Corporate profile

Agenda Company Snapshot Service Offerings so far & Differentiators Spectrum of Solutions Delivery Models Partnership Towards Excellence Development / Support Methodology STS Expertise Customers & Alliances Products overview HAL Case Study DRM Case Study REDPOT CRM – Product Snapshot SEO & Portal Development Value proposition Communication Address

Company Snapshot Services Since 2008 Products IT Services & Consulting STS RESEARCH was founded in the year 2008 Major Accomplishments Customers in Service HAL, Engine Divison (India) GE ,Energy (India) Appnomic , IT (India) Fastest 25th growing IT company in India Almarai , Dairy Products (Qatar) (Largest Dairy Producer in Middle East) Spy-da Productions (UK) Jsoft , IT(India) SITE , Education (India) Vinfinet Technologies, Technology DHII Heath Tech , Healthcare (India) Atlas Systems (USA) Phoenix , Consulting (India) Divya Global, Consulting (India) ATMCSS & Others Products REDPOT M-CRM RightMan, DRM KustomerXpress Portals CharmingIndia.com, Travel Tourism DiscoverGuru.com, Education IT Services Technology Services S/W Application Development Enterprise Application Support IT Product Implementation Consulting Services Process Consulting Capability Building Products IT & ITES Products Product Development Business Products Mobile Applications

STS Offerings sofar & Differentiators Service Technologies Our Differentiators Supporting Technologies in Services Technology Driven – Wide technical experience in IT and Consulting Space On Floor Experience – Worked for Industry Majors Research Oriented Solutions – Customized and Optimal solutions based on strong research in processes, procedures and international quality practices Next Practices – Best practices for future requirements and trends aligned to BS20K and Six Sigma quality standards Platform Windows Family Linux Systems Languages .Net, JAVA, PHP Database Oracle, Mysql, SQL Server, DB2 Enterprise Applications SAP, Oracle Product Development Technologies Platform used in developing products Open source PHP, Proprietary Languages .NET, Java, C++, ABAP Other languages Operating Systems Windows & Unix based Systems

Solutions throughout the project Lifecycle IMPLEMENT PLAN IT Solutions & Tool Implementation Services IT products & Tool Assessment service IT ,ITSM and BSM Consulting Services ITSM Process assessment and implementation service IT process awareness and communication service ITSM/BSM Process Consulting Solutions & Tools Implementation Ensuring market standards for IT & ITSM services to clients Score card definition Six-Sigma based Continuous Improvement programs SOX Compliance Audits Metrics led Improvement Process Management End-to-end management of IT processes Service level based reporting and monitoring service Customized global delivery models IMPROVE MANAGE

Delivery Models STS Research Delivery Model’s STS Delivery Model STS Research Delivery Model’s leverages the industry’s “NEXT Practices” by executing projects in a cost effective manner to provide cost benefits to our customer with compromising on Quality. The robustness of STS Research Delivery Model’s, combined with the infrastructure and Quality Orientation, reduces risk free delivery to Customers. STS Delivery Model Reduced cost ownership Ready availability of resources Risk free critical operations Follow the sun concept Implementation and Support Implementation and post Go-live support Release and system planning Migration and capacity planning Performance tuning Solution and Services Project management Implementation services Package solutions On Demand consulting Strategic Planning Business Analysis Enterprise architecture System landscaping

Partnership towards Excellence Delivery Excellence Operational Excellence Process Excellence Improving Delivering Maturity Bench Marking Delivery Customer Satisfaction Survey – Internal / External Operational Level Agreement And final SLA’s Continuous Improvements Improving Overall Quality Project Score Cards Avenues to improve productivity of resources especially for Fixed Bid Continuous Induction of SIP Effectiveness of SIP Improving Process Process Identification and Definition Process Assessment Process Implementation Audits and Results Identify and benchmark new ways of working

Our Consulting Approach For Production Companies Overall work study in one click Existing ERP People Dependency Communication Gap Floor and Inter Department Walking Ineffective Search Manual Reporting & Consolidation Paper Work Process Dependency Turnaround Time Intelligent search Knowledge sharing Dashboard for all Atomized Reporting

Development Methodology DEPLOY SUPPORT DEVELOPMENT DESIGN Activities Accelerators ASSESSMENT As Is Scoping Questionnaire Solution Architecture Template Gap Analysis Template. As-Is Solution study, System appreciation Gap analysis Study existing documentation Plan interviews with Users, Process Leads Recommend migration roadmap To-Be solution architecture Decide on the “Phased Approach” to be followed Develop interface High and Low level Designs Define Test Strategy Phases Requirement Analysis Checklist High Level Design Template Low level design Template Common Information Model Framework Common messaging Framework. Reusability Framework Reusable technical frameworks Develop the interfaces and technical solution components Integration testing Develop Technical frameworks (Exception handling, logging, monitoring etc ) System testing Acceptance Testing Project Implementation Methodology. Project Coding standards. Deployment Checklists. Deployment Scripts Sample training plan Project Support Methodology. Root Cause Analysis Document. Change Request Process Template. Post Go-Live Support Log Defects in Issue Tracker Resolve support Issues. Plan for deployment to production environment Prepare system documentation Plan for training to support team

Support Methodology Reduced Incidents Transition Planning Transition Execution Shadow support Activity Grouping & Sequencing Assessment Risk Knowledge Transfer Detailed data collection Process design To-Be Tools & Setup offshore support Primary Shadow Reverse Steady State Higher Availability Integrity Improved System Requirements Review Environment Information Understanding of customer environment Validating the assumption made and the scope of work Prepare a Detailed KT/Transition plan User (non-privileged) level access to systems Mapping of Specialist for KT – 1:1 Review Transition Plan Templates and Checklist for Sign-Off Phased Take over of servers and activities Configure Monitoring & Ticketing tools Transition to Offshore team Offshore team was apprised of the activities Operate the data center at the new location Parallel operations and Trial run Provide primary support to Data Center Operational Activities across various domains Incident Management Problem Management Release Management Vendor Management Monitoring Device Administration Performance Management Projects Transition Due Diligence Shadow Support Steady State Reduced Incidents

Infrastructure & Application Support framework (ITIL processes) Level 4 Product Organization STS Scope of Work Help desk Level 1 - Team End User E-mail Level 2 Level 3 In-scope Voice Call logging & Categorization Categorization Yes Monitoring & Resolution Reporting Escalation Alerting Ticket End User No Functional Team EMS CMDB Knowledge Shop Report / Graphs Alerts / Notifications Alerts Push/Pull Development Team Customer environment Monitoring Tool (EMS, CCMS)

Expertise

STS Expertise Overview Processes ITIL, BS20000, Six Sigma, PMP Application Development .Net, Java, J2EE, JSP, PHP, ASP Servers Windows servers, HP-Unix, AIX, Sun Solaris Databases Oracle, MS-SQL, DB2, My-SQL Enterprise Apps SAP, Oracle Apps Middle Tiers Web logic, Web Sphere

Customers & Alliances Representative Customers: Business Alliances:

STS Consulting & Services (Enterprise) STS RESEARCH offers Oracle, SAP Consulting & Product Development services Reference Customers for SAP Consulting STS Research is developing SAP Performance Monitoring Product for Appnomic

STS Products Product Details Customers Process Automation framework integrating all the departments along the lines of having a “Paper Free” workflow of succeeding tasks, that will help monitor the “work in progress” and “successive tasks” to be carried out by a department and its interlinked departments in the “work chain” of “Business process” Hindustan Aeronautics limited – Engine Division, INDIA www.redpot.in Digital Marketing & CRM – Solutions are offered on cloud and on demand at customer premises REDPOT Dialer + CRM TPL (UK), Vinfinet, Phoenix DMC www.rightman.in Digital Rights Management Solutions for content Providers. Mobile & Desktop solutions SPY-DA Recordings, UK Hobitute, India www.charmingindia.com End – End Tourism Portal for Indian Tourism needs - Integrating Travel, Hospitality and Transport and providing a Hassle Free & Cash Less One Stop Option www.discoverguru.com Offers complete Interactive training solutions in the area of IT, Quality & Business over the Internet Not Applicable

Communication Address Bangalore Address STS RESEARCH #1008, 10th Floor Brigade Towers, Brigade Road Bangalore - 560 025   Office: +91 80 41117037 WWW: www.stsresearch.co.in Email: info@stsresearch.co.in

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