1 Chapter 8 Job Redesign and Job Enrichment

2 Learning Objectives Explain what job design is all about. Describe how job rotation, job enlargement, and job enrichment work. Describe the five core job dimensions and illustrate selected enrichment principles that help to create these dimensions. Explain the significance of MPS and job profile charts.

3 Learning Objectives (contd.) Discuss five job enrichment principles. Cite some illustrations of job enrichment in action. Discuss four current challenges in job design.

4 Job Redesign Job redesign refers to any work changes that increase work quality or productivity

5 Job Redesign Techniques In job rotation, the workers moves from one job to another Job enlargement gives the worker more to do Job enrichment gives the worker more authority in planning and controlling the work

6 Figure 8.1 Job Rotation Paint the outer casing and attach the name decal Paint the outer casing and attach the name decal Test the unit to be sure it works Test the unit to be sure it works Assemble components A, B, and C Package the unit and send it to the shipping department Solder the entire unit and put it into a casing Assemble components D, E, and F

7 Core Job Dimensions … are characteristics that make work more motivational

8 Five Core Job Dimensions 1. Skill variety is the degree to which jobs require a completion of different activities 2. Task identity involves the degree to which a job requires completion of an identifiable piece of work 3. Task significance is the degree to which a job has a substantial impact on others 4. Autonomy is the degree to which a job provides the worker with freedom in carrying it out 5. Feedback is the degree to which the work provides the worker with performance information

9 Motivating Potential Score The motivating potential score measures the presence of core job dimensions

10 Figure 8.2 Profile Chart of Core Job Dimensions for Three Jobs Low Moderate High Skill variety Task identity Task sig. Autonomy Feedback Job 3 Job 2 Job 1

11 Figure 8.3 Example of the Relationship Between Selected Job Enrichment Principles and Core Job Dimensions Forming natural work units Establishing client relation. Combining tasks Vertical loading Opening feedback channels Skill variety Task identity Task significance Autonomy Feedback JOB ENRICHMENT PRINCIPLES CORE JOB DIMENSIONS

12 Job Enrichment Principles 1) Formation of natural work units 2) Establishment of worker-client relationships 3) Combining of tasks 4) Vertical loading 5) Opening of feedback channels

13 Vertical Loading … closes the gap between the doing and controlling aspects of the job

14 Current Challenges in Job Design New workplace designs The increasing use of teleworkers The challenge in dealing with contract workers Managing hard-to-keep employees

15 Key Terms in the Chapter Job design Job rotation Job enlargement Core job dimensions Skill variety Task identity Task significance Autonomy Feedback Motivating potential score Job profile chart Vertical loading