1. Click to edit Master title style Click to edit Master text styles Second level TOOLBOX TALK MANAGING AIRSIDE SAFETY

2. Click to edit Master title style Click to edit Master text styles Second level Managing Airside Safety Many Stakeholders - Many different functions -Who owns the Risk - Who controls the Outcome? 1 Airport – 1 Process – 1 Outcome

3. Click to edit Master title style Click to edit Master text styles Second level Managing Airside Safety 1 FOD event cost $274,704 for inlet cowl damage

4. Click to edit Master title style Click to edit Master text styles Second level Managing Airside Safety Internationally, IATA states: 27,000 ramp accidents / year 1 / 1000 departures — occurring worldwide 243,000 people injured / year as a result 9 / 1,000 departures. $10 billion / year cost of Ramp accidents Affects airport operations, injures personnel, damages aircraft, facilities & ground-service equipment.

5. Click to edit Master title style Click to edit Master text styles Second level Managing Airside Safety Of all of the IATA incidents recorded: 40% were Slips, Trips and Fails 20% were lifting and carrying 19% involved machinery 13% involved Vehicles 8% burns, eyes & exposure to chemicals Over 85% of these a result of human error

6. Click to edit Master title style Click to edit Master text styles Second level Managing Airside Safety What has happened at your airport this year? In 2015 how many: __ Parking infringements? __ Speeding infringements? __ Vehicle incidents? __ FOD events? __ A/C parking infringements? __Ground engine run events? __ Spills? All of these events created a disruption to operations. For each event at least 10 person hours (airport staff, contractor staff, regulators etc; ) will go in addressing the issue and this doesn’t include costs related to damage or injury. Can you afford this?.............How can we improve??

7. Click to edit Master title style Click to edit Master text styles Second level Human Factors people in their working & living environments, and their relationship with equipment, procedures & the environment 85% all events are human factor related 1 Airport – 1 Process – 1 Outcome

8. Click to edit Master title style Click to edit Master text styles Second level Frame work - minimize human factor related events Development, design & testing - equipment, controls & displays, Maintenance & operation - equipment & controls, Development - industry standards & Certification of equipment /operation > Future direction? Human behaviour & performance, including: - fatigue, stress, workload, vigilance Decision-making process

9. Click to edit Master title style Click to edit Master text styles Second level Frame work - minimize human factor related events Standard operating procedures & check-lists Automation Communication & co-ordination Team / resource management Accident / incident investigations and system audits - Track & trend incidents Safety management systems - Risk management - Threat and error management

10. Click to edit Master title style Click to edit Master text styles Second level Managing Airside Safety

11. Click to edit Master title style Click to edit Master text styles Second level Roles & Responsibilities in a Safety Management System Effective Safety Management Systems (SMS) are everyone's responsibility It is not the sole responsibility of your company’s management, Safety Officer or the airport - Senior Manager - Line Managers - Employees ……….Everyone has a role to play……….

12. Click to edit Master title style Click to edit Master text styles Second level Senior Managers Are responsible for establishing and maintaining the SMS which may include: Establishing levels of acceptable risk Establishing safety policies Establishing safety performance (company) goals and help set the direction Allocating sufficient resources Overseeing system performance Modifying polices & goals as required

13. Click to edit Master title style Click to edit Master text styles Second level Line Managers Carry out the instructions of senior management by: Implementing safety programs, Ensure staff receive safety training, Ensure staff has, and uses, safety equipment, Enforcing Safety Rules, Provide safety coaching to staff, Monitor staff safety performance, Conduct incident investigations,

14. Click to edit Master title style Click to edit Master text styles Second level Employees Acceptance of the SMS is essential for success & can be achieved by ensuring employees: Help develop & safety programs Participate on safety committees Assist in investigations Report hazards & incidents Provide feedback to managers

15. Click to edit Master title style Click to edit Master text styles Second level Test your Commitment to Ramp Safety How do I know my staff actually recognise my personal safety leadership? What am I personally doing…… - to demonstrate my commitment to preventing ramp accidents and injuries? - to proactively support the company’s safety policies and principles? - to make sure my staff has appropriate supporting goals and plans? - to set my own standards and expectations for my staff’s safety performance? How do I know we have an effective safety structure in place? What am I personally doing…… - to hold myself & your line managers accountable for safety performance? - to enable safety people to help my line managers - to integrate my staff’s various safety efforts with our company’s goals - to build ways to continuously motivate my staff as they improve

16. Click to edit Master title style Click to edit Master text styles Second level Test your Commitment to Ramp Safety How do I know that I have the right focus on safety? What am I personally doing…… - to foster robust two-way communication among my managers and their staff? - to train my staff, develop their awareness & use of best safety practices? - to ensure that my staff investigates & reports all safety incidents, not just those involving - injuries and/or damage - to ensure that myself & my managers are on the ramp observing working conditions & - behaviours, - correcting problems & praising good work?

17. Click to edit Master title style Click to edit Master text styles Second level Group discussion All feedback documented, actions prioritised & distributed for action / information

18. Click to edit Master title style Click to edit Master text styles Second level THANK YOU FOR PARTICIPATING