2 What is Foodservice?A food and beverage business prepares, packages, serves, and sells or provides food for people to eat.These are also referred to as foodservice.Foodservice can be large or small.They can be found in hotels, cruise ships, schools, hospitals, airlines, trains, and even employee cafeterias.
3 Ways to Categorize Foodservice Customers often categorize foodservice by:PriceSelf Service versus Sit DownThe industry categorizes foodservice by:CommercialInstitutionalFoodservice within a consumer business
4 Commercial Foodservice Consists of food and beverage businesses that compete for customersOlive Garden, McDonalds, Dunkin’ Donuts, Chilis, On the Border, etc.Can be categorized by:Quick ServiceFull ServiceCateringHotel and Club
5 Quick ServiceQuick service restaurants provide customers with convenience, speed, and basic services at lower prices.Customers usually help themselves and carry their own food to their tables.They have fewer employees than other restaurants.
6 Quick ServiceFast food restaurants generally have a counter where you place your order, pay for it, wait for it, pick it up, and either take it with you or carry it back to your table. Many have drive through service as well. Menu items can be prepared in 3-5 minutes and most have smaller dining rooms.Cafeterias are food services where food is displayed along a counter or serving line. Customers walk along the line and ask the server to serve them and then they carry their tray to the table.
7 Quick ServiceBuffets consist of food displayed on tables. Servers keep displays stocked with food and customers walk around and serve themselves, then take their food to the table.Carryout restaurants specialize in preparing food for customers to take with them to eat home or elsewhere. They may provide very little seating. These include delicatessens, grocery stores, and pizza places.
8 Full ServiceA full service restaurant is a restaurant in which customers are seated at a table, give their order to a server, and are served food at a table.
9 Full ServiceFine dining restaurants emphasize the highest quality of service, ingredients, and atmosphere. There are many more employees per customer. These restaurants are usually smaller and have seatings at certain times. Most have professional chefs on staff.
10 Full ServiceCasual dining restaurants include all full service restaurants that are not in included in fine dining.Single Item RestaurantsFamily RestaurantsEthnic Restaurants
11 Full ServiceSingle Item restaurants choose to specialize in a single item of food such as pizza, steak, pancakes, or seafood. They may serve other foods as well, but their focus is on a single food.Family restaurants cater to families and emphasize variety and comfort. They have extensive menus and usually offer comfort foods and traditional American dishes. Some have developed into chains.
12 Full ServiceEthnic restaurants specialize in an ethnic cuisine. Examples include Italian, Chinese, Ethiopian, Indian, Japanese, Mexican, Spanish, and Thai.
13 CateringCatering is a provision of food and service for a special event that usually involves feeding a large number of people at one time.Catering is often done for business events and social events.Catering can be divided into 2 types:On premiseOff premise
14 CateringOn premise catering takes place at the caterer’s place of business, such as a banquet hall with a kitchen, hotel, or restaurant.Off premise catering occurs when the event is help away from the caterer’s place of business, such as at churches, country clubs, picnics, businesses, and private homes.
15 Hotel and Club Foodservice Hotels provide a variety of food and beverage services such as:Bar in the lobbyFamily style restaurantElegant fine dining restaurantSandwich service by the poolRoom serviceCatering
16 Hotel and Club Foodservice Private clubs were developed to meet the social and leisure needs of their members.Examples of clubs:Country, City, Yacht, Military, Health, Beach, etc.Membership is often invitation only and one must pay annual fees.Most clubs operate at least one dining room and have extensive catering facilities.
17 Institutional Foodservice Institutional foodservice consists of foodservice provided to customers in an institution, such as a school, hospital, military, or prison.
18 School FoodserviceConsists of meals that are served to students who attend school. It contributes to students health and well being to help students learn better.
19 Health Care Foodservice Foodservice that takes place in hospitals, nursing facilities, and assisted care residences.Some are served in a customer’s room and some are served in a dining hall.It is important that the food served meets all the calories and nutrients that a patient needs to restore and maintain health.
20 Business FoodserviceFoodservice provided in a business for the convenience of people who work at the business, such as an employee cafeteria in an office building or factory.
21 Foodservice Within a Business A food and beverage business located in a consumer business.It is often offered as a convenience to the customer.Categorized by:RecreationRetailTransportation
22 Recreation Foodservice Includes all foodservice offered as a part of a recreation business, such as sports arenas, zoos, movie theaters, and museums.Can range from fast food, to quick service, full service, and even fine dining.
23 Retail FoodserviceIncludes all foodservice offered as a part of a retail store or shopping center.Can be found in malls, individual retail stores, bookstores, grocery stores, gas stations, and convenience stores.Are mainly fast food restaurants, but some full service restaurants can be found in malls and shopping centers.Example: Food Courts and Rainforest Café in Grapevine Mills Mall
24 TransportationTransportation foodservice can be divided in 2 categories:Foodservice During TravelAirplane food, dining on long distance trains and foodservice on cruise shipsFoodservice in the StationRestaurants in airports and railroad stations. Usually are quick serve, but some are not.