Cayman Islands Product Update Second Quarter 2010

Agenda Accommodation Update –Current Statistics Current Room Stock Occupancy Statistics –New Developments Product Enhancement & Development –New Initiatives –Restaurant Updates –DOT Programme Updates

ACCOMMODATION UPDATE Current Statistics

Current Room Stock Current Room Stock GCM, CYB, LYB CategoryGCMCYBLCYTOTAL GUEST HOUSE APT / CONDO HOTEL TOTAL Based on available bedrooms, as of May 13 th 2010

Occupancy Statistics Occupancy Statistics GCM, CYB, LYB Hotels Guesthouses/ Apartments January62.79%71.26%48.09%43.61% February69.83%75.37%59.76%57.22% March71.04%81.73%56.25%58.11%

New Developments

The Ramada Resort WB Rd Location: Crystal Harbour, WB Road Phase 2 under construction which will include: –44 unit condo-hotel combination –A second swimming pool Tel: (345) Web:

the WaterColours (Old Beach Club) 39 oceanfront condominiums, 3 and 4 bedroom floor plans, 3600 sq ft 6 stories in the space of 7 Construction date: May 2010 Website: Phone: /9742

NameUnitsRoomsLocationCompletion date Coconut Harbor34 South Church Street, GCM2010 Lighthouse Point88 Northwest Point, West Bay, GCMComplete Grand Caymanian - Phase 24480North Sound Club, GCMSummer 2010 Compass Point – Phase II1216East End, GCMFall 2010 The Deckhouses – Phase I525Ritz-Carlton, GCMSumer 2010 The Waterford Club47120Crystal Harbor, GCM2011 Residences at Beach Bay45135Bodden Town, GCMOn Hold Resort at Ivory Point46140North Side, GCMOn Hold Wyndham GCM2011 Secret Harbour120GCM2012 Total units & bedrooms Renaissance will break ground 2010

PRODUCT ENHANCEMENT & DEVELOPEMENT New Initiatives

Cayman Motor Museum WB Location: North West Point, WB Open: Mon thru Sat - 9am to 5pm Cayman Motor Museum boast an array of antiques from Cayman’s First Car (1905 Cadillac) to the famous Batmobile Future Services include: Corporate Events Cocktails at the Museum Online Store Tel: (345) Web:

JetSki Fishing SMB Fully guided fishing tour Targeting game fish such as – Mahi- Mahi, Wahoo, Tuna & Barracuda Package includes: 3 hr of fishing All fishing and safety equipment Bottled water US$175 per person; US$75 2 nd person double up; US$50 if under 12 double up Complimentary pick-up & drop-off service (SMB area); departure time 8am & 2pm Tel: (345) Web:

Camana Bay New Openings Michael’s Genuine Food & Drink (Cayman) Ltd. Opening Spring 2010 Simple, delicious cuisine prepared on wood burning oven; local ingredients Web: orwww.michaelsgenuine.com Black Trumpet Gourmet Delicatessen Upscale delicatessen From Freshly baked bread, international meats and cheeses to classic deli sandwiches, fine catering, and gourmet specialty items Web: Ph: (345) Web:

Sand Angels Opening May 31 New retail beach boutique Latest trends in beachwear; swimwear for kids, juniors, men & women Web: Ortanique New restaurant opening summer 2010 Overlooking the Harbour in the Crescent Caribbean Cuisine with traditional Caribbean ingredients Web: Camana Bay New openings Ph: (345) Web:

The Discovery Center Opening Summer 2010 A place to gather, explore, and connect State-of-the-art interactive technology will guide guests through the discovery of the Camana Bay community Camana Bay New openings Camana Bay Ph: (345) Web:

Visitor Enhancement Projects

Cruise Visitor Center Enhancement Royal Watler Cruise Terminal Mural was designed to highlight TAB attractions, Caymanian culture and nature CIDoT Cayman Brac mural features a map of island and images of local attractions

CIDoT Airport Mural Cayman Brac Airport murals are intended to depict the vibrant and diverse nature of our sister islands It provides our visitors with a glimpse of things to experience while on island

Cayman Brac Directional Signage Five directional sign to be strategically positioned around Cayman Brac Signs will highlight attractions, points of interest, accommodation, airport etc. Each sign will feature an image of Cayman Brac depicting nature Signs are expected to be erected within the coming months

Little Cayman Point of Interest Map Map to be positioned near the Little Cayman airstrip Will highlight local attractions, business, and nature Map will also feature captivating images of Little Cayman

SPA UPDATES

Serenity Day Spa SMB Location: Treasure Island Resort Opening Hours: –Mon thru Thurs – 9am to 7pm –Friday & Sat – 9am to 8:00pm –Sundays – 1pm to 6pm –Public Holidays by appointments Specializes in: -Lomi Lomi – Hawaiian Massage -Ear Candling Tel: (345) 946-4SPA (4772) or 2:

RESTAURANT UPDATES

Tiki Beach SMB Location: Seven Mile Beach Opening Hours: –Mon thru Thurs - 11am to Mid Night –Friday 11am to 1am –Sat & Sun 11am to Mid Night Cuisine served include Caribbean and International dishes Tel: (345) Fax: (345)

Green Parrot Bar & Grill GT Location: Next to Royal Watler Terminal Opening Hours: –Mon thru Thurs - 9am to 7pm –Friday 9am to 9pm –Saturday 11am to 6pm Tel: (345) Web:

Sister Islands

Island Hop Cayman Brac 1 day excursion US$190/Adults, US$170/Children (under 12yrs) Includes: Airfare, Transportation, Tour Guide & Lunch Monday-Saturday 8am departure, 4:30pm return (CAL Express) Tel: (345) or Web:

CEPTS

CEPTS Certification Phase I Green Globe Certification is the globally recognized accreditation for the travel and tourism industry. Achievements to date include: Cobalt Coast Compass Point Botanic Park (the only Green Globe Certified Botanic Park in The Caribbean) DOE and DOT have environmental programmes and established green teams

CEPTS Certification Phase I Earth Day Fair – April 23 at the Governor’s Residence Build awareness of environmental initiatives in Cayman both in private and the public sector 20 vendors helped make this fair a success with services ranging from being energy smart to building with “green” products

Increase Tourism Partners who implement environmental initiatives. CEPTs Phase II will incorporate: - Blue Flag Certification for Barcadere Marina - Green Globe Destination Certification for Little Cayman - Increased number of Green Globe certified properties - Annual Environmental Stewardship Awards for Tourism Partner s CEPTS Certification Phase II

National Tourism Development Plan (NTMP)

NTMP The NTMP document has been tabled 7 Policy Objectives: –SUSTAIN THE QUALITY OF THE ENVIRONMENTAL PRODUCT –MANAGE THE VISITORS AND THEIR IMPACTS –PROVIDE A HIGH QUALITY, SUSTAINABLE, CAYMANIAN TOURISM PRODUCT –MANAGE THE SISTER ISLANDS AS DESTINATIONS FOR NATURE-BASED –DEVELOP A HIGHLY SKILLED CAYMANIAN TOURISM WORKFORCE –ATTRACT A MORE DISCERNING AND HIGHER SPENDING VISITOR –RESEARCH AND MONITOR TOURISM MORE EFFECTIVELY –ORGANISE TOURISM IN CAYMAN ISLANDS MORE EFFECTIVELY

Human Capital Development

MINISTRY OF TOURISM APPRENTICESHIP TRAINING PROGRAMME

The programme is designed to provide Apprentices with the technical skills and work experience necessary to succeed in today’s fast-paced tourism and hospitality industry Upon successful completion Apprentices will receive: –The regionally recognized CaribCert certification within their core areas of concentration –Certificate of recognition from the Minister of Tourism –Certificate in Hospitality Studies

Apprentices receive a scholarship package valued from CI$15,000 to CI$18,000 (depending on the core course pursued) to cover the cost associated with the training: –Tuition –Uniforms –Training Materials & Tools –Apprentice stipend

Courses are delivered by: –The University College of the Cayman Islands (UCCI) –The International College of the Cayman Islands (ICCI) –Close collaboration with the tourism and hospitality private sector

It’s a one year full time programme comprised of the following key stages: – FOUNDATION COURSES (Sep – Dec) Numeracy Skills Vocational English Computer Literacy Customer Service Overview of Tourism in the Cayman Islands Workplace Environment – CARIBCERT CORE COMPETENCY COURSES (Jan – Apr) – ON THE JOB TRAINING (May – Aug) * Additionally, all Apprentices have to undertake First Aid Training and all Food Preparation and Food & Beverage Apprentices, have to undertake Food & Hygiene Safety Training in addition to First Aid Training. What does the full programme entail?

31 Apprentices enrolled in the programme 6Apprentices withdrew from the programme 3Dismissed from the programme (did not meet programme standards) 22 Apprentices presently in the programme are in pursuing the following courses:  12 Front Office  8 Spa Attendant  2 Food & Beverage  6 Food Preparation 2009 – 2010 PROGRAMME

Personal Responsibility In Delivering Excellence

Training 18 workshops conducted in the First Quarter 2010, since May 18 th 2010 with 362 participants attending 8 workshops conducted in April and May with 9 workshops scheduled for the remaining quarter –399 Public Transport Drivers have attended to date in exclusive workshops for PTU

Measurement Follow-up Assessments in progress for –Top 10 Promises –Attractions –Cayman Airways Limited Benchmark Assessment in progress or Cruise Sector

PRIDE Internal PRIDE programme is to acquire one new team member –Ms. Tawnie Tomlinson  Ms. Tomlinson was a trainer in her previous capacity at the Ritz-Carlton and Appleby

THANK YOU!