WELCOME TO THE BUSINESS SCHOOL BRIEFING School Briefing 26 November Chaired by Robin Mason

 Welcome and speed updates  Staff survey  Talk from Wellbeing Agenda

Welcome Professional Service:  Alison Champernowne – Admissions Assistant  Lily Cheng – Finance Administrator  Siobhan White – Head of Finance

University of Exeter Employee Engagement Survey Highlights 2014 Business School 4

Executive Summary There are 7 themed areas of strength for the University - roles and responsibility - job satisfaction - work environment - line management - equality and diversity - quality of service and culture - appraisal and 3 areas for improvement for the University - managing change - workload - staff involvement/communication 5

Results show that overall staff are positive about the University of Exeter – 88% say it is a good place to work – 86% feel proud to work for the University – 89% feel the University delivers good quality service to students/service users In comparison with 2012 – higher response rate (75% up from 55%) – positive improvements (appraisals, voicing opinions, fewer approvals, reduced feelings of discrimination) – deteriorations (not seen positive changes in last 12 months, SMT leading and managing well, job security, thinking about leaving, recommending University as place to work, feeling proud) Executive Summary 6

Presentation Contents – Response rates – Results by area of work Areas of strength – based on most positive perceptions Areas for improvement – based on most negative perceptions Largest changes since 2012 Results for local questions How results compare to University 7

Area of Work Response Rates “ The University provided CAPITA with an assigned College or Service for each member of staff. In the survey, staff were asked to select their College or Service but it was not mandatory to do so. As a result we can see a higher than 100% response rate which is due to some staff having more than one job role/ associations based on local considerations. This is not unusual where staff may work across different work areas or operate matrix management.” 8

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74% say generally more could be done to help staff prepare for and cope with change (Exeter 75%) 66% feel that too many approvals are needed for routine decisions (Exeter 59%) 48% say University’s SMT do not listen to and respond to the views of staff (Exeter 43%) Three Key Areas for Improvement 14

QuestionBusiness School 2014 Agree % Business School 2012 Agree % Difference Q2.6 I find my workload too much and I am struggling to cope 38%56%-18% Q7.8 I am unable to handle the conflicting demands on my time at work 26%38%-12% Q2.8 I feel too many approvals are needed for routine decisions 66%78%-12% Biggest Changes since Question Business School 2014 Agree % Business School 2012 Agree % Difference Q11.3 I have seen some positive changes in the last 12 months 35%80%-55% Q5.1 The University’s Senior Management Team manage and lead the University well 53%68%-15% Q4.4 Would you recommend the University to a friend as a place to work? (based on ‘Yes’ responses) 65%74%-9%

Facilities/environment - 34 respondents Job satisfaction – 26 respondents Relationships/co-operation – 18 respondents Comments about what is good about working for the University 16

Senior management – 24 respondents Feeling more valued/supported – 24 respondents Communication – 16 respondents Comments on what could improved 17

81% feel inspired to do their best work every day 82% say their team leader/line manager is available when needed 73% say they receive information in a timely way 73% feel there are adequate opportunities to raise points of concern 46% think things will improve in the next 12 months Local Business School Questions 18

Comparisons with University results 19 2 scores 10% or more worse than University score – Knowing how to report accidents/incidents – Seen positive changes in last 12 months 14 scores 5% or more worse than University score – Feeling fairly paid/satisfied with current role & responsibility – People helping each other out/approvals needed/appraisal useful – Quality of service to students/service users – SMT manage & lead well/kept informed/communication effective – Strained work relationships – Feedback on ideas/recent changes explained well 2 scores 10% or more better than University score – Handle conflicting demands/regular breaks Business School Academics are less positive

What’s Next…?  Present your results, with the supporting report  Ask for thoughts on both the areas of strength and areas to improve  Capture any ideas for action  Take this to the action planning workshop on 5 Dec  The outputs of the workshop will be collated in a “Positive Steps 2014” document

Outputs of your action planning workshop will be captured in a “Positive Steps 2014” document This document will allow - a consistent view of all the strengths, areas of improvement and action plan for all Colleges and Services - an easy way for you to track and communicate your actions and progress

Wellbeing