© 2012 Financial Operations Networks LLC MOTIVATION mo·ti·va·tion the softer side of AP

About Your Presenter Debbie Vander Bogart Senior Director, Finance General Manager, Shared Service Center, Levis Strauss & Co. Debbie joined Levi Strauss & Co. as Senior Director and Finance General Manager of the Shared Services Center. She was formerly Director of Payables and Cash Processes, Gap Inc. Debbie began her career at Gap as a finance manager, soon handling merchandise procure- to-payment responsibilities. Prior to joining Levi Strauss & Co., at Gap Inc. she had responsibility for all payables processes including real estate, travel accounting, and trade finance, where she implemented Web-based travel settlement and p-cards. In addition, she had responsibility for the Cash Processes organization, allowing process oversight for revenue through disbursement for all Gap Inc. brands. From the procure-to-pay perspective Debbie has been a driving force for adoption of best practices and scaling technology to grow with the company. Through Gap's ERP implementation and adoption of additional best practices, Debbie guided Payables and Cash Processes toward eliminating paper documents, using advancing technology solutions to scale with Gap's continued growth to provide additional competitive advantage for the company.

Is Motivating Employees science? secret formula? one simple thing? one size fits all?

MOTIVATION defined mo·ti·va·tion [ motə váysh'n ] mo·ti·va·tions Pluralmotə váysh'n NOUN 1. giving of reason to act: the act of giving somebody a reason or incentive to do something 2. enthusiasm: a feeling of enthusiasm, interest, or commitment that makes somebody want to do something, or something that causes such a feeling 3. reason: a reason for doing something or behaving in a particular way 4. psychology forces determining behavior: the biological, emotional, cognitive, or social forces that activate and direct behavior mo·ti·va·tion·al ADJECTIVE mo·ti·va·tion·al·ly ADVERB mo·ti·va·tive ADJECTIVE

 giving a reason to act  enthusiasm  psychology forces determine behavior

One Basic Idea… find out your employees’ values and find a way to nurture them

One Idea a Little Further… collecting information about individuals and transforming it into tailored offerings is the stuff of one-to-one marketing a seed that grew into the mighty oak of customer- relationship management (CRM) time to turn it around now and focus on our employees now known as one-to-one management

Moral of the Values Story… if you want a better pod, you need to get to know the peas!

Then There’s… Passion (from the Ancient Greek verb πάσχω (paskho) meaning to suffer) is a term applied to a very strong feeling about a person or thing. Passion is an intense emotion compelling feeling, enthusiasm, or desire for something. Also often applied to a lively or eager interest in or admiration for a proposal, cause, or activity or love - to a feeling of unusual excitement, enthusiasm or compelling emotion, a positive affinity or love, towards a subject.

The Importance of Passion… engaging an employee’s passion about life, hobbies and other pursuits, can bring the same passion to the work they do spending the time to discover what an employee is passionate about, is time well spent what stirs their cocoa?

Consider this Possibility The culture that got you here, may not be the culture that will take you to the future…

values + passion + culture =

Here’s a little motivation… LEVI STRAUSS & CO. style

LEVI STRAUSS & CO. a closer look at

our brands

Levi Strauss & Co. has been innovating since 1873, the year we created and patented the world’s first blue jeans. And while that patent has long since expired, our commitment to innovation continues. Throughout our long history we’ve inspired change in the marketplace, the workplace and the world. We invite you to take a look at our proud heritage.

our values EMPATHY Walking in other people’s shoesEMPATHY ORIGINALITY Being authentic and innovativeORIGINALITY INTEGRITY Doing the right thingINTEGRITY COURAGE Standing up for what we believeCOURAGE We are the embodiment of the energy and events of our time, inspiring people from all walks of life with a pioneering spirit. Generations have worn Levi’s® jeans, turning them into a symbol of freedom & self-expression in the face of adversity, challenge and social change.

Remember Our Definition… mo·ti·va·tion [ motə váysh'n ] mo·ti·va·tions Pluralmotə váysh'n NOUN 1. giving of reason to act: the act of giving somebody a reason or incentive to do something 2. enthusiasm: a feeling of enthusiasm, interest, or commitment that makes somebody want to do something, or something that causes such a feeling 3. reason: a reason for doing something or behaving in a particular way 4. psychology forces determining behavior: the biological, emotional, cognitive, or social forces that activate and direct behavior mo·ti·va·tion·al ADJECTIVE mo·ti·va·tion·al·ly ADVERB mo·ti·va·tive ADJECTIVE

 giving a reason to act  enthusiasm  psychology forces determine behavior And the Key Points …

values + passion + culture = And the Calculation …

 employee engagement surveys – snapshots  flexible schedules  job sharing  telecommuting  developmental opportunities & training  find the strengths and build on them  work environment  mentoring – both ways!  celebrate big and small – on-the-spot praise! The Treasure Chest …

Where to Find Help?  from your employees… and find yourself some great college interns!  from your communications/marketing team  online… Baudville Survey Monkey Facebook and Twitter with your favorite authors, leaders, inspirations…  books Love ‘Em or Lose ‘Em [Kaye & Jordan-Evans] 1001 Ways to Reward Employees [Nelson] 1001 Ways to Energize Employees [Nelson] Carrots and Sticks Don’t Work [Marciano]

Questions

© 2012 Financial Operations Networks LLC Thank You Merci Gracias Danke Grazie