Corporate Presentation | Bonn | August 2011 Deutsche Post DHL

Page Corporate Presentation | Bonn | August Deutsche Post DHL is the world’s leading mail and logistics services group. The Deutsche Post and DHL corporate brands represent a one-of-a-kind portfolio of logistics (DHL) and communications (Deutsche Post) services. The Group provides its customers with both easy to use standardized products as well as innovative and tailored solutions ranging from dialog marketing to industrial supply chains. About 470,000 employees in more than 220 countries and territories form a global network focused on service, quality and sustainability. With programs in the areas of climate protection, disaster relief and education, the Group is committed to social responsibility. In 2010, Deutsche Post DHL revenues exceeded € 51 billion. The postal service for Germany. The logistics company for the world. Positioning

Page Corporate Presentation | Bonn | August Corporate structure: One company with two strong pillars The postal service for Germany The logistics company for the world

Page Corporate Presentation | Bonn | August Corporate structure MAIL EXPRESS GLOBAL FOR- WARDING, FREIGHT SUPPLY CHAIN Corporate Functions GLOBAL BUSINESS SERVICES Corporate Center

Page Corporate Presentation | Bonn | August Strategy 2015 Simplifying Services Sustainable Solutions Our guiding principle Our purpose The logistics com- pany for the world The postal service for Germany Respect Results Our customer promise

Page Corporate Presentation | Bonn | August Strategy 2015: Unlocking our potential to become provider, employer and investment of choice Employer of ChoiceInvestment of Choice Provider of Choice

Page Corporate Presentation | Bonn | August 2011 Sustainable and credible engagement in the focus areas of environmental protection (GoGreen), disaster management (GoHelp), education (GoTeach) Employee focus to monitor our potentials for improvements Increase customer loyalty 7 Successful initiatives

Page Corporate Presentation | Bonn | August Deutsche Post DHL factors of success Maintain BBB+ credit rating Continuous dividend policy: pay-out ratio of 40 to 60 % of consolidated net profit Prioritized use of “excess” liquidity Reduce the overall complexity of financing instruments ⇨ Financial stability and flexibility require appropriate balance sheet structure Corporate Finance Strategy First Choice will drive change in the way Deutsche Post DHL operates its business The Group is fully committed to create higher customer loyalty and grow business with the customers To create higher value for customers collaboration of the employees will be fostered

Page Corporate Presentation | Bonn | August Our social responsibility – Focus areas Local projects Protecting the environment GoGreen Delivering help GoHelp Championing education GoTeach We support employee volunteering by sponsoring local community projects through the Living Responsibility Fund.

Page Corporate Presentation | Bonn | August Regular capture and reporting of Deutsche Post DHL‘s carbon efficiency with Carbon Accounting and Controlling Network and capacity optimization Modernization of our fleet and using alternative vehicles Energy efficiency improvement in our buildings Mobilization of our employees Cooperation with subcontractors, customers and organizations and offering of green products and solutions GoGreen – Protecting the environment 100 % -10% -30% With our GoGreen program we aim to minimize the impact of our business on the environment. GoGreen focuses on the long-term goal to improve our CO 2 -efficiency by 30 % by 2020 (compared to 2007 levels), including our subcontractors. GoGreen measures:

Page Corporate Presentation | Bonn | August Recovery 3 Disaster Response DRT (DHL Disaster Response Teams) Disaster Preparedness GARD (Get Airports Ready for Disaster) 1 2 WHEO (We Help Each Other) Lighthouse projects* GoHelp – Disaster management Our global presence, logistics network and experience in international relief provide the ideal network for helping people impacted by natural disasters. *) additionally: many local projects in disaster response and recovery

Page Corporate Presentation | Bonn | August Partnership with Teach For All Scholarship program for employee children Partnership with SOS Children‘s Villages GoTeach Pursuing higher levels of education of employees‘ children Improving employability of young people Championing quality in education and educational system With GoTeach, we help reducing educational inequity and support young individuals to expand their personal development and skills Go Teach – Championing education UPstairs

Page Corporate Presentation | Bonn | August Express courier services using ground and air transport for companies and private customers alike Widest reach in the industry, with own network covering more than 220 countries and territories in Europe, Americas, Asia/Pacific, and the EEMEA region (Eastern Europe, the Middle East, and Africa); and with a choice of transit times in each market Core business: Time Definite International transports Progressively more focused on industry-specific solutions, among others for Technology, Life Sciences, Consumer goods and Automotive sectors Corporate division EXPRESS (I) DHL Express

Page Corporate Presentation | Bonn | August More than 220 countries and territories served Approx. 100,000 employees worldwide Approx. 2.5 million customers 3 global DHL Air Hubs: Leipzig, Hong Kong, Cincinnati Approx. 4,000 facilities worldwide Approx. 32,000 vehicles 4 global QCC: Global Quality Control Centers are located in Bonn, Leipzig, Singapore, Cincinnati –Key functions: Real Time Shipment Management and Crisis Command Center Connecting more than 500 airports around the world Approx. 250 dedicated aircraft Corporate division EXPRESS (II) DHL Express