MULTILINGUAL COMMUNICATIONS (MLC) “Driving business growth through exceptional leadership” Presented by Sarah Schuh General Manager - MLC

AQUENT LLC Founded in 1986 Privately owned The world's largest staffing and consulting solutions provider to the creative and marketing sector. Over 80 Offices globally in 18 Countries – North America - Over 50 offices across North America with Global HQ in Boston – Europe – Paris (2), Munich, Hamburg, Barcelona, Amsterdam, Manchester, Warsaw, Prague with European HQ in London – Asia Pacific – 25 offices across Asia Pacific with Asia Pacific HQ in Sydney Recent Acquisitions include Sakson & Taylor

AQUENT MLC Prior to 2000 Translations were offered at local level through Aquent network Strategy change 2000 MLC was established as it's own profit and loss centre as small in-house Operation Global strategy since 2005 Global Sales Offices Multi-site Operations Acquisitions Facts and figures

HOW DID WE ACHIEVE OUR GROWTH? It was a case of “to the drawing board” and looking at what we needed from: PEOPLE “The art of choosing men is not nearly so difficult as the art of enabling those one has chosen to attain their full worth” Napoleon Bonaparte PROCESS TECHNOLOGY EXCELLENCE

PEOPLE “… people are the most important asset turns out to be wrong. People are not the most important asset – The right people are!” Jim Collins - “Good to Great” “If you don’t recruit and select great people… you won’t have great employees. And without great employees you won’t have a great company.” Dr John Sullivan - Professor of Management San Francisco State University “People don’t leave companies – they leave leaders.” Greg Savage – Aquent International CEO

PROCESS What is it we are trying to achieve? What do we need to support the processes and operate efficiently? Who needs the processes? Who do they impact? What level of flexibility is required? IS THE PROCESS NECESSARY?

TECHNOLOGY What are our considerations? Value for money - actual cost not the issue Customer Support Market knowledge Product quality Technical know-how Flexibility What can our partners do to improve our business? Is the product flexible and allows for customizations? Return on Investment? What can we realistically expect? Who are our main partners?

EXCELLENCE “Excellence is the unlimited ability to improve the quality of what you have to offer” Rick Pintino - Head Coach of the Boston Celtics

SUMMARY “Leadership is the tree. Your people are the healthy branches. Reputation and results is the shadow.” Greg Savage – Aquent International CEO

Thank you for listening!