Adding Virtual Learning to the Blend DevLearn 2013 Session 311 PG&E Academy The Power of Learning © Pacific Gas and Electric Company All rights reserved

#311 – Adding Virtual Learning to the Blend – C. Barritt / A. Perry © Pacific Gas and Electric Company All rights reserved When looking at virtual learning and blended solutions: The Questions How PG&E Academy operationalized virtual-learning technology across the business What tools, templates, and technologies you need to support a virtual-learning rollout How your virtual-learning design and development can complement the use of WBT and ILT What you need to support a blended-learning solution that includes virtual learning, rich media, video, and mobile devices What to consider when measuring internal and external impact of a virtual-learning program 2

#311 – Adding Virtual Learning to the Blend – C. Barritt / A. Perry © Pacific Gas and Electric Company All rights reserved What topics we’d like to talk about today: Key Areas of Discussion Our Training Challenge Blend of Learning Technologies Implementing Virtual Learning - Tools & Technology - LMS Integration &Testing - Training & Ongoing Support Measuring the Impact Lessons Learned & Best Practices Plans for Future Growth Questions 3 Jump in with questions anytime

#311 – Adding Virtual Learning to the Blend – C. Barritt / A. Perry © Pacific Gas and Electric Company All rights reserved Start Off With Safety 4 Duck, Cover & Hold Your Exit RouteCall For Help Ergonomic Breaks

#311 – Adding Virtual Learning to the Blend – C. Barritt / A. Perry © Pacific Gas and Electric Company All rights reserved About PG&E and Our Business Employees~20,600 Electric and gas distribution customers 5.2 million electric 4.4 million gas Communities served in California 49 counties and 244 cities Owned electric generation capacity 7,640 MW Assets$52 billion Revenues$15 billion We are focused on providing safe, reliable and affordable natural gas and electricity to approximately 15 million Californians.

#311 – Adding Virtual Learning to the Blend – C. Barritt / A. Perry © Pacific Gas and Electric Company All rights reserved PG&E’s Corporate Goals Public and Employee Safety Delight Customers Engage Employees Environmental Leadership Reward Shareholders

#311 – Adding Virtual Learning to the Blend – C. Barritt / A. Perry © Pacific Gas and Electric Company All rights reserved 7 PG&E Academy The Power of Learning

#311 – Adding Virtual Learning to the Blend – C. Barritt / A. Perry © Pacific Gas and Electric Company All rights reserved What about PG&E Academy? About 250 mix of perm and contract Three groups: Operations, Development, and Delivery Many business partners Conduct majority of PG&E’s training Provide Mandatory & Required Training Offer Assessments & Qualifications Manage Learning Management System Mix: 85% instructor-led training, 10% eLearning, 5% virtual 8

#311 – Adding Virtual Learning to the Blend – C. Barritt / A. Perry © Pacific Gas and Electric Company All rights reserved Blend of Performance Solutions 9

#311 – Adding Virtual Learning to the Blend – C. Barritt / A. Perry © Pacific Gas and Electric Company All rights reserved PG&E’s Training Challenge 20,000 employees Large age range Capturing expert knowledge Spread through Northern part of California Large Union group in field Apprentice to journeyman career progression Mix of technology natives and avoiders Sporadic computer access, not one mobile solution 10

#311 – Adding Virtual Learning to the Blend – C. Barritt / A. Perry © Pacific Gas and Electric Company All rights reserved Key Technologies Webinars - Adobe Connect (VL) WBT - Articulate Storyline Video - Cisco Show and Share Learning Management System - SAP Evaluation - Metrics that Matter Assessment - Questionmark Perception Production Tools – MS Office, Adobe CS Collaboration – SharePoint, Yammer 11 Mobile Laptops Job Specific Simulators Mobile Laptops Job Specific Simulators

#311 – Adding Virtual Learning to the Blend – C. Barritt / A. Perry © Pacific Gas and Electric Company All rights reserved 12 Virtual Learning at PG&E

#311 – Adding Virtual Learning to the Blend – C. Barritt / A. Perry © Pacific Gas and Electric Company All rights reserved Introduced late 2012; adds to our delivery tools Virtual Learning is Another Tool Instructor Led Classes Web Based Training Tele-conferences Video conferences Video streaming Docs & Job Aids 13

#311 – Adding Virtual Learning to the Blend – C. Barritt / A. Perry © Pacific Gas and Electric Company All rights reserved How Virtual Learning is Delivered Individual (Primary Use): Facilitator/Producer with individual participants in front of their own PC Small Group (Secondary Use): Facilitator and Producer with remote “bull rooms” of small groups (local coordinator gathers VL input) 14 Two modes – Individuals & Small Groups

#311 – Adding Virtual Learning to the Blend – C. Barritt / A. Perry © Pacific Gas and Electric Company All rights reserved Instructor Led Training Primary Stats - 9 Months 8,820 total ILT sessions held 3,903 state or federal required 71,012 total completions 62 sessions 894 total completions $11, Virtual Learning Cost Savings – Rooms Annual saving of $300,000 to $500,000 in reduced non-billable time are expected.* * One course to 1/2 the profiled population (6036/2 = 3018) and 2/3 of that population (.66x3018 = 1992) saves 1 hour of travel time driving to a training location. Saves $298,782 in non-billable time (1992hr x $150/hr = $298,782 ).

#311 – Adding Virtual Learning to the Blend – C. Barritt / A. Perry © Pacific Gas and Electric Company All rights reserved Aside from the cost benefits, we expect to see… Potential Benefits Improved safety (reduced MVI’s) as a result of reduced travel to training facilities. Improved training quality and consistency as courses will be led by most qualified instructors. Improved tracking of employees’ participation in tailboard training through real-time registration via virtual learning (LMS integration). 16 Final Result: increase the productivity of employees by reducing the time spent traveling to centralized classroom training

#311 – Adding Virtual Learning to the Blend – C. Barritt / A. Perry © Pacific Gas and Electric Company All rights reserved Roles in our Virtual Learning Facilitator (Adobe Connect Host) Instructor that teaches the class Producer (Co-Host) Assists Instructor with class management Watches for students raising hands Manages chat, polls and layouts Provides technical support Presenter Instructor can promote student to “Presenter” Participant Student enrolled in course 17

#311 – Adding Virtual Learning to the Blend – C. Barritt / A. Perry © Pacific Gas and Electric Company All rights reserved Virtual Learning is ideal for the following situations When to Use It? Training content that does not require students to be in the same room at the same time Classes that are less than 3 hours in length Classes that need to be delivered multiple times Complex content that benefits from live delivery or interaction with an instructor Students who are widely geographically dispersed 18

#311 – Adding Virtual Learning to the Blend – C. Barritt / A. Perry © Pacific Gas and Electric Company All rights reserved Adobe Connect 19 Attendee PodChat PodNotes PodStatus Options Share Pod

#311 – Adding Virtual Learning to the Blend – C. Barritt / A. Perry © Pacific Gas and Electric Company All rights reserved Learning activities that align the objectives and technology Ensuring Engagement Status OptionsPoll Questions Chat 20

#311 – Adding Virtual Learning to the Blend – C. Barritt / A. Perry © Pacific Gas and Electric Company All rights reserved What’s the benefit of using these features in Virtual Learning? Why Use Status, Polls and Chat? Adds interactivity to the class, more engaging Appeals to more learning styles Test for understanding Poll students and get instant feedback Keeps them involved 21

#311 – Adding Virtual Learning to the Blend – C. Barritt / A. Perry © Pacific Gas and Electric Company All rights reserved Layouts for Instruction Needs Sharing (default) 22 Discussion Collaboration And add as many as you need!

#311 – Adding Virtual Learning to the Blend – C. Barritt / A. Perry © Pacific Gas and Electric Company All rights reserved Custom Layouts Not just PowerPoint driven – Engagement driven 23

#311 – Adding Virtual Learning to the Blend – C. Barritt / A. Perry © Pacific Gas and Electric Company All rights reserved 24 Virtual Learning Program Training & Support

#311 – Adding Virtual Learning to the Blend – C. Barritt / A. Perry © Pacific Gas and Electric Company All rights reserved Participant Enrollment 25

#311 – Adding Virtual Learning to the Blend – C. Barritt / A. Perry © Pacific Gas and Electric Company All rights reserved LMS Tied To Confirmation 26

#311 – Adding Virtual Learning to the Blend – C. Barritt / A. Perry © Pacific Gas and Electric Company All rights reserved Participant Quick Tips & Video 27 Participant Overview Video Getting Started PDF

#311 – Adding Virtual Learning to the Blend – C. Barritt / A. Perry © Pacific Gas and Electric Company All rights reserved Instructor Access to VL 28

#311 – Adding Virtual Learning to the Blend – C. Barritt / A. Perry © Pacific Gas and Electric Company All rights reserved Ending the Session 29

#311 – Adding Virtual Learning to the Blend – C. Barritt / A. Perry © Pacific Gas and Electric Company All rights reserved Recording Completion xxx 30

#311 – Adding Virtual Learning to the Blend – C. Barritt / A. Perry © Pacific Gas and Electric Company All rights reserved Virtual Learning Tools, Templates, and Best Practices 31

#311 – Adding Virtual Learning to the Blend – C. Barritt / A. Perry © Pacific Gas and Electric Company All rights reserved Are best practices for ILT are the same as VL? Keep in Mind Keep in mind there is a learning curve at first Should be smaller & shorter than ILT (10-25, < 3hrs) Interactivity, motivation, and visuals are critical Use a co-facilitator or producer to filter questions and assist with the Adobe Connect software Not a simple copy of instructor-led training design/slides Design for the learner and objective first, considering the VL technology and best practices 32

#311 – Adding Virtual Learning to the Blend – C. Barritt / A. Perry © Pacific Gas and Electric Company All rights reserved What can you do to ensure variety, Interactivity, good visuals, and rich examples in virtual learning? Tools for Excellence Look for “tune out” and multitasking Find ways to keep them interested Use their name Watch out for slackers 33 Status options Polls Chat Questions Audio Layout changes VIVE = WIIFM Technology supports your excellence:

#311 – Adding Virtual Learning to the Blend – C. Barritt / A. Perry © Pacific Gas and Electric Company All rights reserved SharePoint Support Site 34

#311 – Adding Virtual Learning to the Blend – C. Barritt / A. Perry © Pacific Gas and Electric Company All rights reserved Survival Kit Documents 35

#311 – Adding Virtual Learning to the Blend – C. Barritt / A. Perry © Pacific Gas and Electric Company All rights reserved Survival Kit Starter Slides 36

#311 – Adding Virtual Learning to the Blend – C. Barritt / A. Perry © Pacific Gas and Electric Company All rights reserved Measurement and Assessments 37

#311 – Adding Virtual Learning to the Blend – C. Barritt / A. Perry © Pacific Gas and Electric Company All rights reserved Support Team Academy Operations - Ashley Perry My Learning scheduling Instructor portal access Help and VL producer hats External access Virtual Learning Program - Chuck Barritt Consulting on design, development, delivery Best practice meetings & Yammer group Internal Workshops & FKA courses SharePoint, guidelines, templates IT testing and integration 38

#311 – Adding Virtual Learning to the Blend – C. Barritt / A. Perry © Pacific Gas and Electric Company All rights reserved Virtual Learning resources for more information: Training and Resources Virtual Learning Room/Booth Academy SharePoint & Job Aids Adobe Connect Online Tutorials 4 hour workshop: Intro to Virtual Learning at PG&E 30 hour course from Friesen, Kay and Associates Broken down over multiple 2 hour sessions $1,900 per student 39

#311 – Adding Virtual Learning to the Blend – C. Barritt / A. Perry © Pacific Gas and Electric Company All rights reserved What our team does to increase their skills… Ongoing Learning Partners with an expert on their team Reviews the SharePoint site for tools and templates Joins the best practices Yammer! conversation #vlbp Includes Chuck Barritt, and Ashley Perry in key design, development, and pilot meetings Attends the best practices monthly brown bags 40

#311 – Adding Virtual Learning to the Blend – C. Barritt / A. Perry © Pacific Gas and Electric Company All rights reserved Questions? Chuck Barritt chuckbarritt 41