Productivity, Gamification, and SharePoint 2013 Christian Buckley Evangelist and SharePoint MVP, Axceler

Christian Buckley, Director of Product Evangelism at Axceler Microsoft MVP for SharePoint Server Prior to Axceler, worked for Microsoft, part of the Microsoft Managed Services team (now Office365-Dedicated) and worked as a consultant in the areas of software, supply chain, grid technology, and collaboration Co-founded and sold a software company to Rational Software. At E2open, helped design, build, and deploy a SharePoint-like collaboration platform (Collaboration Manager), onboarding numerous high-tech manufacturing companies, including Hitachi, Matsushita, Cisco, and Seagate Co-authored ‘Microsoft SharePoint 2010: Creating and Implementing Real-World Projects’ link (MS Press, March 2012) and 3 books on software configuration management. Blog: buckleyplanet.com

Improving Collaboration since 2007 Mission: To enable enterprises to simplify, optimize, and secure their collaborative platforms Delivered award-winning administration and migration software since 1994, for SharePoint since 2007 Over 3,000 global customers in 45+ countries Dramatically improve the management of SharePoint Innovative products that improve security, scalability, reliability, “deployability” Making IT more effective and efficient and lower the total cost of ownership Focus on solving specific SharePoint problems (Administration & Migration) Coach enterprises on SharePoint best practices Give administrators the most innovative tools available Anticipate customers’ needs Deliver best of breed offerings Stay in lock step with SharePoint development and market trends

Business Problems Adoption issues Weak usage of taxonomy and templates Poor collaboration Slow to realize benefits of SharePoint investments

What is Productivity?

The most challenging part of any SharePoint deployment is figuring out how to help users to be productive once they are on the platform

(depth) (loyalty) (inspiration) (value)

The App Model

My Tasks (Content Aggregation)

These images courtesy of Liam Cleary and

The App Model My Tasks (Content Aggregation) Activity Feeds

The App Model My Tasks (Content Aggregation) Activity Feeds Projects and Deadlines

The App Model My Tasks (Content Aggregation) Activity Feeds Projects and Deadlines Simplified Sharing

The App Model My Tasks (Content Aggregation) Activity Feeds Projects and Deadlines Simplified Sharing Communities

Image borrowed from the SharePoint 911 team at Rackspace

Technology acceptance model External variables External variables Perceived usefulness Perceived usefulness Simple To use Simple To use Personal attitude Personal attitude Intention to use Actual system use The Gamification influence point! Source: Technology Acceptance Model (TAM) by Fred Davis 1985, as presented by Jussi Mori, Peaches

BunchBall, Gamification 101: An Introduction to Game DynamicsGamification 101: An Introduction to Game Dynamics

BunchBall, Gamification 101: An Introduction to Game DynamicsGamification 101: An Introduction to Game Dynamics

“Gaming” the System: The ugly side of statistics and KPIs

BunchBall, Gamification 101: An Introduction to Game DynamicsGamification 101: An Introduction to Game Dynamics

BunchBall, Gamification 101: An Introduction to Game DynamicsGamification 101: An Introduction to Game Dynamics

Business Value of Gamification When more people participate Improve collaboration Improve individual motivation Speed up learning process Improve system/content analytics Drives brand awareness

BunchBall, Gamification 101: An Introduction to Game DynamicsGamification 101: An Introduction to Game Dynamics

Richard Heseltine, AOL, from January 2013 Emerging Media Conference (EmMeCon) AOL’s analysis showed what people cared about: style -- 7% (not very important) individual substance - 14% mildly important community involvement -- 19% somewhat important personal identity % somewhat important relationship to content - 42% very important

Does this really work? World class companies have introduced Gamification imperatives and have measured the following improvements on different user behavior levels: 500% increase in user comments and activity in the Intranet 140% increase time on site 600% gain in shop clicks 2000% surge in social sales 60% increase in Employee engagement 250% growth in training compliance Source: Five Key engagement imperatives whitepaper from Badgeville, as presented by Jussi Mori, Peaches

70% This shows that successful platforms need to drive that first round of comments – engage the most passionate people out there.

BunchBall, Gamification 101: An Introduction to Game DynamicsGamification 101: An Introduction to Game Dynamics

Gamification principles The SAPS rewarding principle: S = Status: Bragging rights about a certain status. Classic examples are Badges and Leader boards. A = Access: Giving privileged access to players. For example fast access lane for the airport check in if you own a bonus card and gained a certain amount of bonus points. P = Power: Giving “power” over other players in the environment. For example forum moderators. S = Stuff: Tangible objects to win. Everyone likes freebies and giveaways. However the “Stuff” rewards are the least important rewards of all. From a presentation by Jussi Mori, Peaches Industries

Gamification principles Smooth on boarding processes: Action Rewards Action Reward Join / Engage/ Interact with the real world Invite friends From a presentation by Jussi Mori, Peaches Industries

Ideas for Using Gamification Create avatars for users who develop and earn XP by attending courses, watching e-learning content and participate actively in the community Create monthly challenges to improve your Intranet For example, monthly challenges for End Users to create a list or library templates which improves collaboration. Rewards such as getting a day off or free dinner for two. Make your MySite profile like a Company Hero Avatar. Everything you do in the intranet will be rewarded by points which develop your avatar further. You raise levels and with higher levels you can get elevated privileges or recognition. From a presentation by Jussi Mori, Peaches Industries

Some gamification and behavior platforms which offer APIs From a presentation by Jussi Mori, Peaches Industries

For more of a dev perspective with detail on APIs, I recommend a presentation by Adis Jugo, Beyond Social, available on SlideShareBeyond Social

Living and breathing the social workplace Living and breathing the social workplace by Daniel Kraft, NewsGator

Living and breathing the social workplace Living and breathing the social workplace by Daniel Kraft, NewsGator

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