1. Introduction 2. The Problem 3. The Answer 4. The SHEL Model 5. Understanding the SHEL Model 6. Goals of the Safety Program 7. Five Star Aviation’s Safety Program 7.1 Software 7.2 Hardware 7.3 Environment 7.4 Liveware 7.5 Management 8. Overall Goal 9. Potential Benefits 10. Conclusion Presentation Format

Introduction Brief HistoryBrief History ExpansionExpansion Company PhilosophyCompany Philosophy Recent SuccessRecent Success

The Problem Safety/Human Factors Company Loses Nation-wide Loses Past Company Accidents June 21 st, 2002 Oshkosh, WI

The Problem The Real Cost –Injuries –Repairs –Lost Revenue September 16 th, 2005 O’Hare Int’l

The Problem - Injuries Ramp Environment Injuries on the Rise Money and Time 100% Preventable

The Problem - Repairs Fleet Growth Poor Maintenance Growing Cost

The Problem – Lost Revenue Negative Media Customer Trust Employee Trust/Morale Employee Turnaround

The Answer A Human Factors Safety Program Human Factors? Benefit the Company

Defining the SHEL Model The SHEL model is a simple interactive model which focuses on the importance of human interaction with the use to tools, equipment, and any additional information.

Understanding the SHEL Model “S” Software Could include company policies, rules, procedures, and practices. Additional training to both current and new hire employees could help establish an orderly, effective and productive work environment. Help create standardization in work procedures and policy.

Understanding the SHEL Model “H” Hardware Hardware represents the physical components that could include various ground equipment –Could include fuel trucks, baggage carts, loading equipment –Also including maintenance tools, signs, and any other type of operational accessibilities as well.

Understanding the SHEL Model “E” Environment Environment is constantly unpredictable, but an important key is to be prepared for any type of environmental situations that may arise. Weather related: –Temperature –Precipitation –Daytime/Nighttime Workplace related: –Cleanliness –Organization –Noise –Other distractions

Understanding the SHEL Model “L” Liveware Liveware is located in the center of the SHEL model with all of its subsidiary parts surrounding it. This symbolic depiction of the human is represented by the human being the focal main factor determining the end result of the surrounding parts. –Liveware-Software : Interaction with lists, procedures…etc –Liveware-Hardware: Human interaction with equipment, tools, items...etc –Liveware-Environment Human interaction with the various environmental forms –Liveware-Liveware: Human interaction with other co workers, but more importantly, interaction with him/herself.

Understanding the SHEL Model “m” Management Plays a vital role in maintaining the overall structure of the program. Management has the power to make or break the program. Must completely entrust and support what is attempting to be done.

Five Star Aviation’s Safety Program SHEL established and understood. Prevention of Human Factors related Accidents Detailed components of the program.

Five Star Program – Software Issue Signature Flight Support at Chicago O'Hare Transition New Employees Economics –Expensive –Worth it?

Five Star Program – Software Resolutions Employee Training Program Policies and Procedures Customer Etiquette

Five Star Program – Hardware Definition How Hardware plays a role in the SHEL Model Physical Components –Hearing Protection for Line Department –Walkie Talkies for better communication –Neon Green Reflector Vests –Light Wands for Night Operations

Standardization –Training Program –Checklists Quality Control Checklist for Fuel Trucks 100LL and Jet A Quality Control Sheets for Fuel Farm 100LL and Jet A tanks Maintenance checklists for Tugs, GPU, and other equip. Signage –Speed limits signs –Fuel Trucks 10mph –Tugs 7mph when towing Five Star Program – Hardware

Five Star Program – Environment Geographical Location Potential Weather Provide Proper Clothing

Five Star Program – Environment Noise Levels –Jet Traffic –Required Hearing Protection Summer Months –Heat sickness –Mandatory breaks –Hydration stations –Lighter uniforms

Five Star Program – Environment Precipitation –View obstruction –Slippery surfaces –Thunderstorms –Cease activity De-icing Procedures Ever changing

Five Star Program – Liveware Issue “L” in review –Person as center of model. Business transition –Rapid Employee Growth Adopt Standardization –Eliminate Confusion Maintain current philosophy

Five Star Program – Liveware Resolutions Three areas of focus: 1. Standardization 2. Employee Condition 3. Incident Reporting

Five Star Program – Liveware Standardization New and Current Employees Training Seminar –Week Long –Oshkosh Location –Five, Six hour sessions –Material Overall Goal –Entrust –Educate –Adoption of Safety Program

Five Star Program – Liveware Employee Condition Physical Condition –Role in Error Chain –Crucial in Prevention Hot Breakfast –Every location –Boost Mental and Physical States –Small Expense in Comparison Physical Activity –Link with Mental Condition –Cover ½ Gym Bill –Encourage Physical Activity

Five Star Program – Liveware Incident Reporting Incident Role –Unseen –Leading to Accidents Reporting System –Responsive –Effective –Employee Motivation –Internet Based Private Confidential Incident Report –Supplies Crucial Knowledge

Five Star Program – Management Safety Committee –Representative from each dept. –Weekly meetings –Coverage of incident reports –Action plans –Bi-Annual Company meetings Chief Safety Officer –Customer Rapport –Media Action Plan –Head of Safety Program

Overall Goal Company Prosperity Protect our Resources –Protect Employees –Protect Equipment Achievable with Human Factors Program

Potential Benefits Likely Savings Potential Outcomes –Based on Past Experience –Fewer Injury Claims –Less Vehicle Repair –Safer work Environment Employee Benefits –More apt to attend work –Sick days reduced –Trust

Conclusion No Guarantee in regards to $ Human Factors will Sell –Customer –Employees Uphold most Valuable Resource –Customers

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