Service Measurement – SPMS PO Box Up Time Measurement at Delivery Units Presented by: Kathy Ainsworth Vice President, Retail Operations and Jordan Small Vice President, Delivery Operations Friday, December 5, 2008

Service Measurement – SPMS PO Box Up Time Service Measurement Post Office Box Up Time Presented by Kathy Ainsworth Vice President, Retail Operations

Service Measurement – SPMS PO Box Up Time  What is SPMS?  SPMS Access  Scanning  Reports  On Time Scanning Performance Agenda

Service Measurement – SPMS PO Box Up Time  Scan Point Management System (SPMS) Application  Internal measurement system Utilizes scanning technology Helps to ensure timely availability of the mail by the posted “up-time”

Service Measurement – SPMS PO Box Up Time  A barcoded placard is placed in the PO Box Section and scanned after the distribution of PO Box mail is complete

Service Measurement – SPMS PO Box Up Time  “Up-Time” is the time of day customers may expect to collect the mail that is committed for that day from their PO Box Committed mail includes - First Class - Periodicals - Standard - Packages

Service Measurement – SPMS PO Box Up Time SPMS Access

Service Measurement – SPMS PO Box Up Time SPMS Welcome Screen

Service Measurement – SPMS PO Box Up Time SPMS Navigation Use the links across the top of the page to navigate to the Facility Box Data screen, Reports screen, or to exit the application

Service Measurement – SPMS PO Box Up Time Facility Box Section Data Screen

Service Measurement – SPMS PO Box Up Time Scanning

Service Measurement – SPMS PO Box Up Time IMDAS Scanner Setup  Follow standard IMDAS setup procedures for In-Office User Enter the facility ZIP Code Enter route ID 00  At the In-Office main menu Select Scan Barcode

Service Measurement – SPMS PO Box Up Time  Scan the barcode on the PO Box Section Placard  Cradle scanner to transmit data Scanning the Barcode

Service Measurement – SPMS PO Box Up Time Reports

Service Measurement – SPMS PO Box Up Time Reports Menu – Delivery Units

Service Measurement – SPMS PO Box Up Time Box Up-Time Report: Detail Level

Service Measurement – SPMS PO Box Up Time Box Up-Time Report: Summary Level

Service Measurement – SPMS PO Box Up Time Reports Menu – District Coordinator There are four types of reports available to the District Coordinator. Exception Report by Facility ZIP Code Box Up Time Report by Facility ZIP Code Up Time Schedule Summary Reports

Service Measurement – SPMS PO Box Up Time Exception Report

Service Measurement – SPMS PO Box Up Time Daily Box Up-Time Report - Summary Report Details by Status Total Box Scans On-Time Early Late Missed On-Time Measurement Sum of On-Time + Early

Service Measurement – SPMS PO Box Up Time Daily Box Up-Time Report: Total Box Scans

Service Measurement – SPMS PO Box Up Time Weekly Box Up-Time Summary Report: Total Box Scans

Service Measurement – SPMS PO Box Up Time Box Up-Time Schedule Report by ZIP Code

Service Measurement – SPMS PO Box Up Time Weekly Summary Report

Service Measurement – SPMS PO Box Up Time Quarterly Summary Report

Service Measurement – SPMS PO Box Up Time National Special Service Index  Electronic Information Services  PO Box Service  Other Services 54% 35% 11% 90% Target for % On Time – Box Up Time

Service Measurement – SPMS PO Box Up Time PO Box Up-Time Scans Performance “ON-TIME SCANS”

Service Measurement – SPMS PO Box Up Time ON TIME & EARLY SCANS FY09 WEEK 1 - 9

Service Measurement – SPMS PO Box Up Time

Service Measurement – SPMS PO Box Up Time Presented by Jordan Small Vice President, Delivery Operations Service Measurement Saturation Mail Scanning

Service Measurement – SPMS PO Box Up Time Service Measurement Delivery Unit Saturation Scanning Saturation Mail  Start the Clock Clerks will Scan “Arrival at Unit” Saturation Mail Barcode Sheet  Stop the Clock Carrier and PO Box clerks to Scan Saturation Mail Barcode Sheet to Indicate “Delivered” Carrier Scan Indicates Last Day of Delivery for Mailing

Service Measurement – SPMS PO Box Up Time Service Measurement Delivery Unit Saturation Scanning Participating Saturation Mailers RED PLUM PENNYSAVER

Service Measurement – SPMS PO Box Up Time Service Measurement Delivery Unit Saturation Scanning Note: Box Section clerk will also scan a saturation mail barcode sheet once all saturation mail has been placed into the PO boxes

Service Measurement – SPMS PO Box Up Time Service Measurement Delivery Unit Saturation Scanning Saturation Mail Performance Measurement Website Saturation Mail Performance Measurement Website

Service Measurement – SPMS PO Box Up Time Service Measurement Delivery Unit Saturation Scanning Status Update  Scanning tests show that IMDAS data collection is working 3,000 scans daily recorded from test sites  IMDAS software download at 82 % complete Projected to exceed 98% by December 8  Compliance reporting for saturation mail will be available beginning the week of December 8  Service measurement for saturation mail will begin January  Service measurement for CRRT bundles

Service Measurement – SPMS PO Box Up Time Service Measurement Delivery Unit Saturation Scanning Next Steps  National deployment of saturation scanning week of December 8-12 Ensure IMD software is uploaded Begin monitoring compliance reports to ensure scanning procedures are being followed  Ensure communication/SOP’s are cascaded to delivery units

Service Measurement – SPMS PO Box Up Time Question Time

Service Measurement – SPMS PO Box Up Time Send your questions and suggestions to this account. WE WANT TO HEAR FROM YOU!

Service Measurement – SPMS PO Box Up Time Next Webinar will be on Friday, December 19 at 11:00 a.m. ET BMEU Process ̶ presented by: Pritha Mehra Vice President, Business Mail Entry & Payment Technologies and Laurie Timmons Manager, Customer Relations, Northeast Area Have a good weekend!

Service Measurement – SPMS PO Box Up Time “Marathon Love” Television Premiere This hour-long inspirational special follows the tragedy-to-triumph fairy tale of Jamie Parks, a letter carrier from Lansing, IL, and his wife, Lynn. Discovery Health Channel Sunday, December 14 8:00 p.m. ET