Managing TOP Performance (2 Days Workshop) Prepared for: In-house Training

2 BACKGROUND 1.Successful people and companies set themselves goals to achieve, they review them regularly and ask questions like – what does success look like, what support or extra skills/knowledge do I need to ‘make it happen' well. 2.Performance management is an ongoing flexible process that allows these discussions to take place in the workplace on a regular basis. Good performance management helps prevent poor performance. 3.This workshop will give managers and supervisors take a proactive approach to managing performance, achieve effective working relationships by ability to setup challenging target and motivating people to achieve TOP performance.

3 OBJECTIVES At the end of the course, participants will be able to: 1.Set and measure performance objectives 2.Identify performance problems 3.Improve employee performance and results through a more effective coaching 4.Boost the productivity and quality of individuals and teams 5.Improve the motivation and morale of employees 6.Develop more powerful and effective communication skills 7.Enhance feedback and criticism skills that result in changed performance 8.Document employee performance, behavior and attitude safely and consistently.

4 PARTICIPANT This skills-packed workshop is aimed at all levels of management, including MANAGER, SUPERINTENDENT, TEAM LEADERS or SUPERVSORS. Maximum 20 person/batch for effective training, roleplay and simulation.

5 METODOLOGY This competency-based workshop is highly practical and interactive in nature, with lots of role-playing to practice the skills learnt. It incorporates many handy tools, instruments to plan for, and guideline managers through the coaching and counseling interviews. Participant will be equipped with coaching & counseling toolkit.

6 OUTLINE – Day 1 1.Performance Management Enhancement Why companies use performance management Balancing costs through performance & Productivity Setting SMART objectives and performance measures Judging performance Managing expectations 2.Coaching Employees for Maximum Performance on Personalities Traits Creating a team vision Making employees accountable and responsible Giving effective positive and negative feedback Using feedback to change employee behavior Choose the right words for more constructive criticism Gain their commitment to improve 5 step coaching plan

7 OUTLINE – Day 2 1.Coaching & Counseling Employees to Improve Performance Using performance appraisals to drive improvement Using constructive versus destructive communication Issuing and documenting formal and informal verbal warnings A 5 step counseling plan Developing a PIP-performance improvement plan that works 2.Handling Difficult Coaching & Counseling Situations Employees bringing personal problems to work Coach employees who are personal friends or former peers Counsel employees who are older than or have more seniority than the manager Deal with chronic complainers and gripers Learn the keys to coaching and leadership

8 DURATION & VENUE Training will be in 2 days (9 to 5 schedule) per batch. Venue: company training room with U-shape format TRAINING INVESTMENT PER BATCH Training Investment Rp ,- (dua puluh juta rupiah) net of tax per batch, including material development and seminar kit.