© Loyalist Certification Services, 2009 Certified Process Design Engineer (CPDE) ®

2 © Loyalist Certification Services, 2009 CPDE….I’ve Heard of That !  What is CPDE?  What are the goals of the CPDE?  What will I learn?  Do I qualify to take the course?  What are the benefits of attending CPDE?  Who is the Accrediting Agency?  Questions?

3 © Loyalist Certification Services, 2009 What is CPDE? This is a 5 day interactive course with a 90 minute certification exam on the last day of the class Certified Process Design Engineer (CPDE) ® is a freestanding certification course. It is a complimentary course that supports organizations involved in ITSM.

4 © Loyalist Certification Services, 2009 What are the Goals of the Class?  Understanding process frameworks, standards and maturity models  Learning about process elements, models, usage and deliverables  Gathering and analyzing process requirements  Understanding the critical differences between developing, re-engineering and improving processes

5 © Loyalist Certification Services, 2009 And….  Studying the importance of roles, responsibilities and functions  Developing a process definition document  Learning flowcharting techniques  Using automation within processes  Troubleshooting and improving processes  Developing meaningful metrics and converting data into usable information  Understanding the concepts of organizational change management

6 © Loyalist Certification Services, 2009 Results?  Contribute to an effective and measurable process improvement program within your organization  Proudly wear your CPDE lapel pin!

7 © Loyalist Certification Services, 2009 Course Structure and Bibliography  Holistic – reflects all aspects of process design and improvement  People, processes, technology and information  Framework neutral – supports the adoption and integration of multiple frameworks and standards  Highly interactive – includes practical hands- on assignments that reinforce the course material Derived from a comprehensive library of resources, best practices and years of experience.

8 © Loyalist Certification Services, 2009 CPDE Courseware  Learner Manual  Course textbook  Assignments  Study aids  Glossary  Sample exam  Sample documents  Additional Sources of Information  Sample Documents  Process Definition Document  Document Control Sheet  High Level Implementation Plan  Key Performance Indicators  Communication Plan  Training Plan

9 © Loyalist Certification Services, 2009 Do I Qualify for the Course? Do you ….  Have a Foundation-level certificate in IT service management (ITIL, COBIT, ISO/IEC 20000, MOF)?  Have a project management background and want to understand process design and management techniques?  Require a deep understanding of process assessment, design, implementation, integration and management techniques?  Work in an organization that has adopted one or more IT service management or quality management frameworks or standards and want to understand how to use them as part of a continual improvement program?  Wish to enhance the role-based capabilities in activities such as organizational change management or the selection of process enabling technologies?

10 © Loyalist Certification Services, 2009 CPDE Attendees are….  IT professionals  Process owners  Process managers  Process champions  Process stakeholders  Business managers  Business process owners Organizations can certify key individuals or entire process improvement teams.

11 © Loyalist Certification Services, 2009 CPDE Benefits Company  IT and business become better aligned  Integration tools for collaboration of various quality initiatives  Engaged, informed employees  CPDE Certified staff members add value & enhance ROI Individual  Certified professional capable of integrating multiple frameworks in a cost-effective way  Immediately usable skills, tools and techniques  Processes and metrics tied to business goals CPDE fills a market gap between what to do, and how to do it.

12 © Loyalist Certification Services, 2009  Industry & internal recognition and credibility  Ability to leverage ROI from the adoption of best practices  Influence the efficient adoption of best practices on an organizational level  Learn a practical, step-by-step approach to designing and implementing IT service management processes  Acquire skills: requirements definition, project management, facilitation, technical writing, process mapping, statistical analysis  Obtain and evaluate sample documents, plans and templates CPDE Certification

13 © Loyalist Certification Services, 2009 What about the CPDE Exam?

14 © Loyalist Certification Services, 2009 The CPDE Exam  Accredited by Loyalist (LCS)  26 multiple choice questions  10 general – 2 marks  16 complex, scenario-based  5 marks  90 minutes  65% to pass  Successful candidates receive certification 4-6 weeks later in the mail

15 © Loyalist Certification Services, 2009 Who is the Accreditation Agency?  Loyalist Certification Services (LCS) is one of the premier Accreditation and Examination Institutes of IT Service Management. Since 2001 LCS has processed tens of thousands of exams worldwide and is known for providing outstanding services.  LCS is a proud and dedicated,neutral source of accurate information dedicated to maintaining the integrity of the exam process on behalf of our training partners and APMG, the official Administrator of the OGC.

16 © Loyalist Certification Services, 2009 Need more information? LCS: