1. Adopt a large-scale Organisation – Research activity Westpac

2. Services provided and employees Westpac offers a range of banking services such as online banking and telephone banking, banking services, private banking, financial education, financial advice and assistance. Westpac has a total of 33,574 employees across the world including Australia, United States, Europe, Asia, New Zealand, Pacific islands and the corporate centre and other employees Westpac has a total of 33,045 employees in 1,200 branches

3. Revenue and Net profit The total revenue in 2013 for Westpac was $38.28 billion The total net profit for Westpac in 2013 was $6.816 billion

4. Assets and Multinational and stock exchange In 2013 Westpac’s total assets rose to 696 billion dollars in 2013 Westpac is a multinational company offering services in Australia and also New Zealand and have many financial centres around the world in places such as London, New York and Singapore Westpac is listed on the Australian Stock Exchange (ASX).

5. What kind of organisation, Westpac’s vision and mission Westpac is a public company and has millions of shareholders Westpac’s mission is to grow customer numbers in chosen segments and increase the number of products per customer, and provide them with the strategic flexibility to offer solutions that better meet individual customer needs Westpac’s vision is ‘To be one of the world’s great companies, helping our customers, communities and people to prosper and grow’.

6. 2 issues that have affected Westpac On the 12th of august 2014, Westpac Group Chief Executive Officer, Gail Kelly, announced that Westpac New Zealand CEO, Peter Clare has resigned and has left the company. This influenced the company because Peter played a very important role with St. George Bank. On June 30th 2014, Westpac announced that BankSA Board Chairman, Rob Chapman would be retiring. This affected Westpac because the company lost a strong contribution to the growth of the BankSA brand during his 2 years as Chairman and Executive.

7. Has Westpac improved its performance Overall, Westpac has improved its performance from last year. Net profit after tax $7,561 million, up 12%. Cash earnings $7,628 million, up 8%. Cash earnings per ordinary share up 8%

8. Major functions of Westpac Westpac is divided into : Retail and business banking- face to face customer service and sales staff providing advice to consumer and small business owners Wealth management-manufacture and distribute financial products designed to help its customers accumulate, manage and protect their wealth Westpac institutional bank- manages the financial needs of corporate, institutional and government clients that are based in Australia and New Zealand

9. Product and operations-retail and business product management functions, and operations teams Finance- range of financial disciplines including auditing, accounting, tax and management information Risk management- include credit risk and market risk management, operational risk and legal People- people-focused human resources and communications centre Technology- IT environment helps enhance our channels, infrastructure and applications Westpac pacific- superior banking and financial services to 7 South Pacific islands