call / international call Service after Restriction time It provides the operation when a restriction timer is expired. Operation – Single Tone / Repeat Tone / Single Tone & Drop

CO Call Duration Restriction Restriction & Service Call Duration Restriction (PGM134-F4, based on DN)-Enable/Disable Restriction - Call is restricted according to call type and call type is defined with prefix table. Normal CO Line - Call is restricted according to call type with Local/Long/International Prefix Table. Dedicated Line - Restriction or No restriction Service after Restriction time (with Call Type) Single Tone & Continue Conversation Repeat Tone & Continue Conversation Single Tone &Disconnect Timer (with Call Type) Tone Repeat Time – This is used when Service is set to Repeat Tone. Forced Disconnect Time – This is used when Service is Disconnect Conversation Call Restriction Time – Service is provided when this timer is expired.

CO Call Duration Restriction Local/Long/Int. Call Prefix Table Local Call Prefix Table If a dialed number is matched with this table, the call type is set to local call. Max 50. prefix code is provided about each tenant. a prefix code is max 4 digits. Long Call Prefix Table the call type is set to long call. International Call Prefix Table the call type is set to International call.

CO to CO service CO-to-CO Direct Transit service CO COS (PGM 177) CO to CO Call Attributes (PGM 179) DISA CO Access service Normal/DISA CO Attribute (PGM 168) 27

Recall No-Answer Destination CO Hold Recall Incoming CO Call Calling Party Station 1000 External party calls station 1000 and talks. Station 1000 holds the CO call by pressing [HOLD] button and goes on hook. External party hears ‘Normal Hold Tone (CO)’ (PGM 290 – 55) for the tone timer. If the tone timer expires, station 1000 receives a hold recall ring. If station is under No Answer Forward (Normal, Pilot Hunt, or Preset Forward), call forward no answer timer (PGM 143 - 4) is assigned. (Default is 15 sec) If call forward no answer timer expires, call goes to the forward destination. Otherwise, ‘Recall Ring (CO)’ (PGM 265 - 4) timer is assigned. If ‘Recall Ring (CO)’ timer expires, call follows “Recall No-Answer” destination of “Incoming CO Line Alternative Destination” (PGM 169) DIL – Ring Assgnmnet DOD – outgoing dial, 9, 801 co group Truck Access Code – 888001, co line Forward Destination CO HOLD Recall No-Answer Destination Hold Tone Recall Ring 28

Recall No-Answer Destination CO Hold Recall Outgoing CO Call Calling Party Station 1000 Station 1000 calls external party and talks. Station 1000 holds the CO call by pressing [HOLD] button and goes on hook. External party hears ‘Normal Hold Tone (CO)’ (PGM 290 – 55) for the tone timer. If the tone timer expires, station 1000 receives a hold recall ring. If station is under No Answer Forward (Normal, Pilot Hunt, or Preset Forward), call forward no answer timer (PGM 143 - 4) is assigned. (Default is 15 sec) If call forward no answer timer expires, call goes to the forward destination. Otherwise, ‘Recall Ring (CO)’ (PGM 265 - 4) timer is assigned. If ‘Recall Ring (CO)’ timer expires, call follows “Recall No-Answer” destination of “Outgoing CO Line Alternative Destination” (PGM 173) DIL – Ring Assgnmnet DOD – outgoing dial, 9, 801 co group Truck Access Code – 888001, co line Forward Destination CO HOLD Recall No-Answer Destination Hold Tone Recall Ring 29

Recall No-Answer Destination CO Transfer Recall Incoming CO Call Station 2000 Calling Party Station 1000 External party calls station 1000 and talks. Station 1000 transfer the CO call to station 2000 and goes on hook. External party hears ring-back tone. Station 2000 rings for the duration of ‘Transfer Call Ring (CO)’ (PGM 265 – 8). If the ring timer expires, station 1000 receives a transfer recall ring. If station is under No Answer Forward (Normal, Pilot Hunt, or Preset Forward), call forward no answer timer (PGM 143 - 4) is assigned. (Default is 15 sec) If call forward no answer timer expires, call goes to the forward destination. Otherwise, ‘Recall Ring (CO)’ (PGM 265 - 4) timer is assigned. If ‘Recall Ring (CO)’ timer expires, call follows “Recall No-Answer” destination of “Incoming CO Line Alternative Destination” (PGM 169) DIL – Ring Assgnmnet DOD – outgoing dial, 9, 801 co group Truck Access Code – 888001, co line Forward Destination CO TRANSFER Recall No-Answer Destination Transfer Ring Recall Ring 30

Recall No-Answer Destination CO Transfer Recall Outgoing CO Call Station 2000 Calling Party Station 1000 External party calls station 1000 and talks. Station 1000 transfer the CO call to station 2000 and goes on hook. External party hears ring-back tone. Station 2000 rings for the duration of ‘Transfer Call Ring (CO)’ (PGM 265 – 8). If the ring timer expires, station 1000 receives a transfer recall ring. If station is under No Answer Forward (Normal, Pilot Hunt, or Preset Forward), call forward no answer timer (PGM 143 - 4) is assigned. (Default is 15 sec) If call forward no answer timer expires, call goes to the forward destination. Otherwise, ‘Recall Ring (CO)’ (PGM 265 - 4) timer is assigned. If ‘Recall Ring (CO)’ timer expires, call follows “Recall No-Answer” destination of “Outgoing CO Line Alternative Destination” (PGM 173) DIL – Ring Assgnmnet DOD – outgoing dial, 9, 801 co group Truck Access Code – 888001, co line Forward Destination CO TRANSFER Recall No-Answer Destination Transfer Ring Recall Ring 31

Voice Networking IP Networking Solution Internet 32 Office B Office A Router iPECS Office B iPECS-MG 300/100 Router Internet BLF Manager Office A Router ipLDK Office C 32

Voice Networking Voice Networking Function Basic Call (Net Station Call) Transit In/Out Net Line Identification Net Name Identification Net 3rd Party Conference Net Call Transfer By Reroute Net Call Completion (Call Back) Net Call Offer Net Call Intrusion Net Call Forward (register/cancel/service) Net Do Not Disturb Net Message Wait Indication (MWI) Centralized VMS (Voice Mail system) Centralized ATD Service (CAS) 33

Voice Networking Basic Call System A MPB1 IP : 192.168.10.1 STA 1XXX System B MPB1 IP : 192.168.10.2 STA 2XXX Assign Numbering Plan for Remote System (System B) System Numbering Plan(PGM111) : Assign remote number (Prefix 2, Digit3) CO Group Assign for Networking Call CO Line Attribute(PGM160) Service Type : DID for incoming call Outgoing /Incoming CO Group for Voice Networking : Group 3 CO Line Attribute (PGM 161) Service Mode : H450/QSIG(E1) 3) NET Enable Networking Attr (PGM 320) Net Enable : ON CNIP/CONP : ON 34

Voice Networking Basic Call System A MPB1 IP : 192.168.10.1 STA 1XXX System B MPB1 IP : 192.168.10.2 STA 2XXX 4) Assign Networking Numbering Plan for Remote System Networking Numbering(PGM321-1) : Assign own system number (e.g. 1999) An unused number from station range (1XXX=1000~1999) To be easy, choose the last number from station range Networking Numbering(PGM321-2) : Assign remote system number Numbering Plan Type : NET Numbering Plan Code (2XXX, X : 0~9) Outgoing CO Group No : 03 CPN : MPB IP address for remote system Programming for System B is the same as above. Related additional ADMIN IP Address Plan (108) VOIB Board Attributes (305) H.323 Call Attributes (361) 35

Practice Basic call Assign Numbering Plan for Remote System (System B) System A MPB1 IP : 10.10.10.1 STA 1000~1099 System B MPB1 IP : 10.10.10.2 STA 1100~1199 Assign Numbering Plan for Remote System (System B) System Numbering Plan(PGM111) : CO Group Assign for Networking Call CO Line Attribute(PGM160) Service Type : DID Outgoing /Incoming CO Group for Voice Networking CO Line Attribute (PGM 161) Service Mode : H450/QSIG(E1) Assign Networking Numbering Plan for Remote System Networking Numbering(PGM321-2) : Assign remote system number Numbering Plan Type : NET Numbering Plan Code (10XX or 11XX) Outgoing CO Group No CPN : MPB IP address for remote system 36

Voice Networking Transit Out Call PSTN or ISDN SYSTEM A MPB1 IP : 192.168.10.1 STA 1XXX Transit code : 4 System B MPB1 IP : 192.168.10.2 STA 2XXX PSTN Code 801 SYSTEM A Assign Numbering Plan for Transit out code System Numbering Plan(PGM111) : Assign Transit out number (Prefix 4, Digit0) Assign Networking Numbering Plan for Transit out code Networking Numbering(PGM321-3) : Assign transit out number Numbering Plan Type : Transit Out Numbering Plan Code : 4 Outgoing CO Group No : 03 AND Digit : 801 (CO Grp Access code for System B) Digit Repeat : On (To send AND Digit) CPN : MPB IP address for remote system 37

Voice Networking Transit Out Call PSTN or ISDN SYSTEM B System A MPB1 IP : 192.168.10.1 STA 1XXX Transit code : 4 System B MPB1 IP : 192.168.10.2 STA 2XXX PSTN Code 801 SYSTEM B CO Group Access code CO Group Access code Attr(PGM180) : Set CO Group Access code (801) CO COS CO COS (PGM177) Assign COS : COS 1 about incoming IP CO line. CO to CO Call Attributes CO to CO Attributes (PGM179) Incoming CO Group – IP CO Line Group Outgoing CO Group – PSTN CO Group Incoming/Outgoing Direct : Enable 38

Voice Networking Centralized Voice Mail SYSTEM A SYSTEM B MPB1 IP : 192.168.10.1 STA 1XXX System B MPB1 IP : 192.168.10.2 STA 2XXX Station Group : 2620 (Voice Mail Group) SYSTEM A Assign Networking Numbering Plan for Remote System Networking Numbering(PGM321-2) : Assign remote system number Numbering Plan Type : NET Numbering Plan Code (2XXX, X : 0~9) Outgoing CO Group No : 03 CPN : MPB IP address for remote system SYSTEM B Assign Station Group as Voice Mail Group (PGM200) Change numbering plan of voice mail group for remote system Station Group Number (PGM 115) Change 620  2620 (match it with 2XXX for net numbering paln in System A 39

Voice Networking BLF & DECT Mobility Net BLF Programming DECT Mobility System A MPB1 IP : 192.168.10.1 STA 1XXX System B MPB1 IP : 192.168.10.2 STA 2XXX BLF Server IP : 192.168.123.112 Net BLF Programming BLF Usage (PGM320)  ON BLF Server IP Address and Port Setting (PGM320) TCP Port / UDP Port BLF Manager IP Address : 192.168.123.112 DECT Mobility BLF Destination System IP Address/Port (PGM321) BLF Destination System IP address : 192.168.10.2/1 in system A/B BLF Destination System Port : 9000 in System A/B 40

H.323 Call Direct Call 1) CO Group Assign for H.323 Call MPB1 IP : 192.168.123.117 STA 2XXX 1) CO Group Assign for H.323 Call CO Line Attribute(PGM160) Service Type : DID for incoming call Outgoing /Incoming CO Group for Voice Networking : Group 3 CO Line Attribute (PGM 161) Service Mode : H.323 2) H323 Routing Setting H.323 Routing Table (PGM 360) Digit : Prefix Digit for Outgoing H.323 Call – 2 Dest IP Addr : IP Address for H.323 Call Max. 50 Index for each CO Group. H.323 Incoming Attribute (PGM 362) From IP Address : IP address for Incoming H.323 Call Incoming CO Group Number : Group No for From IP. Max 50 Index for a system 41

SIP CO Call SIP Solution Internet 42 Office B Office A SIP Phone Router iPECS Office B iPECS-MG 300/100 Router Internet Office A SIP Phone Router ipLDK Office C SIP Server 42

SIP CO Call SIP CO Call CO Line Attribute (PGM 160, 161) MPB IP : 192.168.10.1 STA 1XXX SIP Server IP : 61.41.106.116 CO Line Attribute (PGM 160, 161) SIP CO Basic Registration SIP CO Additional Registration (system reset) SIP CO Codec SIP CO User Id 43