Strategic Planning for EEO & HR Offices Dinah Cohen CAP Director Derek Shields CAP Program Manager EEOC Executive Leadership Conference – May 3-5, 2011

Real Solutions for Real Needs Provides a world class strategy Encourages a common vision and common language Promotes teamwork and rewards success Combines aggressive goals with a method and a set of tools Requires the application of tools throughout entire lifecycle of a product or service Produces knowledge for improved cycle time, reduced problems, and lower costs Strategic Planning Based on Lean Six Sigma

Real Solutions for Real Needs Strategic Planning for EEO & HR Offices Mission, Vision, Values Vision Values Create Work Group Champion Evaluate Current Needs Measurable Outcomes Increase diversity and inclusion Employer of choice Important cultural factors Staff, HR, EEO, FECA, Mgrs, Budget, Train Senior Official SWOT, Survey customers, Re-new focus Improved ability to meet agency objectives and customer expectations

Real Solutions for Real Needs Strategic Planning for EEO & HR Offices Overarching Goal Key Objectives Strategies Supporting Project Plans with Detailed Actions, Schedules Representing the face of America Training and Development Recruitment and Placement Promotion and Retention Reasonable Accommodation Reporting

Real Solutions for Real Needs Institute a paradigm shift Evaluate your agency’s status Research areas for improvement Develop specific goals, objectives and strategies for implementation Implement your agency’s plan Report on the outcomes Change Management

Real Solutions for Real Needs Control the Change before the Change Controls You! President’s Memorandum on Improving the Federal Recruitment and Hiring Process Executive Order 13548: Disability Employment Executive Order 13518: Veterans Employment Executive Order 13562: Students and Recent Graduates Protecting Our Workers and Ensuring Reemployment (POWER) Initiative Telework Enhancement Act of 2010

Real Solutions for Real Needs “Culture eats strategy for breakfast.”

Real Solutions for Real Needs Change Management Institute a paradigm shift Evaluate your agency’s status Research areas for improvement Develop specific goals, objectives, and strategies for implementation Implement your agency’s plan Report on the outcomes

Real Solutions for Real Needs Evaluate Your Agency’s Status Essential Elements of Federal Employment Demonstrated commitment from agency leadership Integration of EEO into the agency’s strategic mission Management and program accountability Proactive prevention of unlawful discrimination Efficiency Responsiveness and legal compliance How does research/data impact the employment lifecycle phases? Recruitment and Placement: Diversity, Discrimination Cases Promotion and Retention: Workers’ Compensation Costs What innovations are helping improve outcomes? Information technology Training Reasonable accommodation

Real Solutions for Real Needs Evaluate Your Agency’s Status CAP Sample: Agency Disability Employment Profile

Real Solutions for Real Needs Change Management Institute a paradigm shift Evaluate your agency’s status Research areas for improvement Develop specific goals, objectives, and strategies for implementation Implement your agency’s plan Report on the outcomes

Real Solutions for Real Needs Overarching Goal Employer of Choice Perhaps no words are heard more often in the discussion of domestic policy today than transparency and accountability.

Real Solutions for Real Needs Become better managers and leaders by learning new skills and techniques Increase interagency collaboration Increase knowledge of diversity and inclusion trends Attend leadership training Focus on reaching agency managers on the do’s and don’ts of disability employment issues Increase senior level managers’ participation Improve networking to expand universe Objective - Training and Development

Real Solutions for Real Needs Increase awareness of the challenge internally Increase access to candidates Increase manager understanding of how to use hiring authorities Veterans Appointment Authorities Schedule A Establish a better reputation as an employer of choice via special emphasis programs Work with public affairs and communications departments to reach market segments Objective - Recruitment and Placement

Real Solutions for Real Needs Objective - Recruitment and Placement X CAP Sample: Agency Disability Employment Profile X X X

Real Solutions for Real Needs Training Increase training programs focused on diversity and inclusion Increase diversity, including people with disabilities, in upward mobility programs Reduce Workers’ Compensation costs POWER Initiative: Increase Telework participation OPM/GSA Site: Get health and safety staff involved Objective - Promotion and Retention

Real Solutions for Real Needs Review and update reasonable accommodations guidance Advertise reasonable accommodation information and process Check your reasonable accommodation resources Review the usage of reasonable accommodations Job Accommodation Network Computer/Electronic Accommodations Program Objective - Reasonable Accommodations

Real Solutions for Real Needs Objective - Reasonable Accommodations CAP was established in 1990 as DoD’s centrally funded program to provide accommodations Expanded by Congress in 2000 to support other Federal agencies Partnerships with 68 Federal agencies Over 100,000 accommodations CAP Mission To provide assistive technology and accommodations to ensure people with disabilities and wounded service members have equal access to the information environment and opportunities in the Department of Defense and throughout the Federal government

Real Solutions for Real Needs Change Management Institute a paradigm shift Evaluate your agency’s status Research areas for improvement Develop specific goals, objectives, and strategies for implementation Implement your agency’s plan Report on the outcomes

Real Solutions for Real Needs Produce the Deliverable

Real Solutions for Real Needs Manage Forward with the Plan Send to management Post online – transparency Quality Assurance Plan Documented process Quarterly reviews –Relevance? –Course adjustments? –Budget re-alignments?

Real Solutions for Real Needs Producing Indicators

Real Solutions for Real Needs Change Management Institute a paradigm shift Evaluate your agency’s status Research areas for improvement Develop specific goals, objectives, and strategies for implementation Implement your agency’s plan Report on the outcomes

Real Solutions for Real Needs Objective: Reporting Report on the agency’s successes in meeting the performance targets and numerical goals Report on the agency’s successes in the areas of: Training and Development Recruitment and Placement Promotion and Retention Reasonable Accommodation Report on specific initiatives People with disabilities and disabled veterans Green programs Define goals and new initiatives for upcoming year

Real Solutions for Real Needs Strategy: Reporting

Real Solutions for Real Needs Change Management If you cannot express what you know in numbers, you don’t know much about it; If you don’t know much about it; then you can’t control it; If you can’t control it, you are at the mercy of chance.

Real Solutions for Real Needs